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Hotel Jen Brisbane

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#33 of 162 Hotels in Brisbane
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Jen Brisbane
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964 Reviews from our TripAdvisor Community

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Showing 942: English reviews
Hong Kong, China
Reviewed 15 December 2016

We picked Hotel Jen due to the location of Roma Street Station. Restaurant had great asian food. Downside:- only one bath bowel in the room - which we only noticed at 03:15 when up early for a flight. One one toothbrush also. Staff however very friendly.

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Helpful?
Thank Sue B
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear Sue B, Thank you for sharing your positive review with us. I am glad you enjoyed the simple pleasures we have to offer through our facilities and services. Please accept my apology with regards to having only 1 towel and toothbrush. I look forward to welcoming you back to Hotel Jen Brisbane soon and have a great day. Kind...

Reviewed 13 December 2016

Overnight stay in early Dec for Business, good size room , OK rate close to my business meeting. room service staff excellent , food also not bad values for money. Issue with order sorted out very quickly. overall would probably stay there again

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Helpful?
Thank Frank S
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear Frank S, Thank you for sharing your positive review with us during your recent stay at Hotel Jen Brisbane. These comments will only enhance the already smiling faces of the Hotel Jen team as they continue to offer that and deliver that “Jen” feeling. I look forward to welcoming you back soon and have a great day. Kind Regards,...

Hampshire, United Kingdom
Reviewed 11 December 2016

We stayed for only 2 nights at the end of a trip from UK to Oz and it was a nice way to end our trip in relative luxury. I believe the hotel has a 4 star rating and this is about right in my view. It is a good location with very easy access to Roma St railway station...

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Helpful?
Thank markmywordManchester
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear markmywordManchester, Thank you for the great review! Our hotel is nicely situated on Roma Street at the Brisbane Transient Centre and only a short walk to Queen Street providing great convenience to places of interest and public transport for many guests. The team and I are ecstatic to know that you liked the Hotel Jen Brisbane and I will...

Melbourne, Australia
Reviewed 8 December 2016 via mobile

So sad we only got to stay one night! We stayed as a family, with adjoining King city rooms. The rooms were clean and comfortable. The coffee pod machine was most appreciated in the morning. The restaurant was really pretty good, the food was delicious. Overall, it was much better than I expected: some hotel restaurants aren't the best. The...

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Helpful?
Thank Z3lda72
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear Z3lda72, Thank you for the well compliments. Indeed, people are and will always be paramount to the success of any business - we are proud to have a team that propels the brand forward whilst delivering that "Jen" feeling to external guests like yourself. I look forward to welcoming you back for another great stay. See you soon! Kind...

Pointon, United Kingdom
Reviewed 5 December 2016 via mobile

Rooms are spacious but despite booking a river view in January for December stay we were given a train station view. Apparently the policy of the owners, Shangri La, rooms are only allocated the night before. Having successfully booked Harbour view rooms at the Shangri La in Sydney in the past I doubt that. They did offer to move us...

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Helpful?
Thank salisbury16
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear salisbury16, Thank you very much for taking the time to provide valuable feedback! We clearly appreciate it and I am sorry that your experience was not fully in line with your expectations. We are committed to providing the best service and product to all our guest, clearly this time we fell short, and for that I am sorry. Please...

Penrith, Australia
Reviewed 1 December 2016

Because this is an older building (circa 1980's?), you'll find the room sizes are very generous. The rooms are very modern and clean. The views across to Spring Hill (our room) were lovely. You will however hear the noise/rumble of Roma Street train station as the hotel is joined to the Roma Street Transit Centre and adjacent to the station....

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Helpful?
Thank minerocksmore
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear minerocksmore, Thank you for sharing your positive review with us during your recent stay at Hotel Jen Brisbane. These comments will only enhance the already smiling faces of the Hotel Jen team as they continue to offer that and deliver that “Jen” feeling. I look forward to welcoming you back soon and have a great day. Kind Regards, Zac...

Christchurch, New Zealand
Reviewed 29 November 2016

his was our second stay at this hotel which is so convenient for arriving from the airport and leaving by rain from Roma Street Station. Staff are very helpful, rooms of a good size and the restaurant/cafe is great for dinner and breakfast - loved those breakfast sausages! The bonus of being able to have a reviving afternoon coffee before...

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Helpful?
Thank pmgordon
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear pmgordon, Thank you for sharing your encouraging review and also your continued support of Hotel Jen Brisbane. I look forward to welcoming you back to soon and have a great day. Kind Regards, Zac Hope General Manager

Canberra
Reviewed 28 November 2016 via mobile

A nice hotel in a great location for south bank and the cultural centre of Brisbane, but the hotel needs an update to meet Shangri-la standards great breakfast and good coffee pods in the room. Will look forward to visiting after refurbishment

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Helpful?
Thank carltonCanberra
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear carltonCanberra, Thank you very much for taking the time to provide valuable feedback! We clearly appreciate it and I am sorry that your experience was not fully in line with your expectations. We are committed to providing the best service and product to all of our guests. Clearly this time we fell short, and for that I am sorry....

Tenterfield, Australia
Reviewed 24 November 2016

excellent hotel clean friendly big rooms safely walk to city right at roma st public transport is on your doorstep coffee pod machine is a nice treat ,bathroom is spacious TIP pre book your parking direct with secure parking .com much cheaper than hotel rates

Review collected in partnership with shangri-la.com
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Helpful?
Thank neil j
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dea Neil J, Thank you for the great review! Our hotel is nicely situated on Roma Street at the Brisbane Transient Centre and only a short walk to Queen Street providing great convenience to places of interest and public transport for many guests. The team and I are ecstatic to know that you liked the Hotel Jen Brisbane and I...

Reviewed 24 November 2016 via mobile

Stayed here this week on a business trip. Hotel is conveniently located right on top of Roma St station and worked well for me, since our office are just across the road. It does look nicer on the pictures than in real life. Depending on where you are located (level), you do hear the occasional rumble when trains are arriving...

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Helpful?
Thank Martin Z
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear Martin Z, Thank you for the well compliments. Indeed, people are and will always be paramount to the success of any business - we are proud to have a team that propels the brand forward whilst delivering that "Jen" feeling to guests like yourself. I look forward to welcoming you back for another great stay. See you soon! Kind...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Hotel Jen Brisbane, Shangri-La Hotels and Resorts' first Hotel Jen in Australia, is located on Roma Street, ideally located close to the Central Business District, Queen Street Mall, Suncorp Stadium, Brisbane Convention Centre and South Bank precinct, the cultural and entertainment hub of Brisbane. Easy connectivity to greater Brisbane and beyond is right on my doorstep, with Hotel Jen Brisbane adjacent to the Brisbane Transit Centre, the hub for local and regional bus and train travel. My Deluxe rooms boast a spacious 34sqm with a bright and modern décor, configured with either a Queen, King or 2 Double beds. For those who are looking for a little more room, my Executive King rooms offer a very spacious 46sqm, configured with a King size bed. All of my rooms in Brisbane are furnished with comfy pillow top ensemble beds, a sitting area with either chairs or a day bed, high coffee table, and ample desk space for you to either plan your next day's adventure, or to put the finishing touches on that important work presentation. I know how important it is to stay connected, so I have included unlimited Wi-Fi internet access for all my guests while staying at any of my hotels. I have also embraced the coffee culture here and have provided Espresso pod machines in all of my rooms in Brisbane. Inspired by Asian street food and mixed with a modern Australian twist... Nest restaurant and bar, is the perfect place for lively conversations or laid back relaxation. I am also very proud to tell you that my very own 'Sky Garden' and hardworking Honey Bees, both located on-site, contribute some of the wonderful fresh ingredients you will find throughout Nest's tasty food and beverage offerings. At Nest Restaurant and Bar you'll find an à la carte menu to suit any craving. Open for breakfast with a sumptuous buffet, and à la carte lunch and dinner from 6:30am to 10pm daily with the exception of Sunday when Nest is open until 2pm. Nest is also the perfect spot for a refreshing drink at the bar or relaxing with friends over one of my famous coffees, cakes or light snacks. Mixologists have crafted signature cocktails and bevvies to be savoured and discovered. Nest Bar opens from 11am until late every day except Sunday, when we are open until 2pm. It's easy to explore Brisbane from Hotel Jen, with so much sitting within a short stroll from my doors, and everything else easily accessible by bus or train from the adjacent Brisbane Transit Centre. If you are a lover of gardens and nature then Roma Street Parklands and South Bank parklands are spectacular oasis' within the city, with each boasting 16 hectares of lush parklands, world-class eateries, with the later offering stunning river views and great events year round. If you prefer a little culture, then there is the Queensland Museum, GOMA (Gallery of Modern Art) and QPAC (Queensland Performing Arts Centre), along with the Brisbane Convention Centre (BCEC), which hosts numerous trade shows/expos, sporting and music events year round. Then there is Suncorp Stadium, only an easy 10 minute stroll away, which hosts some of the greatest sporting team's and music acts from just around the corner to around the world. Why not have a staycation with Jen when coming to support your team when they play our local Broncos, Reds, Roar, Firebirds, Lions, Heat or Bulls, or when our national Australia teams have a fixture. If shopping is what you love, then a 5 minute stroll to Queen Street Mall will provide you with global brand names and specialty shops from around the world, while those on the hunt for less main stream items, a two station trip on the train will bring you to Fortitude Valley, the hub of the Brisbane independent shopping scene. So whether it is business, a special event, family and friends, a holiday or staycation that brings you to Brisbane, I have got your comfort, cuisine and connectivity covered. ... more   less 

Additional Information about Hotel Jen Brisbane

Address: 159 Roma St, Brisbane, Queensland 4000, Australia (Formerly Traders Hotel, Brisbane)
Region: Australia > Queensland > Brisbane Region > Brisbane
Price Range: $115 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Jen Brisbane 4.5*
Number of rooms: 191
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Hotels.com, Priceline, Shangri-La Hotels and Resorts, Cheap Tickets and Agoda so you can book your Hotel Jen Brisbane reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Brisbane Hotel Brisbane
Brisbane Holiday Inn
Hotel Style:
#14 Family Hotel in Brisbane
#19 Romantic Hotel in Brisbane
#23 Business Hotel in Brisbane
#33 Luxury Hotel in Brisbane
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Jen Brisbane staff and other travellers.
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Lismore, Australia
Cranbourne, Australia
over a year ago
bb11 lancs
1 month ago
2 months ago
Townsville

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Questions? Get answers from Hotel Jen Brisbane staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms on the corners have better views”
 of 5 bubbles ashleymG9693GJ, 23 Mar 2017 | Read review
“12th floor and up are quiet”
 of 5 bubbles Equitecnoc, 13 Mar 2017 | Read review
“We had an executive suite on floor 13 which had views of the city and river.”
 of 5 bubbles Ryokoka, 25 Feb 2017 | Read review
“Higher room would provide better views”
 of 5 bubbles Zeddog, 24 Feb 2017 | Read review
“Would say 11th floor and above would be ideal. Try the 13,s ie. 1013 etc. Ours was a corner suite with large windows.”
 of 5 bubbles Westerner11, 20 Feb 2017 | Read review
5 of 5