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Handy location. The front desk staff were helpful. My only issue was I accidentally left some things there and when I called back the next day to let the staff know, they still hadn’t received the housekeeping report so I called back again and they...More
Response from Essence_12, Director of Sales at Essence Serviced ApartmentsResponded 5 days ago
Thank you for your sharing your experience at Essence Apartments and we are so pleased you enjoyed our location and wonderful staff. With regards to your lost property we always endeavour to return any lost property to the best of ability to our guests. If...More
These apartments are right next door to Prince Charles and Holy Spirit Hospitals. We had a 2 bedroom, 2 bathroom apartment which was fantastic. They are clean, modern, spacious, comfortable & once you buy groceries (which they happily accept Woolworths or Coles deliveries!) you don’t...More
Response from Essence_12, Director of Sales at Essence Serviced ApartmentsResponded April 27, 2018
Thank you so much for sharing your experience with us at Essence Apartments and we are so pleased you enjoyed every aspect of our facilities and location. We hope your husband has made a full recovery and we look forward to welcoming you back in...More
Staff unhelpful and unfriendly. Stayed for week, forgot to service room some days and replenished amenities. When I informed receptionist she didn’t seem to care so I had use towels off floor. They target people who need accommodation for family staying in hospital $$$$
Thank Frances Frankie J
Response from Essence_12, Director of Sales at Essence Serviced ApartmentsResponded April 25, 2018
Thank you for sharing your experience and please accept our sincere apologies for the inconvenience caused. The manager or I would be delighted to discuss this further with you to find a resolution. It is certainly not our normal level of customer service. I look...More
Hubby had an appointment at Prince Charles Hospital Brisbane. These apartments are next door. Awesome apartments...awesome staff..couple if minor niggles eith apartment..fixed in 30 mins. Free breakie lovely guest lounge..vending machines...you would never be stuck. Great place next to hospital...5 mins taxi from Westfield Chermaide
Thank heather p
Response from Essence_12, Director of Sales at Essence Serviced ApartmentsResponded April 3, 2018
Thank you for sharing your experience with us at Essence Apartments Chermside. We are pleased you enjoyed our location directly onto the Prince Charles Hospital grounds, our complimentary breakfast and guest lounge. We hope to welcome you back in the near future. Regards Christine
Recently my husband had heart surgery at Holy Spirit Northside Brisbane. I wanted to be there with him and after some research chose Essence Serviced Apartments.
Everything I was told by their reservation desk on booking proved to be true...
I walked out of the...More
Thank Suzanne I
Response from Essence_12, Manager at Essence Serviced ApartmentsResponded March 6, 2018
Thank you Suzanne for sharing your personal story and experience with us at Essence Apartments. We hope your husband is recovering well. We are very humble of your kind words regarding our location, facilities and our wonderful staff. We hope to welcome you back in...More