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Chan-Kah Resort Village

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Chan-Kah Resort Village
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552 Reviews from our TripAdvisor Community

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Showing 229: English reviews
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Australia
Reviewed 2 weeks ago via mobile

We had a lovely 3 nights here. Had to move rooms as toilet leaking. Otherwise the only other complaint was they spoke very little English. Oh and no wifi in room! Good room size Enormous pool Good reasonably priced food in restaurant Set in the jungle very close to Palenque Archeological site. Beautifully maintained gardens.

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Helpful?
Thank Sydneysider02
Chan-kahRV, e-commerce at Chan-Kah Resort Village, responded to this review
Google Translation

Estimada Cliente, gracias por compartir su experiencia con nosotros, lamentamos mucho los inconvenientes que tuvimos con usted, esperamos vuelva pronto....

Chicago, Illinois
Reviewed 2 weeks ago

It was my first trip to Mexico with my parents so I played safe and booked only the "five star" places to ensure there would be someone who spoke English. Chan Kah is a wonderful place with neat, clean rooms and a great property. On our 1st day here, one of the receptionists spoke English but we never saw him...

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Helpful?
Thank Abha G
Chan-kahRV, e-commerce at Chan-Kah Resort Village, responded to this review
Google Translation

Estimada Cliente, gracias por compartir su experiencia con nosotros, nos complace mucho saber que disfruto su estancia, esperamos vuelva pronto....

Berlin, Germany
Reviewed 4 weeks ago

You arrive at the reception and feel a bit nervous as the entrance area is unimpressive to say the least. But then you walk to the cabins through manicured gardens with views on the jungle, past the stunning palm-fringed pool, and realize it really is a beautiful place. We really liked this place, we found it spectacularly relaxing to just...

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Helpful?
Thank sarahmarsh85
Chan-kahRV, E-commerce at Chan-Kah Resort Village, responded to this review
Google Translation

Estimado cliente, lamentamos mucho lo sucedido durante su estancia, su comentario nos ayuda para mejorar, ya que lo mas importante...

Copenhagen, Denmark
Reviewed 4 weeks ago

Located between the city of Palenque and the archeological site. This resort is literally on the edge of the rain forest. Although this is a unique location, it also offers some challenges because a stay here means that you are rather isolated. There is a small shop on the site selling toys, sunscreen etc, but during our stay important issues...

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Helpful?
Thank Lene R
Chan-kahRV, E-commerce at Chan-Kah Resort Village, responded to this review
Google Translation

Gracias por escribirnos estimado cliente, su comentario nos ayuda para seguir mejorando, esperemos vuelvan pronto. saludos cordiales. Adriana Martínez E-commerce

Montevideo, Uruguay
Reviewed 4 weeks ago

We decided to book this hotel because we wanted a place near the archeological site of Palenque and stayed there for four nights. We were four adults: my husband and our son and daughter who are in their late teens. The four of us loved the experience because the hotel is located in the jungle. The cabin is rustic and...

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Helpful?
Thank mdcgm
Chan-kahRV, E-commerce at Chan-Kah Resort Village, responded to this review

In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay. We highly appreciate your feedback, to still improving day to day our quality and service. Best regards Adriana Martínez. E-commerce

Moscow, Russia
Reviewed 13 January 2017 via mobile

Don't expect much from this place and you will not be dissapointed. We've stayed here for one night while visiting Palenque archeological sight, and location is superb, but not the place itself. The hotel has seen better days, rooms are shabby, very simple and not perfectly clean (I found hairs and hair-pins on the floor beneath the bed). Mayan style...

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Helpful?
Thank kerakela
Chan-kahRV, E-commerce at Chan-Kah Resort Village, responded to this review

In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay. We highly appreciate your feedback, to still improving day to day our quality and service. Best regards Adriana Martínez// E-commerce

Reviewed 7 January 2017 via mobile

I had a great stay and I loved the resort. The staff was super friendly and the surrounding was perfect. If you want to have a nice experience in the 'jungle' but staying in a luxe resort ? I would definitely recommend chan-ka. The only thing that it can be really hot and there is not a lot of shadow....

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Helpful?
Thank Emma v
Chan-kahRV, E-COMMERCE at Chan-Kah Resort Village, responded to this review

In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay. We highly appreciate your feedback, to still improving day to day our quality and service. Best regards Adriana Martínez. E-commerce

Houston, Texas
Reviewed 2 January 2017

The rooms are clean, beds are comfy, the a/c is welcomed and our cabin's terrace opened to the jungle and a small stream- it gave it a feeling of isolation. It is also a very short distance from the archaeological site. The only issue is that the reception seemed a bit disorganize, and sometimes uninterested. I had booked a massage...

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Helpful?
Thank LaMache
Chan-kahRV, E-commerce at Chan-Kah Resort Village, responded to this review

In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay. We highly appreciate your feedback, to still improving day to day our quality and service. Best regards Adriana Martínez. E-commerce.

Torreon, Mexico
Reviewed 31 December 2016 via mobile

Beautiful hotel, awesome location and it is the perfect place to relax and have an adventure. It is a big hotel inside the jungle which means it's harder to maintain. The adventure of sleeping in a hotel inside jungle is awesome. You can see and hear the animal outside your room and discover new plants including the huge "ceiba" an...

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Helpful?
Thank javiercs01
Chan-kahRV, E-commerce at Chan-Kah Resort Village, responded to this review

In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay. We highly appreciate your feedback, to still improving day to day our quality and service. Best regards Adriana Martínez. E-commerce

London, United Kingdom
Reviewed 24 December 2016

The main attraction of this place is that it's close location to the Mayan ruins and it has a beautiful pool. When we arrived we asked the staff for recommendations for what to do in the area and the woman at the reception shrugged her shoulders and said she didn't know (we are Spanish speaking so there is no excuse)....

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Helpful?
1Thank Marc T
Chan-kahRV, E-commerce at Chan-Kah Resort Village, responded to this review
Google Translation

Estimado cliente gracias por sus comentarios, lo mas importante para nosotros es que pasen una estancia agradable, le ofrecemos una...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge

Additional Information about Chan-Kah Resort Village

Address: Carretera a las Ruinas Km. 3, Palenque 29960, Mexico
Region: Mexico > Southern Mexico > Chiapas > Palenque
Price Range: $72 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chan-Kah Resort Village 3.5*
Number of rooms: 76
Reservation Options:
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Also Known As:
Chan-Kah Resort Village Hotel Palenque
Chan Kah Hotel Palenque
Chan Kah Hotel Village
Hotel Style:
#3 Spa Hotel in Palenque
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Questions & Answers

Here's what travellers have asked, with answers from Chan-Kah Resort Village staff and other travellers.
8 questions
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Questions? Get answers from Chan-Kah Resort Village staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose the cabins on the outer rim with a view on the jungle”
 of 5 bubbles sarahmarsh85, 26 Jan 2017 | Read review
“Cabins overlooking the creek are a must”
 of 5 bubbles mdcgm, 25 Jan 2017 | Read review
“All rooms seemed quiet”
 of 5 bubbles bvgirl, 12 Nov 2016 | Read review
“Accessibility to the ruins”
 of 5 bubbles Moza1, 4 Oct 2016 | Read review
“Wifi available in hotel centre, but rather ropey.”
 of 5 bubbles JNT015, 25 May 2016 | Read review
5 of 5