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Four Points by Sheraton Caguas Real Hotel & Casino is a hotel located in the heart of Caguas, Puerto Rico. The hotel is conveniently situated near all of the city's desired destinations like Jardin Botanico y Cultural de Caguas. This is a top-notch hotel that offers everything you need, including views of the mountains and a tropical outdoor pool. Our guests have easy access to local attractions and comfortable rooms with modern amenities.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
So…My wife and I decided to visit this hotel during our trip to San Juan. It was actually very nice - there is a daily parking charge and a resort fee, but you will receive a parking pass to get in and out of the hotel parking area.
The room was a surprise as it had a separate sitting area and separate bedroom (we were on the second floor). It also had a sink, microwave, and mini-fridge. As a bonus, the casino is right next door and pretty much stays open late every night. It is not huge as compared to other casinos, but it works and I enjoyed myself.
This will be a definite must stay for me on my next trip to PR.
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Date of stay: February 2024
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Trip type: Travelled as a couple
Room Tip:Some of the housekeeping staff do not speak English, however I was able to communicate what I...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Starting with the good news, the bed was comfortable and the sheets were clean. The pool was also clean. The lunch food in the on-campus restaurant was plentiful and somewhat tasty. The free WiFi was also a very nice addition.
The bad news was that the pool(s) were SO cold and weren’t even heated at all! Additionally, the food at the restaurant was very expensive, and not everything was tasty. They took advantage of the fact that there were no other walking-distance sources for food around the hotel.
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Date of stay: December 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Melisa Rivera, Revenue Management at Four Points by Sheraton Caguas Real Hotel & Casino
Responded Jan 2, 2025
Dear Guest, Thank you for sharing your experience with us. We’re pleased to hear that you enjoyed the comfort of our beds, the pool's cleanliness, and the WIFI's convenience. Your kind words about our lunch offerings are also appreciated. We’re sorry to learn that some aspects of your stay fell short of expectations. Your comments about the pool temperature and restaurant pricing have been noted, and we will share them with our team to explore improvements. We value your feedback as it helps us provide a better experience for all our guests. We hope to have the opportunity to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We went there for a recent business trip that required us to be in the area. Probably the best hotel in an area with very limited options. The hotel in general is clean and the staff is polite, courteous and professional as expected. Rooms look recently updated, even though some furnishings were heavily worn out. Soundproofing is basically non existent. We could hear our neighboors loud and clear. They use wall AC units, they are loud when they kick in, but if you are tired enough you won’t notice. Housekeeping is optional, but very courteous. There is no room service. But there is a small restaurant bar in the premises and they are doing a decent job. Unfortunately, they close at 9:30 and their breakfast buffet is very very limited and basic. Given the fact that there is nothing else in the area, they should expand their services and hours. Plenty of self service parking for a fee. As far as rates go, they charge 5 star rates for a 2-3 star establishment. Close to $300.00/ night. They are obviously taking advantage of the fact there are no other hotels in the area. Now that we know next time we’ll stay in San Juan and drive daily to Caguas if needed.
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Date of stay: October 2023Trip type: Travelled on business
Room Tip:Just stay in San Juan and deal with a 30-45min commute if you have to be in Caguas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Melanie Contreras, Guest Services / Front Office at Four Points by Sheraton Caguas Real Hotel & Casino
Responded Oct 30, 2023
Thanks for sharing your experience during your recent stay with us. We appreciate your feedback that help us to improve. We apologies for not meeting your expectation. We are sharing your feedback with our team. Once again, our apologies.
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The hotel restaurant is a joke. I ordered a Caesar Salad with Salmon (salad $12/ salmon $8) and when I received it there were four bites of salad, The salmon was ok for $8. I mentioned the tiny portion to the waitress and she just turned and walked away. Never again will I give this restaurant my $20!
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Date of stay: May 2022Trip type: Travelled on business
Room Tip:Skip restaurant, there are lots of great places a short distance away.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Melanie Contreras, Guest Services / Front Office at Four Points by Sheraton Caguas Real Hotel & Casino
Responded May 11, 2022
Thank you for sharing your experience. On behalf of our entire team, we apologize for falling short of your expectations. The experience of our guests is a top priority for us . I assure you that your comments have been share with our F & B leadership team in an effort to improve. Thank you once again for your feedback and for being our guest. Warm Regards, Melanie Contreras Front Office Manager
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Our stay was wonderful, we were visiting our family and decided to stay for the first time at the hotel. The restaurant staff was very attentive, Hector took care of us and recommended very delicious dishes, the experience and service was very The restaurant team was very attentive, Hector took care of us and recommended very delicious dishes, the experience and service was very pleasant. Totally worth it, we will stay again for our next trip.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We absolutely loved this gem of a hotel. Luis checked us in and went above and beyond to make sure we had a great stay. He was a fountain of knowledge and gave us some great restaurant tips on our way out! The rooms are spacious and spotless and the Internet was fast. We stayed in a king suite and a double room. The king suite had two giant TVs and a microwave and fridge. The hotel rooms were very modern and design and the beds for extremely comfortable.The pool was immaculately clean and kids absolutely loved the two slides. One note though for families, there really are no breakfast options. As a envoy diamond member, we did have that action of grab and go breakfast, but it was actually lunch! It was either a ham and cheese croissant with chips and a Coke or a ham and cheese sandwich with chips and a Coke. Also strangely, they only would give us two meals per room even though we were a party of six.
Despite that little hiccup, this is a great hotel. My only complaint is the same one that many other people have mentioned. I don’t see why we need to pay $12/night for parking when the hotel is located in the middle of nowhere in the parking lot is absolutely ginormous!
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Date of stay: June 2021Trip type: Travelled with family
Room Tip:No breakfast options on site. Be prepared to pay $12 a night for parking
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our experience in this hotel was exceptional. All the employees including security guards, front desk, cleaning, and more were extremely friendly, kind and patient. They provided such an excellent service making us feel extremely comfortable and happy. Our room was beautiful and clean. The casino was very fun and the food provided was delicious. Coffee was amazing as well. We definitely enjoyed our stay and we will definitely come back very soon!
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The rooms are very comfortable and clean. Check in was fast and efficient. Overall great friendly staff. The restaurant Flor de Caña is fantastic. Breakfast buffet was very plentiful and with a good variety. Dinner was also great. The staff at the restaurant was very nice especially David. He went out of his way to accommodate us during the NBA Finals so we were able to enjoy the game at the pool bar. Another night that the restaurant was packed, Luis Torres took very good care of us outside by the pool and our food was served quick and it was delicious. Overall it was another great experience at Four Points Caguas, our choice every time we travel to PR.
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This a nice clean hotel with polite conscientious staff. Nice pool area. It is well located near a major highway for quick access to explore the country. This is a good hotel to consider just south of San Juan. I would stay there again.
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Date of stay: October 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed from 12/27-1/1. The recently remodeled suite was fantastic. The beds and sofa bed were super comfortable. The Hotel staff was fantastic. Mr. Ramos was very helpful and highly service oriented. The casino hosted live bands two nights. It was a lot of fun. Highly recommend this Hotel and will defined come back.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Rafal. Yes we do! The games are on at our Casino Real. We also have Three Card Poker, Roulettes, regular Black Jack and over 400 slot machines. It would be a pleasure to welcome you. We hope to see you soon!
There are more places to choose from in the Turabo area.
PRICE RANGE
C$355 - C$538 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
four points by sheraton caguas real hotel and suites, four points by sheraton caguas real hotel caguas, 4 points by sheraton caguas real hotel & suites, sheraton puerto rico, four points puerto rico, puerto rico sheraton, puerto rico four points
LOCATION
CaribbeanPuerto RicoTurabo
NUMBER OF ROOMS
125
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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