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BEST WESTERN Tall Trees Canberra

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BEST WESTERN Tall Trees Canberra
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418 Reviews from our TripAdvisor Community

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Showing 415: English reviews
Sydney, Australia
Reviewed 29 November 2016

Had a work trip to Canberra. Chose Best Western Tall Trees for its close location to our customer site. Very good choice.The hotel staff were very helpful and accommodating. Would definitely use the hotel again if needed.

Review collected in partnership with Best Western
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Helpful?
Thank Con V
BWTallTrees, General Manager at BEST WESTERN Tall Trees Canberra, responded to this review

Dear Con V Thank you for taking the time to write this review. I am delighted to read that you enjoyed your stay with us. The Team and I look forward to welcoming you back to the hotel on your next business trip to the Capital. Kind Regards Brook Paulka

Brisbane, Australia
Reviewed 20 November 2016 via mobile

The rooms are small but adequate for my needs. Free wifi was working well for me in the afternoon do I could work well and then FaceTime the kids too. Good location for the city, shops, attractions and my work all within a short drive. Bathrooms recently renovated and are clean and adequate. Tall showers are a winner. Front desk...

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Helpful?
Thank AntoBeck
BWTallTrees, General Manager at BEST WESTERN Tall Trees Canberra, responded to this review

Dear AntoBeck Thank you for taking the time to pass on your experience. I am delighted to read that you enjoyed your stay with us. On behalf of the team thank you and we hope to welcome you back soon. Kind Regards

Sydney, Australia
Reviewed 9 November 2016

Review collected in partnership with Amoma.com
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1Thank 15desp
BWTallTrees, General Manager at BEST WESTERN Tall Trees Canberra, responded to this review

Sydney, Australia
Reviewed 17 October 2016

I stayed at the Tall Trees last weekend. The room was good and very clean. The staff were helpful and friendly. A nice leafy location close to Ainslie shops as well as the Asian eateries in Dickson. I will stay again.

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Helpful?
Thank djcarbolic
BWTallTrees, General Manager at BEST WESTERN Tall Trees Canberra, responded to this review

Dear djcarbolic Thank you for your review. We appreciate our guest taking the time to pass on their experience. On behalf of the team thank you and we look forward to welcoming you back to the hotel soon. Kind Regards Brook Paulka

Reviewed 14 October 2016 via mobile

I have to say we were worried to stay here after reading some reviews on this site. I honestly don't know how a bad review can be given. We arrived and were greeted by lovely front office staff. Our room was a family room ( queen bed with two sets of bunks as we have four kids). The rooms were...

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Helpful?
Thank Sheree S
BWTallTrees, General Manager at BEST WESTERN Tall Trees Canberra, responded to this review

Dear Sheree Thank you for taking the time to pass on your experience. I am delighted to read that you and your family enjoyed your stay in the nations Capital and at Tall trees. On behalf of the team thank you and we look forward to welcoming you back soon. Kind Regards Brook paulka

Reviewed 14 October 2016

I experienced issues whilst on this stay. Staff member on check in was as rude as i have come across. Issue with check in, not her fault however she did not handle it well. room was clean and tidy but on the small side but that is ok. Tried the room service one night only to find the item i...

Review collected in partnership with Best Western
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Thank 276brendanf
BWTallTrees, General Manager at BEST WESTERN Tall Trees Canberra, responded to this review

Dear 276brendanf Thank you for taking the time to pass on your review. Unfortunately we did have a slight technical issue with our key system causing some stress on the team. I appreciate you acknowledge that she was having to deal with an issue out of our control. I will also raise the matter with Chef regarding your meal. I...

Culburra Beach, Australia
Reviewed 5 October 2016

We found the place clean and tidy, albeit our room was not the size we imagined suitable for a family of four. Staff were friendly and helpful and it was no problem when we had to prematurely leave owing to an emergency back at home. ie no charge for the cancellation of our remaining stay The only unfortunate experience we...

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Helpful?
Thank Cal C
BWTallTrees, General Manager at BEST WESTERN Tall Trees Canberra, responded to this review

Dear Cal C Thank you for taking the time to pass on your experience with us at Tall Trees. On behalf of the team please accept my apologies for the issues that you experienced in the Bistro. We have been having a few issues in this department and we are working with the team to try and change this. Once...

Kuala Lumpur, Malaysia
Reviewed 29 September 2016 via mobile

This motel is definitely not 4 star but rather closer to being rated as a 2 star facility. Can't criticise the room but overall the service is pretty average. One night we had to go and ask for towels which had been removed by the cleaners but not replaced. 3 other guests had the same issue on the same night....

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Helpful?
1Thank David R
BWTallTrees, General Manager at BEST WESTERN Tall Trees Canberra, responded to this review

Dear David R Thank you for taking the time to pass on your feedback. On behalf of the team please accept my apologies that your stay with us did not meet your expectations. We certainly did have a couple of issues and the team tried to ensure that we were able to meet with all our guests expectations. I am...

Reviewed 23 September 2016 via mobile

Stayed here on a Friday and Saturday night and found it possibly the most repulsive place I've ever stayed in. Our first room stank of sewerage and the air conditioner kept us awake all night. We were given to keys to another room to check the air conditioner to see if it was suitable. The air conditioner was nearly as...

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Helpful?
1Thank peter c
BWTallTrees, General Manager at BEST WESTERN Tall Trees Canberra, responded to this review

Dear Peter Thanks you for taking the time to pass on your feedback. On behalf of the team my apologies that you felt your stay with us was a disappointment. Unfortunately there appeared to be an issue in the bathroom and was rectified as soon as we were notified and able to attend to the issue. In relation to your...

Canterbury, Australia
Reviewed 22 September 2016

Plus-the hotel is located in a quiet street and close to local eateries. It is only a short drive to the city. Rooms are neat and tidy. The microwave, plates and cutlery in the room are really good. Staff friendly. Minus-We dined at the hotel for breakfast and sadly it was woeful. They do not have a way off keeping...

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Helpful?
1Thank adele k
BWTallTrees, General Manager at BEST WESTERN Tall Trees Canberra, responded to this review

Dear Adele K Thank you for taking the time to write your review. It is disappointing to read that the dining aspect of your visit did not meet with your expectations. I will raise this with the Chef as the hot food should be hot. Although i do need to mention that the boiled eggs on the buffet are intentionally...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Quality boutique motel in a quiet, leafy, central location. ... more   less 

Additional Information about BEST WESTERN Tall Trees Canberra

Address: 21 Stephen St, Canberra 2602, Australia
Region: Australia > Australian Capital Territory > Canberra
Price Range: $103 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Tall Trees Canberra 4*
Number of rooms: 79
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Also Known As:
Best Western Ainslie
Best Western Canberra
Canberra Best Western
Hotel Style:
#17 Business Hotel in Canberra
#29 Luxury Hotel in Canberra
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Tall Trees Canberra staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All are Quiet and great surrounds.”
 of 5 bubbles bantam414, 4 Jan 2017 | Read review
“If you have heavy bags go the ground floor, if not they will carry them up the stairs for you”
 of 5 bubbles 474suev, 19 Dec 2016 | Read review
“Our room was ground floor not far from the dining room for breakfast.”
 of 5 bubbles mezandgaz, 9 Dec 2016 | Read review
“Don't Go there”
 of 5 bubbles donnas532, 13 Sep 2016 | Read review
“All rooms are very quiet.”
 of 5 bubbles noelhelenz, 23 Aug 2016 | Read review
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