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Novotel Auckland Ellerslie

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Novotel Auckland Ellerslie
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884 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Auckland Ellerslie
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Showing 864: English reviews
Kaikohe
Reviewed 9 October 2013

Excellent service from the time we stepped through the foyer to when we left after too-short a visit. Would recommend Novotel to everybody. Breakfast was great and the complimentary drinks a nice touch.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Phil M
Eloi F, Front Office Manager at Novotel Auckland Ellerslie, responded to this review

Thank you for sharing your thoughts. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

New Zealand
Reviewed 1 October 2013

We have been to this hotel many times before and always enjoy our stay. A little gripe is the shower over bath effect which is really not good enough for this establishment and certainly not good for older people. Also: forgot to deliver my newspaper on the first morning! Room is spacious with comfortable bed. Bar area is nice to...

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Helpful?
Thank Judith69
Eloi F, Front Office Manager at Novotel Auckland Ellerslie, responded to this review

Thank you for your comments. We appreciate the fact that you highlighted the problems you have encountered. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you.

Dunedin, New Zealand
Reviewed 1 October 2013

Review collected in partnership with Accorhotels.com
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Thank Ross P
Eloi F, Front Office Manager at Novotel Auckland Ellerslie, responded to this review

Auckland
Reviewed 23 September 2013 via mobile

I often travel to Auckland and had a terrible experience with The Ibis which is attached to this hotel, although it feels like a world apart, even with its own lift to the separate hotel!! Rooms were clean, well fitted and had everything you would need. My tv didn't work so I had to have someone up to help me...

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Helpful?
2Thank RieBob
Eloi F, Front Office Manager at Novotel Auckland Ellerslie, responded to this review

Dear Rob, Thank you for your feedback. We do appreciate your words. Please note that our Front Office team will be more than happy to offer you complementary valet service on your next stay, do not hesitate to contact us in case you need assistance. Sincerely

Wellington, New Zealand
Reviewed 22 September 2013

Review collected in partnership with Accorhotels.com
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Thank AngelaB676
Eloi F, Front Office Manager at Novotel Auckland Ellerslie, responded to this review

Queenstown, New Zealand
Reviewed 21 September 2013

Review collected in partnership with Accorhotels.com
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Thank Lavender252
Eloi F, Front Office Manager at Novotel Auckland Ellerslie, responded to this review

Whakatane, New Zealand
Reviewed 18 September 2013

Review collected in partnership with Accorhotels.com
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Thank 83glen
Eloi F, Front Office Manager at Novotel Auckland Ellerslie, responded to this review

Kuala Lumpur, Malaysia
Reviewed 18 September 2013

We stayied at the Novatel for 5 days and it is much better than the otherside of the hotel Ibis Ellerslie, which is the same property but the other side of the hotel...same check-in desk....they run it as 2 different properties. I had booked the Ibis Hotel but the rooms were tiny. So moved to the Novatel for NZ$50 more...

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Helpful?
Thank MiraazPeerbhai
Eloi F, Front Office Manager at Novotel Auckland Ellerslie, responded to this review

Thank you for sharing your thoughts. I have shared this feedback with our staff and they were happy to know that you had a good experience at our hotel. Thank you.

Perth, Australia
Reviewed 13 September 2013

Review collected in partnership with Accorhotels.com
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1Thank Radar67
Eloi F, Front Office Manager at Novotel Auckland Ellerslie, responded to this review

Christchurch
Reviewed 11 September 2013

Always consistent --Rooms are clean and comfortable Bathrooms are well stocked if small.Front office staff are helpful and efficient. Grab and go meal is good value and quick. The bar is usually well attended and staff are usually helpful although on this stay we were so dissapointed with the service we walked over to the adjoining cafe.

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Helpful?
Thank seaoh
Eloi F, Front Office Manager at Novotel Auckland Ellerslie, responded to this review

Thank you very much for your comments. We are sincerely sorry that we failed to deliver service of the high standard we believe you should have received. Rest assured that we will be taking measures to prevent this from happening again. Thank you

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Novotel Auckland Ellerslie is a premium 4.5 star hotel and conference venue in Auckland. Ideal for business trips, the hotel is conveniently located adjacent to the Ellerslie Events Centre, with easy motorway access, just 25 minutes from Auckland airport. ... more   less 

Additional Information about Novotel Auckland Ellerslie

Address: 72-112 Greenlane East, Greenlane 1543, New Zealand
Region: New Zealand > North Island > Auckland Region > Greenlane
Price Range: $137 - $316 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Auckland Ellerslie 4.5*
Number of rooms: 147
Reservation Options:
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Also Known As:
Novotel Auckland Ellerslie Hotel Greenlane
Accor Auckland Ellerslie
Auckland Novotel
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Auckland Ellerslie staff and other travellers.
1 question
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over a year ago

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Questions? Get answers from Novotel Auckland Ellerslie staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“non smoking”
 of 5 bubbles 106emt, 20 Dec 2016 | Read review
“high floor towards the back of the hotel”
 of 5 bubbles LF0308, 24 Sep 2016 | Read review
“View of Race Track was good and away from the main road”
 of 5 bubbles X8958YEpeterm, 19 Sep 2016 | Read review
“Over looking the racecourse”
 of 5 bubbles Jodie803, 29 Aug 2016 | Read review
“A room overlooking the race course is preferable. Also a room down the end of the corridor and away from the lift and stairs”
 of 5 bubbles kerryg23, 27 Aug 2016 | Read review
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