We booked in April, for an end of June stay, and were sent a booking contract that was duly signed and returned to them. We then sent a deposit. At the end of the process we asked, and received confirmation that they had a) received the signed contact document and b) they had received the deposit. They confirmed they had both. When we arrived the lady we met had no idea who we were, she was not expecting us, and the room we had booked had other guests staying in it. They had no other vacant accommodation and because of the time of year they could not find us any alternative accommodation in the area. I suspect that their internal communication system is not as good as it should be.
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