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Quay West Suites Brisbane

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#61 of 162 Hotels in Brisbane
Certificate of Excellence
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Quay West Suites Brisbane
Quay West Suites Brisbane
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527 Reviews from our TripAdvisor Community

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Showing 518: English reviews
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Dubbo, New South Wales, Australia
Reviewed 1 week ago

Stayed here for two nights recently with family. The location is great, on the edge of the CBD, adjacent to the botanic gardens. It was a short walk back into the cbd. Outlook was gorgeous, over the gardens to the Brisbane River/Kangaroo Point as well. The apartment was nicely fitted out with a couch, dining table, kitchen, and 1 bedroom....

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Helpful?
Thank Megan D
QWSB_GM, General Manager at Quay West Suites Brisbane, responded to this review

Hi Megan D, Thank you for your review of Quay West Brisbane. We are thrilled that you enjoyed the hotel and its location. We hope to see you back again sooner this time. Regards Chris A

Sunbury, Australia
Reviewed 1 week ago

The Quay West Suites Brisbane is perfectly located on Alice Street on the Eastern Edge of the CBD in the heart of Brisbane. Guests who book the river view rooms will be treated to stunning views over the City Botanic Gardens to the Brisbane River and Woollongabba (The 'Gabba - Brisbane Cricket Ground). The staff are friendly and helpful. The...

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Helpful?
Thank Kerry M
QWSB_GM, General Manager at Quay West Suites Brisbane, responded to this review

Hi Kerry M, Thank you for your review of Quay West Brisbane. We are thrilled that you enjoyed the hotel and its location. The points raised about check out will be reviewed by our team. We hope to see you back again sooner this time. Regards Chris A

Reviewed 1 week ago via mobile

My husband and I stayed here for a night and we were quite impressed. The suites are spacious with a living, kitchen, laundry, bathroom and the view of the Botanical Gardens is exceptional! It's situated within a 15-20min walk to South Bank where we had a beautiful meal. They only had valet parking, but this didn't bother us.

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Helpful?
Thank Sarah H
QWSB_GM, General Manager at Quay West Suites Brisbane, responded to this review

Hi Sarah H, Thank you for your review of Quay West Brisbane. We agree that having a full apartment is excellent when travelling and our location in Brisbane is excellent. We hope to see you back again soon. Regards Chris A

Kaikoura, New Zealand
Reviewed 2 weeks ago via mobile

Great location and I do t mind the decor at all, however my issue was with the amount of black hair on the bathroom floor, the shower, the bed and god knows where else, I assume it is from the cleaners and if so I strongly suggest they wear hairnets. The doors all had dirty hand marks over them and...

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Helpful?
1Thank SezLC
QWSB_GM, General Manager at Quay West Suites Brisbane, responded to this review

Dear SezL C, I was most concerned that your stay did not meet the high benchmark we set out to uphold and unreservedly apologise for any discomfort experienced during your stay. I would very much appreciate the opportunity to welcome you back in the future to ensure you receive a renowned Quay West experience, and would be pleased to personally...

Denia, Spain
Reviewed 2 weeks ago

This is a great hotel in a great location , we had a suit on the 20th floor overlooking the Royal Park and the Brisbane river , we had a large bedroom with TV , a utility room with washing machine and tumble dryer a small kitchen and a lounge with TV. We found the staff very helpful , and...

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Helpful?
Thank allen r
QWSB_GM, General Manager at Quay West Suites Brisbane, responded to this review

Hi allen r, Thank you for your review of Quay West Brisbane. We are thrilled that you enjoyed your stay with us. We agree also that the location in Brisbane is excellent. We hope to see you back again soon. Regards Chris A

Reviewed 2 weeks ago via mobile

The photo can say a million dollars but when you go in the room reality hits you. That what i got from the outdated room. Being in the city with resturants, southbank and great view of the park you would expect the room to be what you paid for. Sadly it wasnt the case. Perhaps the award was given to...

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Helpful?
1Thank Procra s
QWSB_GM, General Manager at Quay West Suites Brisbane, responded to this review

Dear Procra s, I was most concerned that your stay did not meet the high benchmark we set out to uphold and unreservedly apologise for any discomfort experienced during your stay. I would very much appreciate the opportunity to welcome you back in the future to ensure you receive a renowned Quay West experience, and would be pleased to personally...

Warwickshire, United Kingdom
Reviewed 1 February 2017 via mobile

We last stayed here 8yrs ago when we travelled to Australia and it was an obvious choice when we went back this year. It's in a brilliant location, five minutes walk to the harbour, central shopping just around the corner and opposite the beautiful botanical gardens. Our one bedroom apartment was spacious and had everything you needed, including a washing...

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2Thank Greener27
QWSB_GM, General Manager at Quay West Suites Brisbane, responded to this review

Hi Greener27, Thank you for your review of Quay West Brisbane. We are thrilled that you returned to the hotel eight years after your initial visit. We agree also that the location in Brisbane is excellent. We hope to see you back again sooner this time. Regards Chris A

Park City, Utah
Reviewed 26 January 2017 via mobile

Unless you like to scratch your knuckles as you open the refrigerator door, prefer horrendous wifi, the most poorly designed interiors, knocking your head against a ridiculous light shade, little to no kitchen items, a swamp of a bathroom with windows that don't close and poorly working air conditioning. This place is not worthy of the Accor brand. The only...

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Helpful?
Thank pctraveldad
QWSB_GM, General Manager at Quay West Suites Brisbane, responded to this review

Dear pctraveldad, Greetings from Brisbane. I was most concerned that your stay did not meet the high benchmark we set out to uphold and unreservedly apologise for any discomfort experienced during your stay. I would very much appreciate the opportunity to welcome you back in the future to ensure you receive a renowned Quay West experience, and would be pleased...

Reviewed 25 January 2017 via mobile

It's the location that makes these appartments. Opposite the botanical gardens, walking distance to river stage, Southbank, these appartments are well situated. Some of the fittings and fixtures are s little dated like the bathrooms however everything works, staff are very helpful and pleasant. Concierge parking is available, on street parking is limited and restricted. The pool and gym are...

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Helpful?
1Thank Martin F
QWSB_GM, General Manager at Quay West Suites Brisbane, responded to this review

Hi Martin F, Thank you for your review of Quay West Brisbane. We are thrilled that you enjoyed the hotel facilities and what we offer from our great location. The feedback about the apartment will be reviewed by our team so as to have amendments made. We hope to see you back again soon. Regards Chris A

darwin
Reviewed 23 January 2017 via mobile

Due to unexpected circumstances stayed 1 night in a 1 bedroom apartment and the 2nd night in a 2 bedroom apartment. Checkin quick and efficient. Friendly staff The rooms are dated but I love them as far as I am concerned quite big and spacious. Beds very comfortable and good selection of pillows. Air conditioning great...night and day selection so...

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Helpful?
1Thank sam63
QWSB_GM, General Manager at Quay West Suites Brisbane, responded to this review

Hi sam63, Thank you for your review of Quay West Brisbane. We are thrilled that you enjoyed the hotel facilities and what we offer from our great location. The feedback about the apartment will be reviewed by our team so as to have amendments made. We hope to see you back again soon. Regards Chris A

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
McMahons Restaurant
McMahons Restaurant
Cuisines: Australian, International, Contemporary
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
A garden-inspired oasis nestled alongside Brisbane’s Botanic Gardens, Quay West Suites is Brisbane’s only 5-star, all-suite hotel offering unrivalled, attentive service and stylish, self-contained apartment accommodation. With all apartments boasting spectacular garden or panoramic city views Quay West is the ideal location to introduce yourself to the ‘river city’.All apartments have been refurbished and combine luxurious hotel comforts with apartment freedom and convenience. Featuring full kitchen and laundry facilities, open-plan living and dining rooms with spacious furnished balconies and completely separate bedrooms with an indulgent bedding package, providing elements of ‘home’ whether for a short or long stay. The signature recreation area, with resort-style pool, sundeck, gymnasium, sauna and outdoor spa, is unsurpassed in a CBD location and compliments the sunny Queensland outdoor lifestyle.With a relaxed, contemporary menu and unique garden outlook, McMahon’s Restaurant and Fraser’s Bar, located adjacent to the lobby on the ground floor, are the ideal place to relax with friends or colleagues and watch the world go by, and are open for breakfast, lunch and dinner daily. Quay West Suites Brisbane also offers 24 hour in-suite dining.Please note that Quay West Suites Brisbane is a non-smoking property. ... more   less 

Additional Information about Quay West Suites Brisbane

Address: 132 Alice St, Brisbane, Queensland 4000, Australia
Region: Australia > Queensland > Brisbane Region > Brisbane
Price Range: $166 - $352 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Quay West Suites Brisbane 5*
Number of rooms: 51
Reservation Options:
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Also Known As:
Quay West Suites Brisbane Hotel Brisbane
Quay West Hotel Brisbane
Quay West Brisbane
Hotel Style:
#25 Romantic Hotel in Brisbane
#27 Family Hotel in Brisbane
#29 Business Hotel in Brisbane
#56 Luxury Hotel in Brisbane
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Questions & Answers

Here's what travellers have asked, with answers from Quay West Suites Brisbane staff and other travellers.
3 questions
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over a year ago
Perth, Australia
5 months ago
Brisbane, Australia
over a year ago

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Questions? Get answers from Quay West Suites Brisbane staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a river view”
 of 5 bubbles MeganD339, 13 Mar 2017 | Read review
“Pay a little extra and book a River view room.”
 of 5 bubbles KerryM187, 11 Mar 2017 | Read review
“We were on the 20th floor overlooking the park excellent”
 of 5 bubbles 442allenr, 5 Mar 2017 | Read review
“pick another hotel”
 of 5 bubbles pepperk2016, 6 Jan 2017 | Read review
“High floor with a view and away from lifts”
 of 5 bubbles kris052, 30 Dec 2016 | Read review
5 of 5