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Piedra de Agua Palenque

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#13 of 34 Hotels in Palenque
Certificate of Excellence
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1 room 2 adults 0 children
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Piedra de Agua Palenque
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175 Reviews from our TripAdvisor Community

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Showing 54: English reviews
Washington DC, District of Columbia
Reviewed 17 February 2016

The customer service was almost nonexistent. Very little in terms of welcoming us, asking us what we wanted to do/see, did we have any questions, etc. And this is not an inexpensive place, so I would expect some basic interaction. I do realize that my lack of Spanish is my problem and I honestly didn't expect all of the staff...

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Helpful?
Thank Mary C
Golant
Reviewed 28 January 2016

Unfortunately we arrived later than expected on our first night, too late to find dinner. However, a pizza was being delivered to another guest, and the staff arranged another order for us, and we were able to have beers as well from the little bar on site. The rooms? Cabins are well furnished with local crafts, bathroom incredibly well stocked...

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Thank Karen W
Reviewed 25 November 2015 via mobile

The room was lovely and spacious. The hotel was close to the ruins. Great pool and outdoor area. The staff were friendly and helpful. The only thing is that they aren't many restaurants walking distance and sometimes you just want to relax without having to leave the hotel.

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Thank LauraSeguraR
Venice, Italy
Reviewed 4 October 2015

If you want to spend some nights in a place apart but fit to the spirit of a magic place like Palenque, this hotel will fit you. The personnel are kind, attentive and delicate, especially at the reception.

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Thank Paolo L
Laredo, Texas
Reviewed 10 September 2015 via mobile

Its a very nice place to rest after a hot day visited the ruins of Palenque ( very close) , Yaxchilan, Bonampak,AguaAzul Falls etc, etc...very calm and great attention by the crew and owners , my kids enjoy the pool every nite , you can order your dinner from many restaurants close to the hotel and eat in your cabana...

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Thank JuanFloresBengoa
Mexico City
Reviewed 29 July 2015

We stayed at this hotel two nights, and based on reviews we checked with them to see if they accept pets. They do, and since we were traveling this vacation with our dog we were happy to book. Upon arrival we were very pleased with the location, (very close to the Palenque entrance) and our bungalow. Set in the jungle,...

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Thank rainman73
Sydney, Australia
Reviewed 14 April 2015

We stayed here a couple of years ago and had a fantastic experience. the staff were very friendly and helpful, the rooms were clean and cool and the outdoor bathtub was fantastic to relax in. The breakfast was delicious and served to our door. Would definitely recommend this place.

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Thank PhilWolffe86
Rome, Italy
Reviewed 17 March 2015

I simply could not wait to excape from the place. I have never experienced such a terrible smell in a hotel. I understand the jungle is wet, but there must be something that can be done to dry somehow the rooms. I only imagine what may happen during summertime. WiFi available all over the area but not in my room,...

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1Thank Jan79_13
Reviewed 11 March 2015 via mobile

I stayed only 1 night and didn't use many of it's offered services, but the hotel is very nice, really boutique in it's location, decoration and amenities. Consists of small cabins that are the actual rooms, the terraces are romantic, every cabin has a jacuzzi ... Really nice. They serve your breakfast on your private terrace, surrounded by the jungle...

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Thank Sisa1
Oak Park, IL
Reviewed 10 March 2015

On the "plus" side: The grounds are lush and beautiful. Our room (number 101) was enormous with a comfortable king bed, large porch furnished with a couch, hammock, and sunken tub; adequate lighting in the bathroom and bedroom. The hotel is located on the road to the Palenque archeological site, so you are just minutes away from there. The lobby...

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Thank gayinoakpark

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Amenities

Highlights
  • Free Parking
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Breakfast Available

Additional Information about Piedra de Agua Palenque

Address: Zona Arqueologica de Palenque Km 2,5 | Carretera a las Ruinas, Palenque 29960, Mexico
Region: Mexico > Southern Mexico > Chiapas > Palenque
Price Range: $139 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Piedra de Agua Palenque 3.5*
Number of rooms: 20
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Hotel Style:
#3 Romantic Hotel in Palenque
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Questions & Answers

Here's what travellers have asked, with answers from Piedra de Agua Palenque staff and other travellers.
2 questions
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Questions? Get answers from Piedra de Agua Palenque staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Probably as far away from the main lobby for quiet, but it will depend on your neighbours!”
 of 5 bubbles 33KarenW, 28 Jan 2016 | Read review
“go for another hotel”
 of 5 bubbles Jan79_13, 17 Mar 2015 | Read review
“The King room 101 is huge and the furthest away from the lobby. It abuts a small farm, so expect roosters that begin crowing about 4 AM.”
 of 5 bubbles gayinoakpark, 10 Mar 2015 | Read review
“Would recommend a completely private room at the end of the path such as No 101 with nothing between you, your terrace and the jungle Wi fi only in reception”
 of 5 bubbles 927simona, 30 Oct 2014 | Read review
“Rooms 101/102/103”
 of 5 bubbles FDG44, 5 Mar 2014 | Read review
5 of 5