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Courtyard Montreal West Island/Baie D’Urfe

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20000 Trans Canada Hwy, Baie-D'Urfe, Quebec H9X 0B3 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (80)
Room & Suite (23)
Dining (6)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 20-08-07 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Courtyard Montreal West Island/Baie D’Urfe
Updated 20-08-07 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

Location
Cleanliness
Service
Value

Finding an ideal family-friendly hotel in Baie-D'Urfe does not have to be difficult. Welcome to Courtyard Montreal West Island/Baie D’Urfe, a nice option for travellers like you.

For those interested in checking out Baie d'Urfe Yacht Club (2.5 km) while visiting Baie-D'Urfe, Courtyard Montreal West Island/Baie D’Urfe is a short distance away.

The rooms offer a refrigerator and air conditioning, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease.

Courtyard Montreal West Island/Baie D’Urfe features 24 hour front desk, a concierge, and room service. In addition, as a valued Courtyard Montreal West Island/Baie D’Urfe guest, you can enjoy a pool and breakfast that are available on-site. Guests arriving by vehicle have access to free parking.

Courtyard Montreal West Island/Baie D’Urfe looks forward to welcoming you on your visit to Baie-D'Urfe.

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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Business Centre with Internet Access
Meeting rooms
Electric vehicle charging station
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Baggage storage
Currency exchange
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Kitchenette
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English, French
Hotel links
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140Reviews0Q+A21Room tips
Traveller rating
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Popular mentions
EricMTL wrote a review Mar. 2021
1 contribution
Found out 1 week later that courtyard billed me 433 instead of 240$ When I called to get my credit difference the accounting lady gave me the run around 4 times I got mad and she hung up on me Don't do express checkout or leave without taking your bill Very disappointed in Marriott The lady's name was Lela or close to that
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Date of stay: March 2021Trip type: Travelled as a couple
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Response from Trinity Pitsakis, General Manager at Courtyard Montreal West Island/Baie D’Urfe
Responded Mar. 16, 2021
Dear EricMTL99, We sincerely apologize for the billing error that occurred and the way it was handled. You are a valued guest and we hope that after speaking with the Front Desk Supervisor today she was able to promptly correct the matter and restore your confidence in our service. This matter will be addressed in order to prevent such a matter from occurring again. We hope to be able to accommodate you in the near future. Best Regards,
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Lucy C wrote a review Jan. 2020
Nashville, Tennessee20 contributions9 helpful votes
We visited my mom back in September 2018 and stayed here. It was very clean and nice. We brought my mom to the hotel and asked if they had a wheelchair that we could borrow while she was there visiting us. We took my mom all around the hotel and the grounds ( it was sunny and she LOVED being outside as she usually was inside due to her very limited mobility. ) She ended up passing exactly a month after our visit and our best memory of our last visit with her was taking her outside in the wheelchair at the hotel! We had tried our whole visit to find a wheelchair to take her outside to no avail. The hotel’s wheelchair was a blessing!
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Date of stay: September 2019Trip type: Travelled with family
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agiac0bbe wrote a review Jan. 2020
Montreal, Canada15 contributions5 helpful votes
We stayed at this hotel once before in 2018 and it was one of the most comfortable stays we've had. Fast-forward a year later (2019) and it was the total opposite. We purchased the room reservation via Hot Wire and prepaid everything in advance. When we got to the hotel for check in, the front desk asked for my credit card and didn't explain what exactly it was needed for, so I assumed a typical damage deposit. I informed them that we paid the room online. A few days later (Jan 3), I checked my credit card statement and got charged over $100 from the hotel. Upon calling them, I was told that I was charged by the hotel for the room I paid for online. CHECK YOUR STATEMENTS IF YOU ARE BOOKING THROUGH A 3RD PARTY ONLINE AS YOU MAY ALSO GET DOUBLE CHARGED. Although the receptionist seemingly handled the issue quickly (still waiting for it to appear on my bank statement), I find it very unprofessional that this happened in the first place, especially since I mentioned we paid beforehand and that they did not explain what exactly they were charging (nor did they even state how much they were charging!). This headache alone greatly discourages me from coming back here. Another downside to this stay was the fact that the pool was shut down for two nights, conveniently when we booked our stay. We were looking forward to using this amenity, however were greatly disappointed when we got there and it was "reserved" for a private event. In addition to these headaches, other points worth mentioning: - The bed was not comfortable, barely got any sleep - No fan in the bathroom (front desk informed us that it turns on automatically, however it never did after two consecutive showers making it unbearable to even be in the bathroom with all the steam) - Mini fridge in the room was leaking yellow liquid all over the counter - We ordered 2 coffees and a croissant in the morning at the cafe in the lobby and the croissant was disgustingly stale (tasted like it was a few days old); that was $10 that would have been better off spent elsewhere The double-charging incident made me completely lose trust in this hotel - if I didn't check, I would have unknowingly paid over $200 for a miserable stay where we couldn't even use the hotel to its fullest. Will consider staying elsewhere in this area in the future.
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Date of stay: December 2019
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Response from Trinity P, Manager at Courtyard Montreal West Island/Baie D’Urfe
Responded Jan. 6, 2020
Dear agiac0bbe, Thank you for providing your honest feedback. We sincerely apologize for the billing error that occurred during your stay and for the pool that was closed for 2 hours in the afternoon on Friday and one hour in the evening on Saturday. As a teachable moment, we have shared all your comments with the team in order to improve on our service. Once again we are truly sorry for the inconveniences experienced and hope you give us another chance in the future. Best Regards, The Management
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paul w wrote a review Dec. 2019
1 contribution
Fuctions the hotel were running was disrupting trying to go to sleep went to front desk at 10. I told them music from there function in basement was very loud in my room my kids couldnt go to sleep.it wasnt till after midnight ,we were able to sleep other guests were also complaining staff didnt offer any assistance. Dont go to this hotel on friday sat night if you plan ongoing to sleep.before midnight
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Date of stay: December 2019Trip type: Travelled with family
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Response from Trinity P, Manager at Courtyard Montreal West Island/Baie D’Urfe
Responded Dec. 2, 2019
Dear paulwG4515PQ, Thank you for taking the time to share your feedback. We sincerely apologize for the noise level due to the holiday social events taking place at the Hotel during your stay. The banquet manager did advise to lower the music and base. Once again we are truly sorry for this inconvenience and hope you give us another chance the next time your travels bring you to the area. Best Regards
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Melissa wrote a review Nov. 2019
1 contribution
US TRAVELERS: I am beyond disappointed, I have been a platinum Marriott member for 10 years, I travel for business every week and have never encountered a property such as this one. We stayed at the hotel as a group for a hockey tournament and one of our parents had their truck stolen out of the parking lot. The staff was unhelpful, unsympathetic and wanted to deny that these thefts happen. The police and staff both go through the motions to 'investigate', essentially doing nothing. It is disgusting to me that these properties have absolutely no culpability. 'At least one hotel in Montreal's West Island is offering guests wheel clamps to prevent their vehicles from being stolen, so great is the problem of car thefts from hotel parking lots near Trudeau International Airport." (maybe our hotel should have offered this 'amenity' instead of a pool). Courtyard staff, a pathetic response of 'we did everything we could for this family, this happens everywhere', is what is wrong with this world. Marriott corporate, you should be ASHAMED of these staff members, you are a multi-billion dollar corporation, please DO SOMETHING about this!! This is a father of two small children that enjoy playing hockey. Their equipment was stolen, his new truck stolen a month before Christmas just because he wanted his son to enjoy everything Canada has to offer. PLEASE travelers, educate yourself before booking here, West Island is rife with theft. I can't post URL's here, please, please do an Internet search (Montreal car thefts, thieves target out of town hockey parents visiting Montreal) on West Island crime rates before you book in.
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Date of stay: November 2019
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Response from Trinity P, Manager at Courtyard Montreal West Island/Baie D’Urfe
Responded Nov. 15, 2019
Dear Melissa_11500, Thank you for being a loyal Marriott Bonvoy member. As responded to many of your team members who wrote a similar review, this is an unfortunate incident which is out of the Hotel’s control. It is extremely frustrating that one of your team member’s vehicles was stolen. Please note that our staff did take care of your team members and helped them through this unfortunate process to the best of their abilities. The Hotel takes reasonable preventive measures such as (i) having security guards perform random parking lot patrols, (ii) a lit parking lot and (iii) security cameras. This is in addition to the fact that the City of Baie D’Urfe also has its own security company who performs random security patrols. Furthermore, we cannot be held responsible for a car owner’s negligence to leave personal objects of great value (such as hockey equipment) in his car. Please keep in mind that we are a hotel, not a crimes prevention unit. We leave that to the experts. We hope you understand that this situation was out of our control. Kind regards, The Management
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PRICE RANGE
US$129 - US$219 (Based on Average Rates for a Standard Room)
LOCATION
CanadaQuebecBaie-D'UrfeBaie-D'Urfe
NUMBER OF ROOMS
140
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Frequently Asked Questions about Courtyard Montreal West Island/Baie D’Urfe
Which popular attractions are close to Courtyard Montreal West Island/Baie D’Urfe?
Nearby attractions include Sainte-Anne-de-Bellevue Canal (3.9 km), Crescent Street (4.3 km), and Zoo Ecomuseum (1.4 km).
What are some of the property amenities at Courtyard Montreal West Island/Baie D’Urfe?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Courtyard Montreal West Island/Baie D’Urfe?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Courtyard Montreal West Island/Baie D’Urfe?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Courtyard Montreal West Island/Baie D’Urfe?
Yes, free parking is available to guests.
What are some restaurants close to Courtyard Montreal West Island/Baie D’Urfe?
Conveniently located restaurants include Bistro 1843, Ole Tapas, and The Keg Steakhouse + Bar - Pointe Claire.
Are there opportunities to exercise at Courtyard Montreal West Island/Baie D’Urfe?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Courtyard Montreal West Island/Baie D’Urfe?
Yes, dry cleaning and laundry service are offered to guests.
Does Courtyard Montreal West Island/Baie D’Urfe offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Courtyard Montreal West Island/Baie D’Urfe?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Courtyard Montreal West Island/Baie D’Urfe?
Many travellers enjoy visiting Moulin Legare (14.6 km).