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The Upper House

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The Upper House
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283 Reviews from our TripAdvisor Community

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Showing 280: English reviews
Reviewed 25 January 2017

We've had Sunday lunch here twice now. On both occasions the food was really tasty and plentiful. Such good value too. We did have one occasion to complain about the temperature of the red wine, which was served colder than the jug of water we also asked for. This wasn't dealt with very well at all. The initial response was...

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Thank Jaymk69
Stoke-on-Trent, United Kingdom
Reviewed 24 January 2017

I received a voucher for afternoon tea for two as a gift. It really was a lovely treat. The Upper house is in lovely surroundings, the afternoon tea was delicious, & the service from staff was excellent. I would highly recommend.

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Thank Carol B
Stratford-upon-Avon, United Kingdom
Reviewed 18 January 2017

We booked afternoon tea for 6 plus a 2 year old, without asking they provided a full tea for my daughter which we then had to pay for. Aside from that the tea was very good, excellent sandwiches, yummy cakes although the jam for the scones could have been of better quality and we were not given enough for 7...

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Thank katieawilliams
Stoke on Trent
Reviewed 14 January 2017 via mobile

I feel I should write to express my disappointment of an evening we had on December 19th. A group of 8 of us had booked for a special meal together. Some of us had been to the Upper House before and had enjoyed good service and courteous attention in your lovely surroundings. Unfortunately on this occasion there was no welcome...

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Thank Dennis C
Reviewed 11 January 2017

We have just completed a four day stay at the Upper House and had a great visit! The Staff is very warm and friendly, and they are genuinely interested in the comfort of their guests. We felt as if we were visiting with friends. From the receptionists, to the managers, to the wait staff and the chef in the kitchen,...

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Thank Michael E
Newcastle-under-Lyme, United Kingdom
Reviewed 9 January 2017

The venue was perfect; with exceptional thought to detail. Our room was extremely comfortable with the bed just right for two just oldies and tied parents. The morning food nice; but getting up for eight o’clock difficult after going to bet late. The gardens so splendid

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Thank Desmond D
Liverpool, United Kingdom
Reviewed 1 January 2017 via mobile

Spent New Year's Eve here at a family party for my cousins birthday. The staff are brilliant, the food was lovely and the night was fantastic. My children also loved the firework display at the end of the night. The only downside is that we couldn't spend the night due to work but we will look to come again

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Thank etd905
Reviewed 22 December 2016

We were given a refurbished room. Very nicely decorated and spacious. Large jacuzzi bath and shower with lashings of hot water. Beautiful peaceful setting. Staff were very helpful and breakfast was enjoyable.

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Thank 79bissa
Reviewed 21 December 2016

nice as the sandwiches were, we felt there were too many cakes and not enough sandwiches. two trays of sandwiches would have been better, followed by a jam and cream scone. if you have a sweet tooth then you will be fine. at least we got additional pots of tea and coffee. we didn't feel it was value for money.

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Thank actionman72
Reviewed 18 December 2016 via mobile

We went for afternoon tea today I would highly recommend it! Lovely staff, delicious food, wonderful surroundings what more can you ask for? A beautiful sunset maybe, well we got that too!! Also you could tell they had been very busy but it did not affect the service in any way.

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Thank Amanda J

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Room Service

Additional Information about The Upper House

Address: The Green, Barlaston, Stoke-on-Trent ST12 9AE, England
Region: United Kingdom > England > Staffordshire > Stoke-on-Trent > Barlaston
Price Range: $168 - $173 (Based on Average Rates for a Standard Room)
Number of rooms: 22
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Also Known As:
The Upper House Hotel Barlaston
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Questions & Answers

Here's what travellers have asked, with answers from The Upper House staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“best rooms, the ones with a balcony”
 of 5 bubbles 517rickm, 20 Mar 2017 | Read review
“We were in the Gladstone, it was beautifully decorated, clean and spacious. En-suite has both bath and shower.”
 of 5 bubbles PotterStoke, 14 Mar 2017 | Read review
“Stayed in the Bridgewater room which is double aspect to the front and side with views to the car park and across the valley respectively.”
 of 5 bubbles 744suzit, 10 Feb 2017 | Read review
“All rooms would offer something for everyone.”
 of 5 bubbles E7901EHtonyp, 5 Feb 2017 | Read review
“Best enquire with the hotel as to specific needs”
 of 5 bubbles elainej298, 27 Jan 2017 | Read review
5 of 5