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Shangri-La Hotel Sydney

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Traveller (3450)
Room & Suite (1830)
Dining (243)
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Overview
  • Excellent61%
  • Very good24%
  • Average9%
  • Poor4%
  • Terrible2%
Travellers talk about
“horizon club”(530 reviews)
“blu bar”(233 reviews)
“opera house”(1,233 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
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Rooms
Jun. 3Jun. 4
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (6,966)
There are newer reviews for Shangri-La Hotel Sydney
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6,381 results
Traveller rating
3,768
1,541
605
279
188
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LanguageEnglish
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3,768
1,541
605
279
188
Show reviews that mention
All reviewshorizon clubblu baropera housegrand harbourcircular quaywindow seattop floorrocks arearoom servicecorner suiteharbour viewturn down serviceclub roombottle of champagnefour seasonsbuffet breakfastfive star hotel
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21 - 25 of 6,381 reviews
Reviewed 1 week ago via mobile

I was here for a few nights due to a work trip to Sydney. Check in was awesome and fast once I worked out how to actually get into the hotel (as I walking up from the train station). My room despite not looking at...More

Thank Sharon H
Response from Alex S, Director of Rooms at Shangri-La Hotel SydneyResponded 1 week ago

Dear Sharon, Thank you for choosing to stay at Shangri-La Hotel, Sydney. I'm very pleased to hear you had a wonderful experience at the hotel and our colleagues were able to delight you. I hope next time you get the chance to experience a massage...More

Reviewed 1 week ago via mobile

Pro-tip. As a Sydney local I choose the shangri-la as my go to meeting point for visitors in the city. The high tea is had in the charming, grand and airy lobby mezzanine. Visitors are always impressed by the Tea but then you can travel...More

Thank owl_wings
Response from Alex S, Director of Rooms at Shangri-La Hotel SydneyResponded 1 week ago

Dear owl_wings, Thank you for choosing to dine at Shangri-La Hotel, Sydney. I'm very pleased to hear you had a wonderful experience at the hotel and our colleagues were able to delight you. We look forward to having you with us again soon. Kind Regards,...More

Reviewed 2 weeks ago via mobile

Beautiful hotel but we feel completely misled by the stunning views (we paid a premium for) in the website photos because the hotel room’s exterior windows are extremely dirty which makes it really hard to see the sights (Harbor Bridge and Opera House) at all...More

1  Thank Shelby P
Response from Alex S, Director of Rooms at Shangri-La Hotel SydneyResponded 1 week ago

Dear Shelby P, Thank you for sharing your feedback. I am sorry to hear you were disappointed during your stay with the view from your room. Rest assured the dirty windows have been raised with our team and I hope you will give us another...More

Reviewed 2 weeks ago via mobile

The service of the staffs across this property is very inconsistent and it is of my opinion the staffs from Altitude restaurant is even better than the reception staffs. Several issues that I really want to address here. 1) I booked Altitude restaurant in Shangri...More

1  Thank Mr S
Response from Alex S, Director of Rooms at Shangri-La Hotel SydneyResponded 2 weeks ago

Dear Mr S, Thank you for choosing to stay at Shangri-La Hotel, Sydney and for taking the time to share your much valued feedback. I am sorry to hear you were disappointed during your stay and that your experience did not meet the hotel’s usual...More

Reviewed 2 weeks ago via mobile

I had a great one night stay at the Shangri-La in May. The view was spectacular and the room was immaculately presented. I also received a box of chocolates and a fruit bowl which was a nice touch. The in room dining was also very...More

Thank Callum T
Response from Shangri-La Hote... S, General at Shangri-La Hotel SydneyResponded 2 weeks ago

Dear Callum T, Thank you for choosing to stay at Shangri-La Hotel, Sydney. I'm very pleased to hear you had a wonderful experience at the hotel and our colleagues were able to delight you. We look forward to having you with us again soon. Kind...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$186 - US$426 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Sydney
#15 Family Hotel in Sydney
#15 Spa Hotel in Sydney
#15 Romantic Hotel in Sydney
#40 Luxury Hotel in Sydney
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$186 - US$426 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Sydney
#15 Family Hotel in Sydney
#15 Spa Hotel in Sydney
#15 Romantic Hotel in Sydney
#40 Luxury Hotel in Sydney
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (3450)
Room & Suite (1830)
Dining (243)
Pool & Beach (17)
Business Centre & Event Rooms (8)
Amenities (3)
Nearby
The Rocks
The first residents of the Rocks were convicts and
sailors from the old nation. As the oldest
neighbourhood in the city, the area's cobblestone
streets host more than 100 heritage sites and
buildings, including the oldest house in Sydney,
Camden Cottage, which was built in 1816. Taste a “midi
“ or a “schooner” of beer and dine “al fresco” on the
waterfront at some of the oldest pubs in Sydney. The
...More
Questions & Answers
Ask a question
keavepoh
March 22, 2018|
Answer
Response from Poodlesrulehere | Reviewed this property |
I know they can provide it, but not sure if it’s free.
0
Votes
maurice s
October 2, 2017|
AnswerShow all 2 answers
Response from EscapeNow | Reviewed this property |
So sorry Maurice for the delayed answer - I just saw it. I am sorry to say I have no experience on Opera House tours so I cannot answer. Best wishes for a successful vacation.
0
Votes
Cheryl A
August 8, 2017|
AnswerShow all 2 answers
Response from Thigster | Reviewed this property |
Cheryl, I'm sorry I dont know the answer to that one without contacting them directly ... Given it was a work trip, we all went back to our rooms on our own (that I was aware of:))
0
Votes
Room Tips
"Choose a harbour view on a high floor!"
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"The higher the floor the better the view (but more expensive)"
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"Wouldn't stay I would not choose to stay here again.The hotel had and has the potential for the..."
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"Executive rooms are spacious, offer good views and appear recently refurbished"
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