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Hotel el Moro

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256 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel el Moro
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Showing 226: English reviews
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 August 2015

I and my family have stayed at El Moro on four different occasions in the past three years. It is a clean, comfortable, well located hotel. The staff is always nice. However, with each stay the quality of the accommodations and service has gotten worse. My room this visit (July 27) was on the third floor in the rear of... More 

6 Thank Larry W
PomoElmoro, Owner at Hotel el Moro, responded to this review

Dear Larry W: This is to sincerely apologize for the bad experience that you had at Hotel El Moro during your vacation. All the described faults in our service seem out of character but unfortunately they occurred. I had investigated the reasons for these problems and discovered our lack of training of recently hired assistants and chauffeur. Those are not... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 August 2015 via mobile

Friendly staff, spacious, clean rooms with comfortable beds and ac. Breakfast with coffee, juice, toast and fruit included. Located in a calm street close to town square, restaurants and the beach! A small pool if you don't feel like going to the beach! Very pricey!

1 Thank Ulrika A
PomoElmoro, Owner at Hotel el Moro, responded to this review

Dear Ulrika A: Thanks for your nice review!!. We are happy that we met your expectations and had a excellent experience at Hotel El Moro. We hope to see you again in Puerto Morelos and El Moro.Again thanks for your time to write this review. Sincerely, Alejandro Morelos Hotel El Moro More 

Woodbridge, Virginia
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 July 2015 via mobile

I really enjoyed this hotel. It was quiet and quaint and wasn't a lot of loud rowdy people. If you needed anything they didn't hesitate to help. The wifi worked pretty well on the third floor as well as the A/C. We opted to pay for a bigger breakfast and it was awesome. The local restaurants were very good and... More 

Thank hennessy57
PomoElmoro, Owner at Hotel el Moro, responded to this review

Dear hennessy57: We thanks you for your staying with us and your time to write this review. It is nice to know when our clients are not only satisfied with our service but also have enjoyed what the area has to offer. With beach, botanical garden, crocodile zoo, cenotes, handcraft market, restaurants and the laid back and friendly atmosphere, Puerto... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 July 2015 via mobile

Our family of five stayed here for four nights. Our room had nice AC, nice balcony, daily thorough cleaning, refrigerator. The rooms are spacious with simple, hacienda-style decorations. The place is very well cared for with a lovely roof deck. We would certainly come back.

Thank SarahSFCA
Level Contributor
147 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 28 June 2015

I just returned from a four-night stay at this quaint little Inn in the laid-back fishing village of Puerto Morelos. The hotel is conveniently located just off the village square and within walking distance of restaurants, stores, the beach and the pier. The staff was pleasant and helpful although there was a minor language issue from time-to-time. The room was... More 

2 Thank 561sunshine2
Progreso, Mexico
Level Contributor
65 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 28 June 2015 via mobile

We are not Cancun fans, so we do our best to get out of the hustle and bustle of the "zone" as soon as possilbe. Puerto Morelos is a great option for lodgin in the Cancun area. A small little town not over-developed, but with all the serviced you might need, including a lovely beach and a few nice restaurants.... More 

1 Thank SperanzaA
Playa del Carmen, Mexico
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 June 2015

Found this hotel in Puerto Morelos and it has a great location. Close to town square and all the restaurants as well as the beach. But the best part is thus staff. They are really nice and will try anything to accommodate you. The restaurant there was great and the food was yummy.

Thank Edwin S
San Marcos, Texas
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 June 2015

The hotel is in a great location close to great beaches and good snorkeling. The staff is very friendly and helpful. My room had a small kitchen which was very handy as was the refrigerator. There is a decent chedaraui grocery stote a few miles away. The hotel is also close to the downtown area and close to many good... More 

1 Thank JohnPCrow
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 June 2015 via mobile

We just returned from Puerto Morelos yesterday and we are looking forward to out next visit!! We stayed at Posada El Moro, which was wonderful in every way. The staff was wonderful, very nice, and helpful. The food served at the restaurant was amazing, the specials for food and drinks were great!! Our room was very cute, clean, and comfortable.... More 

1 Thank plj0609
Tulsa, Oklahoma
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 19 May 2015

I've stayed in several hotels in PM but this is my favorite. Parking can be an issue. They have no dedicated parking area and face the main avenue. If you get lucky you get a space close by. Another small issue, the WIFI doesn't work in many rooms, even though they recently upgraded it. I would definitely stay here again,... More 

Thank jbeene

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Hotel & Grounds (68)
Dining (49)
Room/Suite (28)
Pool/Beach Area (18)
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  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Breakfast
  • Free Parking
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Charming hotel with a very laid-back atmosphere, excellent personalized service, comfortable and clean installations. ... more   less 

Additional Information about Hotel el Moro

Address: Av. Javier Rojo Gomez | SM-2, M-5, L-17, Puerto Morelos 77580, Mexico (Formerly Posada el Moro)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: $78 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel el Moro 2.5*
Number of rooms: 10
Reservation Options:
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Also Known As:
Posada El Moro Hotel Puerto Morelos
Posada El Moro Puerto Morelos
Hotel El Moro Riviera Maya, Mexico
Hotel Style:
#1 Best Value Hotel in Puerto Morelos
#11 Romantic Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Hotel el Moro staff and other travellers.
9 questions
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Questions? Get answers from Hotel el Moro staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“no elevator so third floor is a good hike up”
 of 5 bubbles annesophie001, 3 Dec 2016 | Read review
“No elevator and lots of stairs unless you are on the ground floor, but very doable. Rooms not directly on the street would be a bit quieter.”
 of 5 bubbles BarbNGaryP, 5 Oct 2016 | Read review
“Master suites face the road, sun comes in early but you have ocean views, better views in third floor master suites.”
  • Top floor master suite view
  • Room 14, kitchen.
  • Room 14 view master suite top floor
  • Room 14
  • Sea view from room 14 balcony
 of 5 bubbles 19Keys, 28 Sep 2016 | Read review
“The second floor facing the main street was great.”
 of 5 bubbles michaelbB1848KJ, 10 Sep 2016 | Read review
“Book early...this is a popular boutique hotel.”
 of 5 bubbles Denis-in-Sarnia-Ont, 20 Jul 2016 | Read review
5 of 5
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