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Quay West Suites Brisbane

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#63 of 157 Hotels in Brisbane
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Quay West Suites Brisbane
Quay West Suites Brisbane
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534 Reviews from our TripAdvisor Community

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Showing 525: English reviews
Perth, Australia
Reviewed 2 December 2014

Was really impressed with the service at the Quay West in Brisbane. Very friendly and prompt. We arrived very early in the morning so they fast tracked our room and got us in by 9.30am!!. Rooms are large and very comfortable. Will definitely stay again.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank RaroG5
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear RaroG5, Our team love being able to surprise & delight our guests with small gestures that make a difference - magically being able to make a room available at 9:30am is just one of their tricks! We sincerely appreciate your feedback and will ensure this reached our hosts. All the best for a wonderful festive season.

Boston, United States
Reviewed 2 December 2014

The staff at QW are lovely and all the people we met from the check-in staff, housekeeping people to staff running the restaurant were all super. However, we had specifically asked for a quiet room away from street noise and on a higher level so we were a bit disappointed to get a room facing onto the street, which is...

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Helpful?
Thank Janet H
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Janet, Thank you for taking the time to share your recent Quay West experience. We are sorry that the couple of inconsistencies were not able to be offset by our team's warmth and will endeavour to address the areas you highlight. Regarding the room allocation, one of the unique design features of our hotel is that each & every...

Sydney, Australia
Reviewed 1 December 2014

I would not stay here again. I will start with the negatives. The hotel is way overpriced for what you get. The beds are literally two double beds in two different rooms.. Horrible soft mattress and bad sleep.. the beds are good If you are sleeping alone. I ended up on the couch cause my friend was rolling around all...

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Helpful?
Thank sam g
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear sam, We sincerely appreciate your balanced review - we agree that the views are 'amazing' and the view of the Kangaroo Point Cliffs at night make a stunning backdrop for photos. Your comment regarding the beds & bedding is quite timely, as the hotel is progressively upgrading all beds from Queen to King - this project has commenced with...

Gold Coast
Reviewed 29 November 2014 via mobile

From the moment we arrived we received very good service. Front desk, concierge and restaurant all had very attentive staff. The rooms are a bit dated and probably due for an upgrade, but still clean. Great views over the river, parklands and the city.

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Helpful?
Thank Shaun-GC
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Shaun, Thank you for taking the time to share your experience, we are pleased to note the positive comments relating to the service extended by my team - they are certainly committed to providing a memorable guest experience and it is pleasing to know this is evident to our guests. Thanks again for your valuable feedback.

Aberdeenshire, United Kingdom
Reviewed 26 November 2014

After spending 2 weeks in Sydney at a 5 star hotel and having absolutely no issues with the hotel, staff or service, staying at the Quay West Suites in Brisbane was terrible. This was part of a holiday for my mums 60th birthday which ended the holiday on a bad note. Everything went down hill as soon as we checked...

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Helpful?
1Thank munchkin040414
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear munchkin040414, We are very sorry that such a memorable holiday was impacted by your experience at Quay West Brisbane. Our team provide thoughtful, attentive service on so many occasions and it is rare that such unusual lapses occur. I understand our Guest Experience Manager and his team worked with you in an effort to address these concerns during your...

bribane
Reviewed 24 November 2014

A wonderful suite hotel with fabulous views over the botanical gardens,ask for a high floor, the decor is a little tired in places, but the extra space makes up for this with a great kitchen and bathroom and large lounge and balcony. The lobby and the breakfast room are very pleasant, staff were lovely, it is a continental breakfast, you...

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Helpful?
1Thank brissiegirl1
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Brissiegirl, It is lovely to hear from a guest who has chosen to 'holiday at home' - we hope it provided a refreshing break for you. We appreciate your comments are are delighted that both service and value were high points for you. Thank you for being a part of the Quay West tradition. Regards Mat - Hotel Manager

Reviewed 17 November 2014

I arrived at Quay West via a secret hotel deal taken that same day and was absolutely delighted with every aspect of my stay. A suite on the 16th floor overlooking the Botanical Gardens, welcoming and friendly service and a beautiful room with stunning views, especially when the thunder storm hit! I ate in the restaurant and really enjoyed the...

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Helpful?
Thank Anthony G
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Anthony, We appreciate your kind words and are delighted that Quay West was a welcome sight each night! Thank you for particularly recognising the unique warmth provided by our service team. We hope to see you again next time you visit Brisbane. Regards Mat - Hotel Manager

Melbourne Australia
Reviewed 15 November 2014

Firstly depending on your reason for stay it can be a fantastic position especially if you're fortunate enough to be staying in a deluxe suite overlooking the city’s Botanical Gardens - and with a river view even better. Getting here from the airport - I would recommend precooking a car as the extra dollars far outweigh the queues; a Maxi...

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Helpful?
1Thank Flyingstars
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Flyingstart, You certainly made the most of your time in Brisbane - what a full schedule of activities! We sincerely appreciate that you have taken the time to provide such a detailed review of your visit and that our team contributed to such a wonderful experience. We agree that our apartments offer some of the best views in Brisbane...

Reviewed 5 November 2014

Great location, ask for a room overlooking the botanical garden. Short walk to CBD, or straight across the park to riverside restaurants, ferries, walking tracks and breakky houses... rooms are great, service is good, pool is nice.... one thing to look out for though... the mini bar is too awesome to resist!! :-) I don't recommend eating there, too many...

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Helpful?
Thank Tim B
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Hi Tim B, Thanks for taking the time to share your review with the online community. We are so pleased you found the rooms comfortable and our new minibar items dangerously tempting! We hope you consider dining with us next time as I can assure you the menu is worth staying in for! Regards Mat - Hotel Manager

Brisbane, Australia
Reviewed 5 November 2014

It was my 23rd year anniversary and we chose to stay at Quay West Suites in Brisbane. We were meant at the door with a smile and the checkin process was fantastic. I asked for some recommendations on places for Dinner and received some very good advice. We were upgraded and the room and service was first rate. Very happy...

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Helpful?
Thank Parky1980
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Parky1980, Thank you for choosing to spend your special occasion at Quay West Brisbane. Our team are always ready to go 'above and beyond' to make every encounter memorable and it is great to know that this extended to recognising your milestone. We hope to see you back for many more anniversaries into the future. Regards Mat - Hotel...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
McMahons Restaurant
McMahons Restaurant
Cuisines: Australian, International, Contemporary
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
A garden-inspired oasis nestled alongside Brisbane’s Botanic Gardens, Quay West Suites is Brisbane’s only 5-star, all-suite hotel offering unrivalled, attentive service and stylish, self-contained apartment accommodation. With all apartments boasting spectacular garden or panoramic city views Quay West is the ideal location to introduce yourself to the ‘river city’.All apartments have been refurbished and combine luxurious hotel comforts with apartment freedom and convenience. Featuring full kitchen and laundry facilities, open-plan living and dining rooms with spacious furnished balconies and completely separate bedrooms with an indulgent bedding package, providing elements of ‘home’ whether for a short or long stay. The signature recreation area, with resort-style pool, sundeck, gymnasium, sauna and outdoor spa, is unsurpassed in a CBD location and compliments the sunny Queensland outdoor lifestyle.With a relaxed, contemporary menu and unique garden outlook, McMahon’s Restaurant and Fraser’s Bar, located adjacent to the lobby on the ground floor, are the ideal place to relax with friends or colleagues and watch the world go by, and are open for breakfast, lunch and dinner daily. Quay West Suites Brisbane also offers 24 hour in-suite dining.Please note that Quay West Suites Brisbane is a non-smoking property. ... more   less 

Additional Information about Quay West Suites Brisbane

Address: 132 Alice St, Brisbane, Queensland 4000, Australia
Region: Australia > Queensland > Brisbane Region > Brisbane
Price Range: $188 - $317 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Quay West Suites Brisbane 5*
Number of rooms: 51
Reservation Options:
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Also Known As:
Quay West Suites Brisbane Hotel Brisbane
Quay West Hotel Brisbane
Quay West Brisbane
Hotel Style:
#25 Romantic Hotel in Brisbane
#27 Family Hotel in Brisbane
#29 Business Hotel in Brisbane
#58 Luxury Hotel in Brisbane
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Questions & Answers

Here's what travellers have asked, with answers from Quay West Suites Brisbane staff and other travellers.
3 questions
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over a year ago
Perth, Australia
6 months ago
Brisbane, Australia
over a year ago

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Questions? Get answers from Quay West Suites Brisbane staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good value with Accor Plus discount”
Rollyone855, 9 Apr 2017 | Read review
“Ask for a room looking over the botanic gardens”
ch2013, 30 Mar 2017 | Read review
“Ask for a river view”
MeganD339, 13 Mar 2017 | Read review
“Pay a little extra and book a River view room.”
KerryM187, 11 Mar 2017 | Read review
“We were on the 20th floor overlooking the park excellent”
442allenr, 5 Mar 2017 | Read review
5 of 5