Iv stayed here afew times over 20+ years, but normally get rooms allocated Futher back from the road, the room this time was closest to the highway and the noise was rather noticeable, the walkway lights outside the room are rather bright..which is typically a good thing, but when they are left on untill midnight on Tuesday night....that's pushing the friendship considerably, curtains weren't adequate to block said light. Bed was good, room tidy, a lack of basic cutlery was abit challenging. Fix the light issue and it might be good value
What a great place to stay beautiful clean rooms the bed was amazingly comfortable nice and close to the city centre and management where great we where upgraded to king suite at no extra cost will definitely stay there again
Room was tired and worn out, toilet ran all night, fridge didn't close properly, WiFi didn't work after reception went home.. almost like it gets turned off to save costs when reception goes home. Couldn't get the air con to work, the remote had no display and after waking up drenched in sweat multiple times the first night I asked reception for assistance with the remote, firstly the receptionist stated "it's been stepped on, which one of you stepped on it" I told her that we have not stepped on it, the remote hasn't worked since we entered the room. She then stated "well someone's poured a drink on it" we did not damage the remote, considering the run down state of the room it would be expected the remote would be faulty, hasn't seen maintenance for a VERY long time. Further, there was no broken plastic on the ground or sign we had stepped on it, nor was there a single drop of spilt drink in the room, I don't know how the receptionist came to these conclusions and decided customer service meant accusing us of things we did not do and humiliating us when all we asked was for the air con to work, a service I paid for when I booked this pathetic over priced hotel. For the record, 2 young women travelling alone, we barely used the room and did not have a party or any other behaviour that would warrant that kind of attitude from the receptionist.…
Specifically asked for a room away from the traffic. The room they gave me couldn’t have been closer to the highway. Toilet ran all night. Bed was terrible won’t be returning. The reception staff were pleasant that’s about the best I can say about this Property.
First we tried phoning, to find out exactly where Bellingen Rd was, in relation to the main highway, but no one answered the phone, & it was around 4.30pm, that was on 2 occassons. Room very small, clean but ordianry, with 1 tiny soap for both basin & shower, we also asked where we could find a place to eat, as it was a Monday night. The guy at the desk pointed us in the direction of a hotel, saying it was a short walk, sorry but it was not & was hard to find, luckily we drove, as didn't want to trust walking back at night along the main highway, as Bellingen Rd is just an off shoot of the main drag.