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All reviews town square small pool continental breakfast juice and coffee two blocks convenient location full size refrigerator hot water short stay master suite clean hotel top floor wonderful hotel basic room sitting area cancun airport ocean view
I have stayed in this hotel off and on for the past 3 years and have enjoyed my stay every time. Well located in town with a nice pool and comfortable rooms, Jacqueline was very helpful and prompt is responding to my reservation request and...More
Great hotel, clean close to the beach that's a couple of blocks away. Lot's of restaurant's close by and a little wine bar that's just down the street from them. Also staff were friendly and always there for advice!!
We stopped here to spend 3 days in the Mayan Riviera. Room was nice. It had everything we needed. Even a small kitchen. Right off the main road so we could see all the action that would happen downstairs. I would avoid the restaurant and...More
1 Thank ladetres
Response from Jackie P, Gerente at Hotel el MoroResponded September 4, 2018
Thanks for your preference.
We are happy that you have like our hotel, however your comment regarding the restaurant we must clarify.
The restaurant at our property is NOT named EL NICHO.
Our restaurant was closed becuase of the street works that goverment...More
Our room was booked for just one night. While the A/C unit made noises, it did not work and it was a miserable sweltering night. One son even slept a part of the night on the cushions on the ground with the refrigerator door open...More
1 Thank T3580FDkevink
Response from Jackie P, Gerente at Hotel el MoroResponded August 6, 2018
This is the Manager.
Please kindly send me the name of your reservation, non of my guest in the last 4 days has had a bad experience.
Regarding the charges NON of the confirmed reservations of any OTA chanel or Website are charged...More
We chose Puerto Morales based on proximity to Cancun airport for an overnight stay, and chose el Moro on the basis of reviews- it didn’t disappoint which was great as we ended up staying two nights. The rooms are spacious and well painted with choice...More
1 Thank Wendy M
Response from Jackie P, Director de Recepción at Hotel el MoroResponded June 5, 2018
We are so glad you liked our little hotel.
Come back soon.