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Hotel Marina El Cid Spa & Beach Resort

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Traveller (5946)
Pool & Beach (1600)
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Overview
  • Excellent50%
  • Very good33%
  • Average11%
  • Poor4%
  • Terrible2%
Travellers talk about
“platinum club”(729 reviews)
“murphy bed”(263 reviews)
“cliff jump”(125 reviews)
AMENITIES
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
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Reviews (7,300)
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6,599 results
Traveller rating
3,170
2,237
748
274
170
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3,170
2,237
748
274
170
Show reviews that mention
All reviewsplatinum clubmurphy bedcliff jumpinfinity pooltime shareplatinum servicebedroom suitekids clubconvention centerwater shoesboogie boardsitalian restaurantfamily vacationfire showmain poolmain buffetswim up bar
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2,201 - 2,205 of 6,599 reviews
Reviewed July 13, 2016 via mobile

Had a fantastic time. Rooms were great, stayed in building 16 views of the ocean and pool. Food was good, not fantastic. My kids loved getting ice cream cones after lunch and dinner and in between. Loved the Alcazar restaurant, and the Italian one was...More

Thank Rochelle R
Response from RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach ResortResponded July 14, 2016

Dear family: How very nice of you to share your excellent review with us. We are so glad to read that you had a happy family holiday with us. Our team is always willing to serve to our staff in the best way possible and...More

Reviewed July 13, 2016

There are so many great things about this resort. The rooms are very nice. We had the family room with Murphy queen bed and the 4 of us were very comfortable. The room was cleaned in the morning and while we were at dinner there...More

1  Thank Gene K
Response from RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach ResortResponded July 14, 2016

Dear friends: Thank you for such a nice review. It is great to learn that we fulfilled your expectations and your family had a nice time on our premises. I will make sure to share your kind comments with our staff and we will be...More

Reviewed July 12, 2016

This is a great resort and very pretty with great atmosphere.The service is excellent and the food in the restaurant is excellent. The room accommodations are beautiful, clean and specious. The resort is located in a secluded location away from the Hotel Zone on a...More

1  Thank Louiev63
Response from RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach ResortResponded July 13, 2016

Dear friends: On behalf of all the staff from Hotel Marina El Cid Spa & Beach Resort I wish to thank you for your nice review and for selecting our resort. We aim to ensure our guests stay is as comfortable as possible and thank...More

Reviewed July 12, 2016

Room was great and most of the people were outstanding. They did lose our reservation to go to the Ruins and we had to almost threaten them to make arrangements to get there. Had problems with our safe that even after 4 times to repair...More

Review collected in partnership with this hotel
2  Thank Robert G
Response from RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach ResortResponded July 13, 2016

Dear guests: We certainly appreciate your kind review and your past stay in our resort. Thank you also for your positives and for sharing your feedback that is very important for us and we use it to improve our services and facilities, I will share...More

Reviewed July 12, 2016

Beautiful place. lost power in my room as I was drying my hair and had to finish my hair blind outside our room where there was a plug. our room was facing tree's so we could not see any water whatsoever but the staff was...More

Review collected in partnership with this hotel
1  Thank thisis1qtpie
Response from RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach ResortResponded July 13, 2016

Dear family: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your review and for staying with us. We are glad to know that you had a nice holiday in our resort...More

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About
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Beachfront
Bar/Lounge
Breakfast included
Spa
Free Parking
Hotel Amenities
Room Service
Business Centre with Internet Access
Breakfast included
Shuttle Bus Service
Children Activities (Kid / Family Friendly)
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$198 - US$478 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Puerto Morelos
#10 Romantic Hotel in Puerto Morelos
#10 Business Hotel in Puerto Morelos
#17 Top resorts Hotel in Puerto Morelos
#17 Luxury Hotel in Puerto Morelos
#17 On the Beach Hotel in Puerto Morelos
#17 Spa Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$198 - US$478 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Puerto Morelos
#10 Romantic Hotel in Puerto Morelos
#10 Business Hotel in Puerto Morelos
#17 Top resorts Hotel in Puerto Morelos
#17 Luxury Hotel in Puerto Morelos
#17 On the Beach Hotel in Puerto Morelos
#17 Spa Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (5946)
Pool & Beach (1600)
Room & Suite (1103)
Dining (507)
Family and Play Areas (84)
Amenities (65)
Business Centre & Event Rooms (23)
Questions & Answers
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dakunst
May 24, 2018|
AnswerShow all 3 answers
Response from GMELCIDRESORTS3 | Property representative |
Dear guest, Thank you very much for contacting us through this platform. Regarding your previous question: As part of the fitness center policies, kids, are not allowed to use the center, nonetheless, if this is part of... More
1
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Jamie H
May 23, 2018|
AnswerShow all 4 answers
Response from GMELCIDRESORTS3 | Property representative |
Dear Jamie, Thank you very much for contacting us through this platform. Kids are allowed to the restaurant at certain times, please contact our concierge desk for more information. Cordially,
0
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Jbtayl2
May 23, 2018|
AnswerShow all 3 answers
Response from GMELCIDRESORTS3 | Property representative |
Dear client, Thank you very much for contacting us. Regarding your question: The webcam is still available and working correctly. Cordially,
0
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Google Translation
Room Tips
"Our room was very nice due to a $400.00 upgrade"
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"Always pick the buildings with ocean front view."
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"Rooms with Sea View"
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"Please change beds and pillows !!"
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