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Piedra de Agua Palenque

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#13 of 34 Hotels in Palenque
Certificate of Excellence
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Piedra de Agua Palenque
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168 Reviews from our TripAdvisor Community

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Showing 51: English reviews
Portland, Oregon
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago via mobile

We are frequent travellers and have stayed in a wide variety of lodgings around the world. My husband booked this "spa" on-line for 3 nights as a special treat for my birthday. From the very first night we were kept awake by a loud family with screaming children, and although I got up to ask the family to please be... More 

Thank Theresa B
Piedradeagua, Gerente at Piedra de Agua Palenque, responded to this review
Google Translation

Estimado huésped: Es un placer saludarle y haberlos recibido en esta su casa. Muchas gracias por las observaciones realizadas realizada... More 

Rotterdam, The Netherlands
Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 22 August 2016

Piedra de aqua is a fantastic retreat from the Palenque tourist buzz... Although the archeological site is by far not as touristic as Chitzen Itza, we really enjoyed coming into this quiet paradise after seeing the ruins. The pool is clean, and large enough for a dive and relax. The hammocks on the patio of the cabañas were pure relax.... More 

Review collected in partnership with this hotel

Thank 35Edwin
Piedradeagua, Gerente at Piedra de Agua Palenque, responded to this review
Google Translation

Estimado huésped, es un honor recibirlos en esta su casa, nuestro compromiso es su satisfacción mediante el cuidado de los... More 

A TripAdvisor Member
Reviewed 9 August 2016 via mobile

This hotel is such a find. Very peaceful after a long drive. Service of staff excellent. Beautiful gardens and rooms. Night swimming in the tropical pool and relaxing with cold beers in the hot tub. Staff even run the outdoor bath for you on your terrace and light candles around it. Thoroughly recommended.

1 Thank A TripAdvisor Member
Piedradeagua, Gerente at Piedra de Agua Palenque, responded to this review
Google Translation

Estimado huésped, gracias por elegir Piedra de Agua para su reciente visita a Palenque, es para nosotros un honor poderles... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 July 2016 via mobile

We finalized our family road trip thru CHIAPAS ending in this beautiful place!!!! Service was wonderful!!!! No hot water in Jacuzzi do No restaurant in the hotel Great rooms and bathrooms!!!! Great location to stay here and visit Palenque and Agua Azul!!!!

Thank Antonio G
Piedradeagua, Gerente at Piedra de Agua Palenque, responded to this review
Google Translation

Estimado huésped, es un placer recibirlos en esta su casa, gracias por sus comentarios, cada día estamos mejorando para brindar... More 

Guadalajara, Mexico
Level Contributor
10 reviews
Reviewed 27 February 2016

A friend and I stayed here for 3 nights in February and we chose it for its location. There are some good things to say about the hotel, but overall we were disappointed. First off, making a reservation was a challenge. The hotel was recommended to us by another hotel that was full, and when we called to reserve, we... More 

Thank azulblue974
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 25 February 2016

I wish I could keep this little gem of a hotel for myself, but I might as well share the wonder. We stayed in Piedra de Agua for a few days in May, with very few other guests, and it was one of the best hotels I have ever experienced. It is wonderfully quiet - except for the screams of... More 

Thank Camille_vll
Nivelles, Belgium
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 February 2016

very nice hotel with charming terrace, nice pool . There is no restaurant but you can eat nearby in a very nice small restaurant. Almost no guest when we where there. Personal very helpfull and very nice attentions A good place to visit palenque ruins

Thank nounours650
Washington DC, District of Columbia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 February 2016

The customer service was almost nonexistent. Very little in terms of welcoming us, asking us what we wanted to do/see, did we have any questions, etc. And this is not an inexpensive place, so I would expect some basic interaction. I do realize that my lack of Spanish is my problem and I honestly didn't expect all of the staff... More 

Thank Mary C
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 January 2016

Unfortunately we arrived later than expected on our first night, too late to find dinner. However, a pizza was being delivered to another guest, and the staff arranged another order for us, and we were able to have beers as well from the little bar on site. The rooms? Cabins are well furnished with local crafts, bathroom incredibly well stocked... More 

Thank Karen W
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 25 November 2015 via mobile

The room was lovely and spacious. The hotel was close to the ruins. Great pool and outdoor area. The staff were friendly and helpful. The only thing is that they aren't many restaurants walking distance and sometimes you just want to relax without having to leave the hotel.

Thank LauraSeguraR

130 photos of this hotel

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All Traveller Photos (130)
Room/Suite (22)
Pool/Beach Area (11)
Dining (4)
Hotel & Grounds (20)
Bathroom (8)
Family/Play Areas (1)
View from Room (4)
Other (60)
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  • Free Parking
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
  • Public Wifi
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Breakfast Available

Additional Information about Piedra de Agua Palenque

Address: Zona Arqueologica de Palenque Km 2,5 | Carretera a las Ruinas, Palenque 29960, Mexico
Region: Mexico > Southern Mexico > Chiapas > Palenque
Price Range: $125 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Piedra de Agua Palenque 3.5*
Number of rooms: 20
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Hotel Style:
#3 Romantic Hotel in Palenque
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Questions & Answers

Here's what travellers have asked, with answers from Piedra de Agua Palenque staff and other travellers.
2 questions
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Questions? Get answers from Piedra de Agua Palenque staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Probably as far away from the main lobby for quiet, but it will depend on your neighbours!”
 of 5 bubbles 33KarenW, 28 Jan 2016 | Read review
“go for another hotel”
 of 5 bubbles Jan79_13, 17 Mar 2015 | Read review
“The King room 101 is huge and the furthest away from the lobby. It abuts a small farm, so expect roosters that begin crowing about 4 AM.”
 of 5 bubbles gayinoakpark, 10 Mar 2015 | Read review
“Would recommend a completely private room at the end of the path such as No 101 with nothing between you, your terrace and the jungle Wi fi only in reception”
 of 5 bubbles 927simona, 30 Oct 2014 | Read review
“Rooms 101/102/103”
 of 5 bubbles FDG44, 5 Mar 2014 | Read review
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