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Best Western Ellerslie International Hotel and Conference Centre

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2 Wilkinson Road, Ellerslie, Auckland 1060 New Zealand
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$209
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Traveller (21)
Room & Suite (39)
Dining (9)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-out
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Updated 20-08-06 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Best Western Ellerslie International Hotel and Conference Centre
Updated 20-08-06 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 2 hotels in Ellerslie
Location
Cleanliness
Service
Value
Travellers' Choice
Modern, comfortable Auckland accommodation featuring: fully air-conditioned rooms, 50+ SKY TV, WiFi Internet, outdoor heated pool, on site in-house car rental, restaurant and bar, and conference facilities. We offer a range of different room types and affordable rates, as well as special deals to suit any traveller. Our central location makes us the ideal place to stay when you're travelling to Auckland.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Paid internet
Outdoor pool
Restaurant
Breakfast available
Complimentary instant cofffee
Meeting rooms
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business

Location

Full view
46Car recommended
Grade: 46 out of 100
32Restaurantswithin 1 km
2Attractionswithin 1 km
190Reviews4Q+A41Room tips
Traveller rating
  • 65
  • 84
  • 25
  • 10
  • 6
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Popular mentions
docosa10 wrote a review May 2021
Whangarei, New Zealand14 contributions3 helpful votes
I had been a regular guest here - l mean once per year at a minimum. But was my location of choice in Auckland the past ten years. When l arrived to check in l was greeted nice enough - but half way through this the staff changed - l needed to repeat myself - not the best. They could not find me in there system. Hard to believe as l was a Motel owner for 13 years. Then l guess the first time l had been asked - pay in full now - not so polite manner - l asked why - that’s our policy - OK. Went to the room and this was nice , clean and quiet. We turned the TV on and would not work. OK we will let them know tomorrow. It was still in hours for the pool but were told this was not available and not heated. Truely had been a feature for us and huge disappointment as it was and still is advertised. Let’s move on. My daughter was first to have a shower. She had to do it in stages to allow the water to disappear from the flooded tray. Then my turn - fortunately a fast shower’er but still flooded. Next day l mentioned the issues and they said they would fix. A three day stay for us so it was important. Cut a long story short l went to check out - with none of the issues fixed by the way l got the same not so polite gentleman said we are sorry and would be fixed so your next visit would be more enjoyable. Not how it works. This is where l was most upset as these were not small issues and not just one - it was multiple. I expected a refund at the very least. Poor service, poor attitude and two very disappointed guests that may not return- unfortunate as its a great location for us
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Date of stay: April 2021
Location
Service
Sleep Quality
Room Tip: Phone first and ask the hard questions
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franceskatangaere wrote a review Apr. 2021
Auckland Central, New Zealand3 contributions1 helpful vote
Staff from this hotel turned up at midnight needing a place to stay at my room. Stayed whilst I slept drank my drinks and smoked cigarettes.is there not security measures or boundaries ? I have had the owner Sima scream down at the phone and I feel very unprofessional and unstable behaviour. Service poor I continually have to ask for towels and service and regularly rooms not serviced. Do not stay here terrible
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Date of stay: April 2021Trip type: Travelled solo
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Nicole L wrote a review Apr. 2021
Cambridge, United Kingdom1 contribution1 helpful vote
I am not one to post reviews because I find “Karen’s” to be embarrassing! But considering the injuries I gained here action needs to be taken after gaining serious injuries at the hotel where I tripped over flashing that was well camouflaged into the floor without any “watch the step” or paint or anything to highlight the uneven surface I then fell down the outdoor tile stairs onto concrete where there was broken glass clearly from a break that hadn’t been cleaned up properly. My face is going to have multiple scars! I won’t post pictures of my face and injuries for obvious reasons. I had called reception distraught asking for a first aid kit and ice packs which I was told they don’t have either! So I asked for ice! The man brought me a RAG that had rust spots all over it and was grubby and put it on my face before I took it quickly took it off my open wounds! (While he also told me I was such a brave girl!! Seriously I’m 32 stop patronising me!! He finally brought up a glass of ice after I repeatedly asked fir an ice pack and I asked if he had a bucket so I could put my hand in in and a plastic bag for ice to go in for my leg as both were swelling up incredibly quickly! He grunted and said no we don’t have either! Come on you’re a hotel! Surely you have an ICE BUCKET!! He then suggested I put the few pieces of ice in the hot water jug... wow! Next level redic at this point I was like you’re kidding. Could that be anymore unhygienic (note: if you’re planning on staying don’t use the hot water jug. Who knows what else they don’t mind putting in there) in the end he finally brought up an ice pack and a bucket that had ice and water in it. I ended up having to spend the night in hospital with 7 or 8 x-rays on my leg and hand (can’t remember how many because.. you know I have multiple head injuries!!!) It also took two nurse and a Dr and injections of local to be able to figure out a piece of glass was lodged so far into my nose they didn’t even know what it was. This piece of glass was pretty big! So for me taking a night for myself turned into a nightmare! I had also requested when I checked in the late check out for 11 which he said was fine so when I was woken to my door opening at 10.16am I was pretty surprised! When I checked out at 11am the manager had no idea about what had happened and was shocked and they literally tried to throw cash at me clearly to keep it quiet. I didn’t take it as I’m so angry your $100 isn’t okay!! The person working shouldn’t be working there! She was so mad and showed me they had first aid kits and all (although with my injuries this wasn’t enough clearly!) she told me she would get in touch ASAP with the situation and sort it out and I am yet to hear from her! I have talked to two incredibly rude people today the first not telling me the manager was now on holiday until Wednesday which is interesting as I said I wanted to know the name of the company of who does the health and safety checks which she refused to tell me as did the next person I talked too. Guessing they’re scared to tell me because I will report them?! Surely if they have nothing to hide this shouldn’t be a problem. She also shoved multiple food items in my bag and zipped it up. Like what? I just want this seen too! The fact she asked if I wanted her personal cell phone number meant she was taking it seriously yet I didn’t take it as from her concerned I thought she was getting into it but I never heard anything! So calling the hotel and them telling me they wouldn’t disturb her she’s on holiday was insane! If she’s the only one that can give me the information about the Heath and safety of a 24 hour hotel yet they can’t contact her isn’t acceptable! They also hung up on me when they said they would only send her a message and not call her. Woooooow!
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Date of stay: April 2021Trip type: Travelled on business
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Passport23791433667 wrote a review Mar. 2021
1 contribution
This hotel is in a very good location - close to the CBD and easy access to the motorway. Staff are very friendly and helpful. The rooms are a good size and very comfortable. Our room was close to the road but didnt notice any vehicle noise and slept well. Had breakfast at the hotel and it was very good. Would happily stay again. Lots of parking as we had a trailer but wasnt an issue.
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Date of stay: March 2021
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Steve wrote a review Dec. 2020
1 contribution
What the actual feck ? No lights. No power. No plug for the spa. I'm sitting butt naked in a spa bath, in the dark, trying to fill the f*cking thing up. Blah blah blah 200 characters eat my ar$$ #useless #moneyback
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Date of stay: December 2020Trip type: Travelled solo
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PRICE RANGE
US$72 - US$147 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western auckland, auckland best western
LOCATION
New ZealandNorth IslandAucklandEllerslie
NUMBER OF ROOMS
54
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Frequently Asked Questions about Best Western Ellerslie International Hotel and Conference Centre
Which popular attractions are close to Best Western Ellerslie International Hotel and Conference Centre?
Nearby attractions include Break and Escape (0.9 km) and Doolan Brothers Bar and Restaurant (0.7 km).
What are some of the property amenities at Best Western Ellerslie International Hotel and Conference Centre?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Best Western Ellerslie International Hotel and Conference Centre?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Best Western Ellerslie International Hotel and Conference Centre?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Best Western Ellerslie International Hotel and Conference Centre?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Ellerslie International Hotel and Conference Centre?
Conveniently located restaurants include Big Fish Eatery, Melba, and Sanehs Thai Restaurant.
Are there opportunities to exercise at Best Western Ellerslie International Hotel and Conference Centre?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Best Western Ellerslie International Hotel and Conference Centre located near the city centre?
Yes, it is 0.6 km away from the centre of Ellerslie.
Are any cleaning services offered at Best Western Ellerslie International Hotel and Conference Centre?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Ellerslie International Hotel and Conference Centre offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Are there any historical sites close to Best Western Ellerslie International Hotel and Conference Centre?
Many travellers enjoy visiting Howick Historical Village (7.7 km), Parnell (6.4 km), and Eden Garden (5.0 km).