Liked · The rooms were great and the cleaner was awesome. She did a great job and we are grateful for her assistance. She always provided such a great service and despite our friend causing havoc down the hallway, she was very professional about the situation. I hope the night manager can learn something from her. Disliked · The night manager was a terrible person. There were 3 of us staying in room 2. On our first night, one of my mates decided to let off the fire extinguisher down the hallway while he was partying with another room who were playing loud music. My other mate and I were asleep during this time. We were asked to leave in the morning because of the loud music and the fire extinguisher incident (even though only one of my mates caused it). I can understand why, because that type of behaviour is not acceptable, and we had told our mate that too. We also made sure he paid for the cleaning. The bigger manager allowed us to stay, which I am forever grateful for. However, since then, the night manager would abuse us. On our way to Sunday sesh, he came out of the pub and proceeded to call us faggots and pooftas. Telling us to "F-off". I understand why he is frustrated, as my other mate and I were also frustrated at our friend's behaviour. However, continuing to abuse us was not acceptable and isn't a level of service that we should be getting. We loved our stay at the hotel, the rooms were amazing and most of the staff were great, however, the Night Manager needs to be more professional.…
We arrived late on a Monday night (20 mins after dinner had finished) but still they helped us out and fed us, when many others would've just said "sorry". Not only did they till serve us but the food was outstanding (I had the beef stroganoff and my daughter had spag bol), but best of all was the outstanding friendly service from Fran!! She deserves a pay rise!!!! Thanks Fran..... you legend!!!!
We came and people were in our room and the staff were lovely we got complementary drinks and help with our bags, we had a local put a $200 food tab for us just out of the kindness of his heart and they wouldn't let us pay for drinks the first night and done everything they could to make us feel welcome. Best hotel motel iv ever stayed at.
Staff very friendly on arrival. The room was clean, bed was comfortable but amenities basic. The staff were very friendly and helpful on arrival. Breakfast cereal was made available to take o our room the previous night as we were leaving at 5 a.m. Taxi to the airport cost $24.
I had no problem checking in from a very late flight. Room was very comfortable, had been recently renovated - shower was awesome. Had a King and single, still lots of room to move around. New a/c unit, flat screen tv and tea/coffee etc. Had a microwave too, although not used, food onsite was really good. Accommodation is upstairs from the pub and bottleshop, there is a separate entry but if not a pub fan, maybe not best option. No lift but not too many stairs. Close to airport but if travelling by taxi be aware there are a couple of routes, one not so expensive :) Check maps too, Winnellie is not in Darwin CBD.