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Hotel el Moro

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Hotel el Moro
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256 Reviews from our TripAdvisor Community

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Showing 226: English reviews
Dehradun, India
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed yesterday NEW

This charming hotel just one street up from the beach is a great place to stay. It is comfortable and service is wonderful. The manager is very helpful with travel arrangements. The little port town is not as crowded as other towns along the coast and has a nice beach, great for walking.

Thank annesophie001
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 October 2016 via mobile

Great location staff was great the pool was nice and clean . Cable went out a few times they took care of the problem. Just a block from shops and restaurants. Just 30 minute drive from cancun or play de carmen great seafood and water tours

1 Thank Tony A
Slingerlands, New York
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 5 October 2016

Stayed just one night in a basic room on the 3rd floor. Though the hotel is located one block from the town square, it wasn't particularly noisy. The hotel was quaintly decorated with lush gardens outside and a nice pool out back. The room had internet and tv, as well as great air conditioning. The decor was in the typical... More 

Thank Barb N Gary P
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 28 September 2016

We stayed at the hotel for 5 nights before heading to Playa Del Carmen. Had never been to Puerto Morelos before so wanted to choose a hotel within walking distance to everything. The hotel was very cute and clean, and the staff was great. I loved the little pool and the wonderful lush garden surrounding it, full of little birds... More 

3 Thank 19Keys
Syosset, New York
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 September 2016

The room was huge (Master Suite). Located in the middle of town. Has a refrigerator, hot plate, filtered water, nice beds, couch, and a table wth chairs. You could see the water from the balcony. Make sure to get a Master Suite. Worth the money. The wifi was very signal was very strong the it was fast. The free breakfast... More 

1 Thank Michael B
Glens Falls
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 August 2016

The hotel and room were very clean Emenities were somewhat lacking. Internet gave you a lot of bars but could never view or download anything. It was definitely weak. There were no hairdryers in the room. It did give you a water cooler and refrig, Upon arrival the front desk staff did not offer any information, about facilities, wifi, breakfast,... More 

1 Thank Joseph T
PomoElmoro, Owner at Hotel el Moro, responded to this review

Dear Joseph T: We all at Hotel El Moro thanks you for your review and observations about our service and hope that despite these problems you had a good satisfying vacation. Although we have English speaking staff I am sorry that there was none during your staying. Since we have a transportation and tour services in the hotel, Ismael in... More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 July 2016 via mobile

Ok to stay on a budget, you wont find luxuries in here but all whats needes. We stayed on one of the master suites with 2 queen beds and a futon, you get a table, 4 chairs and a kitchenette with all needed to cook a meal. Skillets knife a small gas stove, sink, china and silverware for 4 people... More 

PomoElmoro, Owner at Hotel el Moro, responded to this review

Dear EVANGELIONHD: Thanks for your review and observations. We are sorry about your bad experience with our shower. We are looking for a practical solution for the lack of pressure or rather uneven pressure in the shower of the upper suites (there is no problem in any other of our rooms). We solved the problem with a hydraulic pump but... More 

Sarnia, Ontario
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 20 July 2016

Once again my favourite boutique style hotel in the entire Yucatan. The staff, especially my friend Miguel, are top notch, very helpful, accommodating and service oriented. The rooms are nicely appointed to meet your expectations, spotlessly clean and well equipped including a room safe. The onsite restaurant offers a full menu and the food is good. This hidden gem is... More 

2 Thank Denis-in-Sarnia-Ont
Boynton Beach, Florida
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 21 May 2016 via mobile

I stayed here waiting for family to arrive and stay in Playacar. This was a great spot to stay. There was a restaurant in the front. The room was a good size and had a safe. There was a refrigerator and tv. TV worked but there was no cable or stations. It's a short walk to the center of town... More 

Thank wherewegoing2next
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 May 2016 via mobile

We just checked in today but so far we're very happy with the place. The accommodations are nice, the price is right, and it's in a great location, close to just about everything you could want. But the real jewel of this place is Israel. He helped check us in and got us set up with a lot of things... More 

2 Thank Angryzen1

211 photos of this hotel

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Breakfast
  • Free Parking
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Charming hotel with a very laid-back atmosphere, excellent personalized service, comfortable and clean installations. ... more   less 

Additional Information about Hotel el Moro

Address: Av. Javier Rojo Gomez | SM-2, M-5, L-17, Puerto Morelos 77580, Mexico (Formerly Posada el Moro)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $78 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel el Moro 2.5*
Number of rooms: 10
Reservation Options:
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Also Known As:
Posada El Moro Hotel Puerto Morelos
Posada El Moro Puerto Morelos
Hotel El Moro Riviera Maya, Mexico
Hotel Style:
#1 Best Value Hotel in Puerto Morelos
#11 Romantic Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Hotel el Moro staff and other travellers.
9 questions
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Questions? Get answers from Hotel el Moro staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“no elevator so third floor is a good hike up”
 of 5 bubbles annesophie001, 3 Dec 2016 | Read review
“No elevator and lots of stairs unless you are on the ground floor, but very doable. Rooms not directly on the street would be a bit quieter.”
 of 5 bubbles BarbNGaryP, 5 Oct 2016 | Read review
“Master suites face the road, sun comes in early but you have ocean views, better views in third floor master suites.”
  • Top floor master suite view
  • Room 14, kitchen.
  • Room 14 view master suite top floor
  • Room 14
  • Sea view from room 14 balcony
 of 5 bubbles 19Keys, 28 Sep 2016 | Read review
“The second floor facing the main street was great.”
 of 5 bubbles michaelbB1848KJ, 10 Sep 2016 | Read review
“Book early...this is a popular boutique hotel.”
 of 5 bubbles Denis-in-Sarnia-Ont, 20 Jul 2016 | Read review
5 of 5
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