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Hotel Jen Brisbane

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#33 of 166 Hotels in Brisbane
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Jen Brisbane
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914 Reviews from our TripAdvisor Community

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Showing 893: English reviews
Rockhampton, Australia
Reviewed 2 October 2016

Choose this hotel as a last minute deal in Brisbane, would not stay here again. The place needs a really good clean, there was dust everywhere and there was hair in the bathroom from previous visitors.

Thank Saxon72
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear Saxon 72, Thank you for sharing your feedback with us. It gives us the opportunity to continually improve our service standards especially around your feedback cleaning standards. I sincerely apologise for falling short of your expectations during your stay. The team and I have taken your comments very seriously and will make sure appropriate rectification actions are taken immediately....

Nowra, Australia
Reviewed 28 September 2016

This was my second stay at Hotel Jen (5 night stay). It's staff are friendly & welcoming, easy to reach on the skytrain from the airport & central to all Brisbane landmarks & attractions. Staff were very helpful with festival bookings & took the time to offer directions. Also a huge mention to their restaurant on level 2, Nest! Food,...

Review collected in partnership with shangri-la.com
Thank JohnnyG064
Sydney, Australia
Reviewed 25 September 2016

I chose the Hotel Jen because of its location, being next to Roma St station and, thus, within easy access to the airport but I would not stay there again. Why won't so many modern hotels provide fresh air to rooms? Why do no windows open? The air conditioner was far too noisy and almost impossible to adjust. The shower...

Thank Ron L
Reviewed 24 September 2016

I was joining my family in Surfers and decided, because I could, to spend a couple of nights in Brisbane first. Relax before facing the 3 daughters, 2 son-in-laws and the five under 6 grandchildren. This hotel was perfect, It was quiet, in a great location and accessible to public transport. I had a very relaxing break

1Thank Jenny A
Perth, Australia
Reviewed 22 September 2016

Hotel Jen was a lovely surprise. It was very close to Roma Street station, so trains, buses and coaches were extremely accessible. It was an easy walk to the footbridge to the South Bank as well. The restaurant was very nice and there was room service and free wifi. The Bathroom was clean and not cramped and the room big...

Review collected in partnership with shangri-la.com
Thank PFnJF
Reviewed 21 September 2016 via mobile

Nice rooms, good location for Brisbane attractions, easy transportation to airport by public transportation .......friendly staff. Next door to train station which made getting around easy. Blocks from city hall and shopping malls.

Thank Josh K
Reviewed 20 September 2016

Booked using Expedia and got a very cheap rate so was pleasantly surprised, my room looked like it had been recently renovated everything was spotless and a great view overlooking the city, Room 1408 very nice clean and safe Hotel right next to the Roma Street Train Station. Had Dinner in the Hotels Restaurant Nest which was charming and the...

Thank katrinawehipeihana
Perth, Australia
Reviewed 18 September 2016

Our first hotel and jumping off point for our road trip up the coast. Clean and handy to everything, with a quite nice bar/restaurant, comfy king sized bed and nice bar/restaurant area. Everything in the city is pretty much walking distance.

Thank kerryrobson K
Ashburton, New Zealand
Reviewed 18 September 2016 via mobile

Very handy hotel. Short train trip from airport & 3min walk to hotel. Easy walk to South Bank. Friendly & efficient service at reception. We arrived early and fully expected to just store our luggage until check in time, but we were given a room immediately, which we really appreciated. The reception area includes an Internet station and hydration centre...

Thank campnz
Hervey Bay, Australia
Reviewed 13 September 2016

The aircon in my room was so noisy I was unable to get a decent nights sleep. It was impossible to adjust to a temperature required as the room controls were constantly changed by the hotel. The fan on the air conditioner operated constantly throughout the night and was so noisy it was annoying. Fortunately we were only staying for...

Review collected in partnership with shangri-la.com
Thank Pauline S

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  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Hotel Jen Brisbane, Shangri-La Hotels and Resorts' first Hotel Jen in Australia, is located on Roma Street, ideally located close to the Central Business District, Queen Street Mall, Suncorp Stadium, Brisbane Convention Centre and South Bank precinct, the cultural and entertainment hub of Brisbane. Easy connectivity to greater Brisbane and beyond is right on my doorstep, with Hotel Jen Brisbane adjacent to the Brisbane Transit Centre, the hub for local and regional bus and train travel. My Deluxe rooms boast a spacious 34sqm with a bright and modern décor, configured with either a Queen, King or 2 Double beds. For those who are looking for a little more room, my Executive King rooms offer a very spacious 46sqm, configured with a King size bed. All of my rooms in Brisbane are furnished with comfy pillow top ensemble beds, a sitting area with either chairs or a day bed, high coffee table, and ample desk space for you to either plan your next day's adventure, or to put the finishing touches on that important work presentation. I know how important it is to stay connected, so I have included unlimited Wi-Fi internet access for all my guests while staying at any of my hotels. I have also embraced the coffee culture here and have provided Espresso pod machines in all of my rooms in Brisbane. Inspired by Asian street food and mixed with a modern Australian twist... Nest restaurant and bar, is the perfect place for lively conversations or laid back relaxation. I am also very proud to tell you that my very own 'Sky Garden' and hardworking Honey Bees, both located on-site, contribute some of the wonderful fresh ingredients you will find throughout Nest's tasty food and beverage offerings. At Nest Restaurant and Bar you'll find an à la carte menu to suit any craving. Open for breakfast with a sumptuous buffet, and à la carte lunch and dinner from 6:30am to 10pm daily with the exception of Sunday when Nest is open until 2pm. Nest is also the perfect spot for a refreshing drink at the bar or relaxing with friends over one of my famous coffees, cakes or light snacks. Mixologists have crafted signature cocktails and bevvies to be savoured and discovered. Nest Bar opens from 11am until late every day except Sunday, when we are open until 2pm. It's easy to explore Brisbane from Hotel Jen, with so much sitting within a short stroll from my doors, and everything else easily accessible by bus or train from the adjacent Brisbane Transit Centre. If you are a lover of gardens and nature then Roma Street Parklands and South Bank parklands are spectacular oasis' within the city, with each boasting 16 hectares of lush parklands, world-class eateries, with the later offering stunning river views and great events year round. If you prefer a little culture, then there is the Queensland Museum, GOMA (Gallery of Modern Art) and QPAC (Queensland Performing Arts Centre), along with the Brisbane Convention Centre (BCEC), which hosts numerous trade shows/expos, sporting and music events year round. Then there is Suncorp Stadium, only an easy 10 minute stroll away, which hosts some of the greatest sporting team's and music acts from just around the corner to around the world. Why not have a staycation with Jen when coming to support your team when they play our local Broncos, Reds, Roar, Firebirds, Lions, Heat or Bulls, or when our national Australia teams have a fixture. If shopping is what you love, then a 5 minute stroll to Queen Street Mall will provide you with global brand names and specialty shops from around the world, while those on the hunt for less main stream items, a two station trip on the train will bring you to Fortitude Valley, the hub of the Brisbane independent shopping scene. So whether it is business, a special event, family and friends, a holiday or staycation that brings you to Brisbane, I have got your comfort, cuisine and connectivity covered. ... more   less 

Additional Information about Hotel Jen Brisbane

Address: 159 Roma St, Brisbane, Queensland 4000, Australia (Formerly Traders Hotel, Brisbane)
Region: Australia > Queensland > Brisbane Region > Brisbane
Price Range: $108 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Jen Brisbane 4.5*
Number of rooms: 191
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Orbitz, Priceline, Shangri-La Hotels and Resorts, Travelocity, Cheap Tickets, Expedia and Agoda so you can book your Hotel Jen Brisbane reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Brisbane Hotel Brisbane
Brisbane Holiday Inn
Hotel Style:
#15 Family Hotel in Brisbane
#19 Romantic Hotel in Brisbane
#24 Business Hotel in Brisbane
#32 Luxury Hotel in Brisbane
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Jen Brisbane staff and other travellers.
12 questions
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Cranbourne, Australia
over a year ago
Queensland, Australia
over a year ago
1 day ago

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Questions? Get answers from Hotel Jen Brisbane staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the back side can hear the train station.”
 of 5 bubbles coolhawaiidude, 9 Jan 2017 | Read review
“High floor for best view of the city and river”
 of 5 bubbles Deanmcc007, 7 Jan 2017 | Read review
“The walk from the city is a bit unsafe, homeless hang around the park”
 of 5 bubbles 64wendyc, 10 Nov 2016 | Read review
“ask for a room facing the city center”
 of 5 bubbles Cruz16, 10 Nov 2016 | Read review
“Buy the breakfast buffet ahead of time ( significantly less)”
 of 5 bubbles Bliss62, 5 Nov 2016 | Read review
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