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Hotel Jen Brisbane By Shangri-La

Booking.comUS$97*
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#33 of 157 Hotels in Brisbane
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Hotel Jen Brisbane By Shangri-La
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1,014 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Jen Brisbane By Shangri-La
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Showing 989: English reviews
Reviewed 3 weeks ago via mobile

Love the room, it's big and clean! Bathroom is great too! It also has an Expresso machine as well, making good coffee! Of course, if you drink coffee. Central location to all amenities. Friendly staff. Highly recommend!

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Helpful?
Thank Jane L
Jen H, General Manager at Hotel Jen Brisbane By Shangri-La, responded to this review

Dear Jane L, What a fantastic review so thank you for taking the time to share your comments. I really appreciate your recognition of the staff and the service they provided along with your recommendation of our Hotel to others. We hope to welcome you back again soon. Kind Regards, Zac Hope General Manager

Wolfville, Canada
Reviewed 3 weeks ago

We recently stayed five nights at the Hotel Jen. It was in a very convenient location, right next to the main train station in Brisbane. It is within walking distance of many restaurants, stores, and attractions in the city. The front desk staff are helpful (although it is often a very busy spot) and friendly. We appreciated that there is...

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Helpful?
1Thank ToTravelIsBrilliant
Jen H, General Manager at Hotel Jen Brisbane By Shangri-La, responded to this review

Dear ToTravelIsBrilliant, Thank you for your informative review of the hotel and surrounding area. We are proud that you recommend us and hope to welcome you back to Hotel Jen very soon. Don’t stay away too long and have a fantastic day. Kind Regards, Zac Hope General Manager

Brisbane, Australia
Reviewed 3 weeks ago

been staying here for a few tiimes and every time we stay, receptionists are always welcoming and pleasant to deal with. Rooms are massive for what you pay for. Beds and Pillows are awesome. Cleanliness and Hygiene is very good too! Being Shangri-La Golden Circle member, this gives you extras like fruit salad / chocolates. also other incentives like early...

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Helpful?
Thank Christiandel R
Jen H, General Manager at Hotel Jen Brisbane By Shangri-La, responded to this review

Dear Christiandel R, It's wonderful to hear that we were able to exceed your expectations during your stay with us and thank you for being a loyal Golden Circle member. We have put a lot of thought into all the little extras that really make our guest's time with us memorable. Our location is centrally located and very hard to...

Reviewed 4 weeks ago

I walked out of Central Station turned left and there was Hotel Jen, how convenient, the entrance was clean and welcoming, Check in was fast and efficient, the only thing I didn't see coming was the bond they charge to your credit card, $50 per night I stayed 5 nights. They transfer it back to your account if you haven't...

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Helpful?
Thank Mutt43
Jen H, General Manager at Hotel Jen Brisbane By Shangri-La, responded to this review

Dear Mutt, What a fantastic review so thank you for taking the time to share your comments. I really appreciate your recognition of the staff and the service they provided along with your recommendation of our Hotel to others. We hope to welcome you back again soon. Kind Regards, Zac Hope General Manager

Merrimac Qld Australia
Reviewed 4 weeks ago

Right at Roma Street Railway Station. Can catch the train and go anywhere in Brisbane. Very easy to get to South Bank. A bit noisy with train station so close but nothing too bad. Fast food outlets right next door. Only problem is they close early, no late night snacks.

Review collected in partnership with shangri-la.com
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Helpful?
Thank Helen65_12
Jen H, General Manager at Hotel Jen Brisbane By Shangri-La, responded to this review

Dear Helen65_12, Thank you for taking the time to review your stay at Hotel Jen. We are really pleased to read that we lived up to your expectations and that our location was convenient which suited your needs. Looking forward to seeing you again soon. Kind Regards, Zac Hope General Manager

Tweed Heads, Australia
Reviewed 5 weeks ago

Recently acquired a one night deluxe package for Jen hotel, and have been very impressed. The price was excellent and included breakfast, and free car parking (available elsewhere for $50 plus). The reception area was neat and tidy, and the staff attentative. The room was well appointed as you would expect. Coffee capsule machine included, and a free bottle of...

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Helpful?
Thank jolei2016
Jen H, General Manager at Hotel Jen Brisbane By Shangri-La, responded to this review

Dear jolei2016, Thank you for the great review! Our hotel is nicely situated on Roma Street at the Brisbane Transient Centre and only a short walk to Queen Street providing great convenience to places of interest and public transport for many guests. Throughout the year we do promote packages like the one you had booked on. The team and I...

hobart
Reviewed 5 weeks ago

This was our second visit to hotel jen.Service at reception not so good this time.I was not happy to have whole accommodation appear twice on my credit card account plus fee, they informed me it is only a holding fee and will be returned after 5 business days. Room large and comfortable, only bathroom has some mould and could be...

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Helpful?
Thank lyn s
Jen H, General Manager at Hotel Jen Brisbane By Shangri-La, responded to this review

Dear Lyn S, Thank you very much for taking the time to provide valuable feedback! We clearly appreciate it and I am sorry that your experience was not fully in line with your expectations. We are committed to providing the best service and product to all of our guests. Clearly this time we fell short, and for that I am...

Bristol, England, United Kingdom
Reviewed 5 weeks ago

Perfect location, friendly staff, lovely clean and spacious room. We were on floor 15 fantastic views especially at night. Roof top gym was a hit with daughters. Would definitely recommend booking breakfast, buffet style with lots of choice. Lovely decor too. Wish we could have stayed longer.

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Helpful?
Thank Andrew H
Jen H, General Manager at Hotel Jen Brisbane By Shangri-La, responded to this review

Dear Andrew, What a fantastic review so thank you for taking the time to share your comments. I really appreciate your recognition of the staff and the service they provided along with your recommendation of our Hotel to others. We hope to welcome you back again soon. Kind Regards, Zac Hope General Manager

Sunshine Coast, Australia
Reviewed 22 April 2017

The best hotel restaurant dinner I have ever had. Very authentic and The staff were happy to engage in conversation and were exceptionally helpful when they were needed. I would recommend this hotel to anyone.

Review collected in partnership with shangri-la.com
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Helpful?
Thank Travllrrrrr
Jen H, General Manager at Hotel Jen Brisbane By Shangri-La, responded to this review

Dear Travllrrrrr, Thank you for sharing your positive review with us during your recent stay at Hotel Jen Brisbane. These comments will only enhance the already smiling faces of the Hotel Jen team as they continue to offer that and deliver that “Jen” feeling. I look forward to welcoming you back soon and have a great day. Kind Regards, Zac...

Port Glasgow
Reviewed 17 April 2017

Lovely hotel with fab views over Brisbane. Really comfortable and gave us 1st class impression of Brisbane. Booked in for couple of days at end of holiday as well. Lantern tree is stunning. Great for getting a feel of Brisbane

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Helpful?
Thank PortGlasgowDocs
Jen H, General Manager at Hotel Jen Brisbane By Shangri-La, responded to this review

Dear PortGlasgowDocs, Thank you for positing such a positive review regarding your stay with us. It is a pleasure to hear that your room was clean and comfortable, and you thought our location convenient. I will share your feedback with my team as it will serve as encouragement to continually provide quality services. I hope to welcome you back in...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Hotel Jen Brisbane, Shangri-La Hotels and Resorts' first Hotel Jen in Australia, is located on Roma Street, ideally located close to the Central Business District, Queen Street Mall, Suncorp Stadium, Brisbane Convention Centre and South Bank precinct, the cultural and entertainment hub of Brisbane. Easy connectivity to greater Brisbane and beyond is right on my doorstep, with Hotel Jen Brisbane adjacent to the Brisbane Transit Centre, the hub for local and regional bus and train travel. My Deluxe rooms boast a spacious 34sqm with a bright and modern décor, configured with either a Queen, King or 2 Double beds. For those who are looking for a little more room, my Executive King rooms offer a very spacious 46sqm, configured with a King size bed. All of my rooms in Brisbane are furnished with comfy pillow top ensemble beds, a sitting area with either chairs or a day bed, high coffee table, and ample desk space for you to either plan your next day's adventure, or to put the finishing touches on that important work presentation. I know how important it is to stay connected, so I have included unlimited Wi-Fi internet access for all my guests while staying at any of my hotels. I have also embraced the coffee culture here and have provided Espresso pod machines in all of my rooms in Brisbane. Inspired by Asian street food and mixed with a modern Australian twist... Nest restaurant and bar, is the perfect place for lively conversations or laid back relaxation. I am also very proud to tell you that my very own 'Sky Garden' and hardworking Honey Bees, both located on-site, contribute some of the wonderful fresh ingredients you will find throughout Nest's tasty food and beverage offerings. At Nest Restaurant and Bar you'll find an à la carte menu to suit any craving. Open for breakfast with a sumptuous buffet, and à la carte lunch and dinner from 6:30am to 10pm daily with the exception of Sunday when Nest is open until 2pm. Nest is also the perfect spot for a refreshing drink at the bar or relaxing with friends over one of my famous coffees, cakes or light snacks. Mixologists have crafted signature cocktails and bevvies to be savoured and discovered. Nest Bar opens from 11am until late every day except Sunday, when we are open until 2pm. It's easy to explore Brisbane from Hotel Jen, with so much sitting within a short stroll from my doors, and everything else easily accessible by bus or train from the adjacent Brisbane Transit Centre. If you are a lover of gardens and nature then Roma Street Parklands and South Bank parklands are spectacular oasis' within the city, with each boasting 16 hectares of lush parklands, world-class eateries, with the later offering stunning river views and great events year round. If you prefer a little culture, then there is the Queensland Museum, GOMA (Gallery of Modern Art) and QPAC (Queensland Performing Arts Centre), along with the Brisbane Convention Centre (BCEC), which hosts numerous trade shows/expos, sporting and music events year round. Then there is Suncorp Stadium, only an easy 10 minute stroll away, which hosts some of the greatest sporting team's and music acts from just around the corner to around the world. Why not have a staycation with Jen when coming to support your team when they play our local Broncos, Reds, Roar, Firebirds, Lions, Heat or Bulls, or when our national Australia teams have a fixture. If shopping is what you love, then a 5 minute stroll to Queen Street Mall will provide you with global brand names and specialty shops from around the world, while those on the hunt for less main stream items, a two station trip on the train will bring you to Fortitude Valley, the hub of the Brisbane independent shopping scene. So whether it is business, a special event, family and friends, a holiday or staycation that brings you to Brisbane, I have got your comfort, cuisine and connectivity covered. ... more   less 

Additional Information about Hotel Jen Brisbane By Shangri-La

Address: 159 Roma St, Brisbane, Queensland 4000, Australia (Formerly Traders Hotel, Brisbane)
Region: Australia > Queensland > Brisbane Region > Brisbane
Price Range: $103 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Jen Brisbane By Shangri-La 4.5*
Number of rooms: 191
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Orbitz, Expedia, Hotels.com, Cheap Tickets, Hotwire, Travelocity, Priceline, Cancelon, TripOnline SA, HotelQuickly and HRS so you can book your Hotel Jen Brisbane By Shangri-La reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Brisbane Hotel Brisbane
Brisbane Holiday Inn
Hotel Style:
#14 Family Hotel in Brisbane
#19 Romantic Hotel in Brisbane
#23 Business Hotel in Brisbane
#33 Luxury Hotel in Brisbane
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Jen Brisbane By Shangri-La staff and other travellers.
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Sydney, Australia
12 days ago
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Cranbourne, Australia
over a year ago
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3 months ago

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Questions? Get answers from Hotel Jen Brisbane By Shangri-La staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner suites are good”
, 22 May 2017 | Read review
“Ask for River side.We ended up facing the railway station but not in room for anything but sleeping”
135graemes, 16 May 2017 | Read review
“Opt for a room overlooking the city.”
443jamesd, 16 May 2017 | Read review
“I can only give advice on room 1506, great view of river, quiet, comfortable”
Mutt43, 1 May 2017 | Read review
“room not facing train station”
lynstewhols, 24 Apr 2017 | Read review
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Prices are for 1 room, 2 adults
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