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I had booked this hotel with Agoda servise, the payment for the stay in this hotel was taken from my credit card immediately, but during the check in in the hotel lobby administrator from reception ask my card again. I thought that it was...More
Response from IHGCare, Guest Relations Manager at Crowne Plaza Hotel Villahermosa
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service (or quality) which was unacceptable. We’d like to obtain some additional detail regarding your experience so we have...More
Check in was relatively fast. Rooms were mid-sized, and sparsely furnished. Hotel is not quite as fresh and new as it looks on the ICH website, and VERY firm bed. Water temperature in the shower was difficult to manage. Slight mildew smell to the room....More
We booked this hotel just a week before we arrived and we were given a suite on the 6th floor.
Wonderful room, well designed, excellent room service. The 6th floor has a terrace with view over the pool. We saw Mexican team U19 win the...More
Located in the new area of town. Restaurants very close by. Chilis next door. Nice park for running or walking within 1/4 mile. A/C's can be frustrating. At the first sign of trouble with A/C, make them have a look at it. If there's a...More
On the periphery of town but good taxi service.
Hotel reception staff speak OK English and friendly. Can get local currency here as well.
Try and get a room on the 6th floor where breakfast is 'free' and canapes and wine, served between 6 and...More