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Booked a four day stay, arrived to find TV, phone and safe not working. These reported with no results, the hotel has no maintainance staff! The staff were friendly and helpful as they could be. The fault lying with the senior management and owners. We...More
After 16 years Darwin has changed significantly with lots of high rise around the city centre and the whole place is just more vibrant that when we stayed there in 2001. This was the first time we had stayed at the Novotel here but thoroughly...More
Review collected in partnership with Accorhotels.com
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Response from John A, General Manager at Novotel Darwin CBDResponded 4 June 2017
Thank you for taking the time to write a review. I am glad you enjoyed your stay with us and I will be passing on your comments to my team. Hopefully it won't be 16 years before you visit us again.
This place is in need of a serious upgrade, Accor seems to have neglected Darwin. Room was clean, everything worked. Pool needs a major makeover. That was a major let down considering its tropical location. Staff service could be tweaked to be more attentive. Restaurant...More
We stayed two nights in the standard room. The room was fitted out as you expect from this standard of hotel with a very comfortable bed with good quality linen. Our room had a large area on the bedroom wall that looked like water damage...More
Room was clean and everything worked. Staff at reception were average on arrival, didn't explain any facilities such as the pool, access to gym as basics. Also a $50 per day bond for 'incidentals' is unreasonable when there is no mini bar. I stayed four...More
US$80 - US$258 (Based on Average Rates for a Standard Room)
Star rating provided by Accor.
#10 Luxury Hotel in Darwin
Non-Smoking Rooms ,
Accessible rooms ,
Number of rooms
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Response from Steve290_10 | Reviewed this property |
I booked online through the Accor hotels website and had no problem. Acknowledgement was prompt; and I was impressed with the follow up weather report for my stay and suggested activities. Continental breakfast was superb... More
I booked online through the Accor hotels website and had no problem. Acknowledgement was prompt; and I was impressed with the follow up weather report for my stay and suggested activities. Continental breakfast was superb. I'd definitely stay there again.