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Mercure Shrewsbury Albrighton Hall Hotel and Spa

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Traveller (435)
Room & Suite (134)
Dining (34)
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Overview
  • Excellent42%
  • Very good33%
  • Average15%
  • Poor6%
  • Terrible4%
Travellers talk about
“steam room”(71 reviews)
“lovely grounds”(58 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Rooms
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,030)
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All reviewssteam roomleisure facilitieslovely groundsnew wingsmall lakeset menuevening mealmain buildinglovely hotelcoach partydrawing roomwowcher dealbar pricesrelaxing weekendbuffet stylerestaurant staffbar area
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621 - 625 of 2,017 reviews
Reviewed February 27, 2016 via mobile

Do not stay in room 80 we are able bodied and this room is for people with disability very disappointing and if I was disabled I'd be well put out. We wanted to move to a twin room as it was a double and, fair...More

Thank Anna A
Response from h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and SpaResponded March 3, 2016

Dear Anna A, Thank you for your honest feedback about your recent stay at Albrighton Hall. I have shared your experience with the relevant Head of Departments to solve the issues you mentioned. We are very proud of our hotel especially after the refurbishment work...More

Reviewed February 22, 2016

If we had been told to expect some disruptions and renovations all would have been ok. However we weren't (not even at check-in!) and so we were left thinking that this place was faulty towers and that no one had a clue what was going...More

Thank 55555Traveller55555
Response from h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and SpaResponded March 3, 2016

Dear 55555Traveller55555, Thank you for leaving your feedback on TripAdvisor. I am very sorry to hear that our reception team did not explain correctly our refurbishment and where you could find our relocated bar for that time. The refurbishment for the reception and bar/lounge is...More

Reviewed February 20, 2016 via mobile

Visited for an overnight stay on 19th Feb for an escape spa package with my friend. As a vegan I originally got told my afternoon tea on the Saturday would be a sandwich and fruit. I was nicely surprised with a vegan scone, vegan brownie...More

Thank lisa1405
Response from h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and SpaResponded March 3, 2016

Dear lisa1405, We are very pleased to hear your positive feedback about your stay at Albrighton Hall. Our team strive constantly to provide excellent customer service and I am glad to see we achieved your expectations. We are looking forward to welcome you back. Kind...More

Reviewed February 18, 2016

Attended a special ' post new years eve ' event to celebrate new year! Great idea and experienced a wonderful time. The food was superb as was the attention to detail and the staff were first rate, nothing was too much trouble. Our room was...More

Thank shropsexplorers
Response from h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and SpaResponded March 3, 2016

Dear shropsexplorers, Thank you for taking time and share your experience. In the meantime we have finished our refurbishment for the bar/lounge and reception area. Our Christmas and New Years menu are ready and we will have our brochure soon. Hopefully we can welcome you...More

Reviewed February 18, 2016 via mobile

This hotel is set in a lovely location it is beautiful and the outstanding positive is the staff all are lovely efficient and friendly bar leisure restaurant and cleaner are to be commended. I was in room 55 which is lovely and faces the lake...More

Thank myring1
Response from h6629, Manager at Mercure Shrewsbury Albrighton Hall Hotel and SpaResponded March 3, 2016

Dear myring1, Thank you for taking time to leave your response. Please accept my sincere apologies for the issues you experienced in your room. I have spoken with our Housekeeping and Maintenance team to focus on cleanliness and attention to detail. The refurbishment for reception...More

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About
Amenities
Top amenities
Restaurant
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$103 - US$209 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$103 - US$209 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (435)
Room & Suite (134)
Dining (34)
Pool & Beach (12)
Business Centre & Event Rooms (6)
Family and Play Areas (1)
Questions & Answers
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Barb37xx
January 5, 2018|
AnswerShow all 5 answers
Response from Steve W | Reviewed this property |
Our stay was with a Wowcher deal and we had no problems. Sorry to hear about your experience.
1
Vote
Wayne L
September 5, 2017|
AnswerShow all 2 answers
Response from PFiona O | Reviewed this property |
there is a lift but it was out of order when we stayed lots of stairs would not advise a stay with a wheelchair or mobility problems to be honest
1
Vote
Rob W
June 18, 2017|
AnswerShow all 9 answers
Response from Pam K | Reviewed this property |
No but do have large fans in rooms !
0
Votes
Room Tips
"Our accessible room in the stable block was very convenient."
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"DO NOT ACCEPT ROOM 52 (Unless you are a function room guest)"
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"We had a front facing room"
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"Room 8 is great for views, if you are on your own. Too small for 2 people to move about"
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