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Hotel Marina El Cid Spa & Beach Resort

Travellers' Choice award winner
GreenLeadersPlatinum level
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Hotel Marina El Cid Spa & Beach Resort
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5,712 Reviews from our TripAdvisor Community

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Showing 5,104: English reviews
Sparks, Nevada
Reviewed yesterday NEW

We recently spent a week at the Hotel Marina El Cid in Puerto Morales. It was the most relaxing vacation I have enjoyed in years. The staff was friendly and attentive, the food was excellent and varied. We enjoyed the accommodations that were modern, clean, spacious, and right on the beach allowing us to savor the various blues of the...

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Helpful?
Thank Timm B
Romeoville
Reviewed yesterday NEW

This place had excellent customer service, great food(especially the Italian), the pools were refreshing, & the beach was well kept(a little rocky but not bad compared). The only reason it was not rated excellent by me is the cost of wifi. You don't realize you need it until you have no way of checking into your flight! Otherwise great place:)

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Thank theresad886
Rathdrum
Reviewed yesterday NEW

We stayed in El Cid for a full week and it was the most relaxing vacations I have ever had. The workers at the resort were second to none. Everybody was so kind and caring at the resort. Everywhere you looked there was somebody cleaning to assure the resort stayed clean. One thing I would suggest to visitors is bring...

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Thank DOUG G
Chicago
Reviewed 2 days ago NEW

Pros: 1. Good value for the money. 2. Puerto Morelos is small, but cute. 3. The 24 hour room service is a great perk. 4. Go to the infinity pool for a quieter experience. The main pool can get a little loud for my taste, but the infinity pool area was just delightful. 5. Roberth the bartender, and Gilberto the...

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Thank tomsO1525TQ
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: On behalf of all our team I would like to thank you for your review and for selecting our resort. Thank you also for your positives and for your feedback that is very important for us and help us to improve always. We hope to have another opportunity to welcome you again in a near occasion and thank...

Toronto, Canada
Reviewed 2 days ago NEW

When I got here I thought is paradise. Beautiful vegetation well groomed, but also show a bit of wilderness. Amenities shows some luxury, and abundance. The only problem with the food at the buffet, was hard to decide what to choose from such variety, and hard to resist not eating much. Hotel room was also quite nice. This was the...

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Helpful?
Thank uhim64
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your comments and for your stay with us. We sincerely regret that you were not satisfied during your past stay with us, we are always improving our resort on the aspects that are in our hands...

SW Oklahoma
Reviewed 2 days ago NEW

It has been a few years since we have been to El Cid so we were anxious to see all the changes! We were expecting long lines at the airport since it was close to Christmas but it was a breeze – fastest we have ever made it through! We used USA transfers – good value, respectful, always on time,...

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Helpful?
Thank twistedfeather
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: How very nice of you to share your excellent review on tripadvisor. We aim to ensure our guests stay is as comfortable as possible and I would like to thank you for your second visit to our resort. Thank you also for your compliments for so many members of our staff, I will make sure to share your...

Albuquerque, New Mexico
Reviewed 3 days ago NEW

Resort amenities were excellent, however, the sales presentation was unending 6 hrs, we were exhausted at the end and just wanted to get the h--- out of there. If we go back, We will not sit thru another sales pitch.

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2Thank jamesbkmra
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: It is great to read that you had a nice holiday in our resort. Thank you also for taking the time to share your review on tripadvisor. We look forward to serving you again in another occasion at Hotel Marina El Cid Spa & Beach Resort. Best regards amigos, esta es su casa!!

Chambly, Canada
Reviewed 3 days ago NEW

We were a big group in different rooms. My advice for this hotel is to try to give the same service .... the staff was super friendly but there were some differences in how our rooms were made or set every day .... products and towels were not equally replace in all the rooms we were., and some of us...

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1Thank MariaClaudia D
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: We certainly appreciate your kind comments and thank you for preferring Hotel Marina El Cid Spa & Beach Resort. We are pleased to read that you had a nice holiday with us and thank you also for your suggestions, we are very attentive always to the suggestions from all our guests and be sure that we will share...

Robbinsdale, Minnesota
Reviewed 3 days ago NEW

We returned a week ago where we spent 8 days in the sun! When checking in, we had to upgrade to building # 16 on the 4th floor overlooking the pool and the sites of the ocean in the background. We spend most of our time at the pool - so this building was perfect for us. Around the pool...

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1Thank Jeff L
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear family: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your lovely review and for returning to our resort once again. We are so glad that you and your family had another nice stay in our resort and we look forward to serving you all again...

Puerto Morelos, Mexico
Reviewed 4 days ago NEW

We have an all inclusive package. Everything has been amazing so far. All the staff are friendly and very helpful. Views are beautiful. Food has been very good. Property kept very clean and nicely decorated. More to come.

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1Thank buttonmadeline
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: We are so glad to read that you are having a lovely stay in our resort. Please keep enjoying your stay at Hotel Marina El Cid Spa & Beach Resort. Muchas gracias amigos!!

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Retreat to a paradise of turquoise Caribbean waters, soothing breezes, Mayan cultural sites and beautiful, aromatic flora and fauna. Situated near the charming bohemian fishing village of Puerto Morelos, overlooking the world's second largest coral reef park, this family oriented, all-inclusive beach resort offers a quiet alternative to the larger hotels in Riviera Maya. Enjoy amazing snorkeling, diving, sailing and sport fishing directly from our shores. With a selection of diverse restaurants, fabulous pools, adults-only Jacuzzi, Mayan-oriented spa, complete fitness center, full-service marina and more -- there is everything to do or nothing at all. • Family & Eco friendly Ocean Front Resort • Exclusive large suites • Great All Inclusive & Platinym All Inclusive meal plan options • Four tantalizing restaurants featuring a la carte and delicious buffets • Macondo Ocean Deck Bar with infinity pool • 22,000-square-foot pool • Beautiful landscaping, expansive sandy beach, hammocks. • Convention Center. • Ocean Front El Cocay Spa. • Full-service Marina 120-slip marina • WIFI Internet Access • Kids Club Center • Fitness center with the latest cardio equipment, free weights and a spinning class area • Pronatours Tour Desk • Half hour from Cancun/Riviera Maya International Airport and 20 minutes from downtown Cancun/Riviera Maya and Playa del Carmen. ... more   less 

Additional Information about Hotel Marina El Cid Spa & Beach Resort

Address: Boulevard El Cid Unidad 15, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $329 - $622 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Marina El Cid Spa & Beach Resort 4*
Number of rooms: 428
Reservation Options:
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Also Known As:
Hotel Marina El Cid Spa And Beach Resort
Hotel Marina El Cid Spa & Beach Puerto Morelos
Marina El Cid Riviera Maya
Hotel Marina El Cid Riviera Maya
El Cid Riviera Maya
Hotel Marina El Cid Beach
El Cid Puerto Morelos
Hotel Marina El Cid Spa & Beach Resort Riviera Maya, Mexico
Hotel Style:
#9 Family Hotel in Puerto Morelos
#10 Romantic Hotel in Puerto Morelos
#10 Business Hotel in Puerto Morelos
#13 On the Beach Hotel in Puerto Morelos
#13 Spa Hotel in Puerto Morelos
#14 Luxury Hotel in Puerto Morelos
#14 Top resorts Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Marina El Cid Spa & Beach Resort staff and other travellers.
827 questions
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Questions? Get answers from Hotel Marina El Cid Spa & Beach Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a suite right above the beach. Enough room to veg out and not be bothered by others in our party when needed.”
 of 5 bubbles timmb2017, 18 Jan 2017 | Read review
“don't get a room close to the elevator.don't get a room too close to the main pool ... if you like tranquility.”
 of 5 bubbles , 16 Jan 2017 | Read review
“Upgrade to Building # 16 or #17 if you want to be by the pool.”
  • 4th floor Building #16
 of 5 bubbles 630jeffl, 16 Jan 2017 | Read review
“Look at the map, and choose buildings facing the sea”
 of 5 bubbles JKPS2222, 12 Jan 2017 | Read review
“4th floor high enough for beach views in buildings 18 and 19”
 of 5 bubbles ToPa65, 12 Jan 2017 | Read review
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