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Pier One Sydney Harbour, Autograph Collection

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#28 of 179 Hotels in Sydney
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Pier One Sydney Harbour, Autograph Collection
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2,220 Reviews from our TripAdvisor Community

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Showing 2,148: English reviews
Windermere
Reviewed 28 December 2015

We stayed twice in one week post flight into Sydney and post cruise. I had rooms 12 and 13, both on the ground floor. Both were very noisy . I do appreciate that there were Christmas parties going on but it was impossible to sleep even after a 24 hour flight from UK. Breakfast was so so. Rooms were small...

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Thank Judith B
Kristy W, Director of Sales at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Judith B Thank you so much for your recent feedback regarding your stay with us here at Pier One Sydney Harbour. We never want anyone to leave the hotel feeling like they wouldn't want to return, so we are saddened to hear you didn't have a great time whilst with us. December certainly is a busy month here and...

Sydney, Australia
Reviewed 26 December 2015

This hotel is amazing. 5 star luxury, friendly competent staff, small dog friendly - even provided the trampoline bed. The view over the water to Sydney Harbour Bridge and Opera house - priceless! Decor was industrial chic, Gantry restaurant well priced for hotel of this calibre - food delicious. Highly recommend will stay again.

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Thank Julie J
Kolhapur, India
Reviewed 25 December 2015

Should'nt be listed on Marriott hotel. Will be less disappointed then. Just a regular standard city hotel. Susan at the front desk made us feel welcome. Everything else was below expectation. Won't stay there again. Recommend the other Marriott in the city

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1Thank ekukkim
Kristy W, Director of Sales at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear ekukkim Thank you for your recent feedback after your stay with us. We never ever want any of our guests to leave the hotel feeling like we are just another ordinary hotel - we pride ourselves on being unique and authentic and offering travelers an experiential stay. It is wonderful Susan made you feel welcome - I have passed...

Reviewed 25 December 2015

Very enjoyable trip to Sydney and Pier One is perfectly situated to visit the key sites. Easy walk to harbor for Hop On Hop Off bus, directly under the famous Harbor Bridge and easy walking distance to Sydney Opeta House. Rooms were Spartan but very interesting because of being constructed within the infrastructure of the old pier.

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Thank Brent G
Airlie Beach, Australia
Reviewed 21 December 2015

We were in a Hickson Suite with a water view. The room was very spacious and light. The water view opened out from the large windows. We found the room extremely comfortable and perfect for our family of three. The greeting on arrival and check-in were very friendly and efficient. And although the staff were always friendly at the restaurant...

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Thank Haveagr8day
Gold Coast, Australia
Reviewed 20 December 2015

Wow. Excellent location and service. Got a great deal and had late checkout which let us sleep in. Hotel even gave us free wifi access and minibar items were reasonable. Would definitely stay again. Location very close to rocks and circular quay

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Thank timcL9236DD
Reviewed 19 December 2015 via mobile

There was so much wrong with our stay, from the food to the rooms, I can't even remember it all. First of all, we booked in the suite, told them we had a baby, and they put us in the noisiest suite in the place. The trains rumble past all night every 5 minutes. Drunk people yelling outside the window,...

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2Thank Tim C
Kristy W, Guest Relations Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Tim C, Thank you for the feedback regarding your recent stay. We sincerely apologise for the experience you have had. Please contact me directly so that I may discuss the issues further. Kind Regards, Maria Macri-Nosari Guest Experience Manager

Brisbane, Australia
Reviewed 17 December 2015

Really like this hotel. Close to work but it's always has friendly staff and rooms are always clean and tidy. Being upgraded this time to water view was a plus. The reception staff are very friendly and welcoming.

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Thank angiec842
Reviewed 16 December 2015 via mobile

Great location Great decor Welcoming reception very helpful They upgraded us which was also a bonus The foyer bar is a great location for a late drink after a show or one before Service in the bar is a little lacking but that's a small negative The gantry resteraunt is superb

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Thank Moodstar
Sydney, Australia
Reviewed 15 December 2015

Cannot highly recommend this hotel enough, from the minute we walk in, the staff were amazing and we were thoroughly looked after all weekend. The sparkling wine on arrival was a lovely touch. Mia and Sandy on reception were just lovely and Felix went above and beyond to make sure our stay was everything we had hoped for.

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2Thank toni b

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
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  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Pier One Sydney Harbour, Autograph Collection is ideally located on the magnificent Sydney waterfront close to the Southern pylon of the Sydney Harbour Bridge. Boutique in size, our hotel features 189 unique federation style rooms with contemporary chic furnishings. Located in the heart of the Rocks, our hotel offers the perfect accommodation for exploring Sydney or getting friends together for a special event or wedding. The Gantry Restaurant & Bar offers its guests the ultimate open air dining experience with full panoramic views of Walsh Bay. This luxury hotel in Sydney also offers a smoke-free environment, valet parking and 24-hour security. ... more   less 

Additional Information about Pier One Sydney Harbour, Autograph Collection

Address: 11 Hickson Road | Walsh Bay, Sydney, New South Wales 2000, Australia (Formerly The Sebel Pier One Sydney)
Region: Australia > New South Wales > Sydney
Price Range: $305 - $570 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pier One Sydney Harbour, Autograph Collection 5*
Number of rooms: 189
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Also Known As:
Sebel Pier One Sydney Hotel Sydney
Sebel Pier 1 Sydney
Sebel Pier One Hotel Sydney
Pier One Sydney
Sydney Sebel Pier One
Hotel Style:
#21 Business Hotel in Sydney
#27 Romantic Hotel in Sydney
#27 Family Hotel in Sydney
#28 Luxury Hotel in Sydney
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Questions & Answers

Here's what travellers have asked, with answers from Pier One Sydney Harbour, Autograph Collection staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Have a room facing away from the bridge and up the river.”
 of 5 bubbles 849Magwa, 23 Feb 2017 | Read review
“Tricky choice of looking out onto the harbour or the famous harbour bridge.”
 of 5 bubbles terry_dunford, 20 Feb 2017 | Read review
“Harbour vie rooms come at a premium!”
 of 5 bubbles TimKNottingham, 19 Feb 2017 | Read review
“Water views and corner rooms are the nicest but available at a big premium”
 of 5 bubbles 551suzannef, 13 Feb 2017 | Read review
“Two sides; one faces the bridge, the other the water.”
 of 5 bubbles stevesT7296HW, 4 Feb 2017 | Read review
5 of 5