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Quay West Suites Brisbane

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#63 of 162 Hotels in Brisbane
Certificate of Excellence
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Quay West Suites Brisbane
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521 Reviews from our TripAdvisor Community

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Showing 512: English reviews
Brisbane, Australia
Reviewed 5 August 2014

This hotel is straight across the road from the very beautiful Botanic Gardens and just 5 mins walk to the Casino and just a few mins more to CBD. The only fault as far as I am concerned was the parking fees were a bit high costing a extra $35 a night. But in all a top Hotel.

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Helpful?
1Thank Mark P
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Mark P, Thank you for your kind words following your stay. We are pleased that you were able to take advantage of our unique location overlooking the Botanic Gardens and a short walk from all that Brisbane has to offer. We look forward to seeing you again soon. Regards Mat - Hotel Manager

Bundaberg
Reviewed 20 July 2014

We stayed a weekend at Quay West overlooking the Botanic Gardens in Brisbane. Great value for fully equipped small apartment, with full hotel services available. Walking distance to city, Southbank and Eagle St. Pier.

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Helpful?
Thank Cora Z
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Cora, We are delighted that we were able to make your weekend away and enjoyable experience. We are certainly in an enviable location, with so many of Brisbane's great attractions right on our doorstep! We look forward to making your next time away a memorable one also!. Regards Mat - Hotel Manager

Caloundra, Australia
Reviewed 20 July 2014

We booked this hotel for one night, via the mystery hotel on wotif. It represented great value. Our room was lovely, a roomy one bedroom apartment, with large bathroom with bath, separate lounge, large quality TV's in both the bedroom and the lounge, full laundry and kitchen with a well stocked mini bar. There were beautiful views over the botanical...

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Helpful?
Thank Amandaj81
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Cora, We are delighted that we were able to make your weekend away and enjoyable experience. We are certainly in an enviable location, with so many of Brisbane's great attractions right on our doorstep! We look forward to making your next time away a memorable one also!. Regards Mat - Hotel Manager

Brisbane, Australia
Reviewed 16 July 2014

Our second stay at Quay West. Rooms are good size and well appointed and big plus was the extremely comfortable bed. Room service and restaurant have a good selection of nice dishes at reasonable prices. The hotel is well positioned near to all city center venues yet has nice views to the botanic gardens and river. The staff were polite,...

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Helpful?
Thank John W
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear John W, It is always a pleasure to receive such positive feedback from a return guest - thank you for taking the time to share the highlights of your stay with the online community. We look forward to seeing you for a third time soon. Regards Mat - Hotel Manager

Sunshine Coast, Australia
Reviewed 9 July 2014

This was our second visit to this enticing hotel. The staff in all areas are very accommodating to ensure one has a most enjoyable stay. The rooms are large and comfortable. Pleasant and homely atmosphere.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank 245particular
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear 245particular, One of the greatest compliments a guest can make is to return, and we are sincerely grateful for your recognition of our homely atmosphere. We certainly value the input of frequent guests and look forward to seeing you again soon. Thank you for being a part of the Quay West tradition. Regards Mat - Hotel Manager

Reviewed 27 June 2014 via mobile

Shower either cold or hot water. Room was not cleaned at 4pm after returned from a long day of meetings!!!! Very disappointed. Would never stay nor recommend this hotel to anyone. This Hotel MUST be related.

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Helpful?
3Thank Sam K
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Sam, Thank you for choosing Quay West on your recent Brisbane visit. | regret that several issues occurred which impacted your time away away and am sorry that these contributed to a 'really bad' experience. I am confident that these isolated issues will be resolved with the attention of my team. Thank you for your valuable feedback. Sincerely, Mat...

Muswellbrook, Australia
Reviewed 24 June 2014

We booked this site as a mystery on wotif. It was a pleasant surprise all round handy position opposite botanic gardens, staff were friendly and service excellent on arrival. Although decor is a little dated rooms were spacious and well equipped. We enjoyed the view from the large balcony.Although we had already made other arrangements for breakfast the one on...

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Helpful?
Thank Tania D
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Tania, We are most appreciative of your kind review and are delighted that we were able to provide a comfortable, enjoyable experience. I will be sure to pass on your comments to our front-of-house team in recognition of their excellent service also. Sincerely, Mat - Hotel Manager

Singapore, Singapore
Reviewed 21 June 2014

Located in a quieter area near to the botanic gardens, it provides very spacious suites perfect for family vacations at reasonable rates. Rooms are surrounded by large windows and balconies, offering a good view of the waterfront and bedrooms are perfect for watching the sunrise in bed. Hotel lobby gives a cosy and welcoming feel while the restaurant serves very...

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Helpful?
Thank Y880
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Y880, We are delighted you were able to make the most of our great location and comfortably-appointed suites while you were with us. Being a boutique apartment hotel brings a warmth and charm usually only felt in a 'home' and we are most grateful that you appreciated these warm touches as well. Regards Mat - Hotel Manager

Jakarta, Indonesia
Reviewed 18 June 2014

Location: Fantastic with great views of the river and Botanic Gardens, you pay for that and that alone, it seems. Easy walk to Queen St etc Rooms: Very average with old decor and fittings, but clean Service: Some staff were good to talk to, some had a shocking attitude and the main reason I'm even writing this review. I had...

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Helpful?
3Thank Mush5273
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Mush5273, We are most disappointed that your experience did not meet the high benchmark Quay West has become renowned for over the past 15 years and apologise if this impacted your time away. Specifically our warm, attentive service appears to have been lacking during your visit and for this we are sorry. I also acknowledge your comments regarding our...

Melbourne, Australia
Reviewed 13 June 2014

We have now stayed here on two occasions. The location is fantastic, the staff are friendly and the apartment style rooms re comfortable and large. For people such as ourselves who spend a lot of time away from home, it is great to be able to stay here and enjoy the comforts of home.

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Helpful?
Thank NeverHome3500
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear OnTheRoadAgain3500, It is always fantastic to hear from repeat guests who are in a unique position to be able to assess the ongoing warmth of our service and value of our accommodation. I am delighted that my team continue to hit the mark in these areas and thank you for recognising these strengths. We look forward to being able...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
McMahons Restaurant
McMahons Restaurant
Cuisines: Australian, International, Contemporary
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
A garden-inspired oasis nestled alongside Brisbane’s Botanic Gardens, Quay West Suites is Brisbane’s only 5-star, all-suite hotel offering unrivalled, attentive service and stylish, self-contained apartment accommodation. With all apartments boasting spectacular garden or panoramic city views Quay West is the ideal location to introduce yourself to the ‘river city’.All apartments have been refurbished and combine luxurious hotel comforts with apartment freedom and convenience. Featuring full kitchen and laundry facilities, open-plan living and dining rooms with spacious furnished balconies and completely separate bedrooms with an indulgent bedding package, providing elements of ‘home’ whether for a short or long stay. The signature recreation area, with resort-style pool, sundeck, gymnasium, sauna and outdoor spa, is unsurpassed in a CBD location and compliments the sunny Queensland outdoor lifestyle.With a relaxed, contemporary menu and unique garden outlook, McMahon’s Restaurant and Fraser’s Bar, located adjacent to the lobby on the ground floor, are the ideal place to relax with friends or colleagues and watch the world go by, and are open for breakfast, lunch and dinner daily. Quay West Suites Brisbane also offers 24 hour in-suite dining.Please note that Quay West Suites Brisbane is a non-smoking property. ... more   less 

Additional Information about Quay West Suites Brisbane

Address: 132 Alice St, Brisbane, Queensland 4000, Australia
Region: Australia > Queensland > Brisbane Region > Brisbane
Price Range: $189 - $420 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Quay West Suites Brisbane 5*
Number of rooms: 51
Reservation Options:
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Also Known As:
Quay West Suites Brisbane Hotel Brisbane
Quay West Hotel Brisbane
Quay West Brisbane
Hotel Style:
#25 Romantic Hotel in Brisbane
#27 Family Hotel in Brisbane
#29 Business Hotel in Brisbane
#57 Luxury Hotel in Brisbane
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Questions & Answers

Here's what travellers have asked, with answers from Quay West Suites Brisbane staff and other travellers.
3 questions
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over a year ago
Perth, Australia
4 months ago
Brisbane, Australia
over a year ago

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Questions? Get answers from Quay West Suites Brisbane staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“pick another hotel”
 of 5 bubbles pepperk2016, 6 Jan 2017 | Read review
“High floor with a view and away from lifts”
 of 5 bubbles kris052, 30 Dec 2016 | Read review
“Elevator shaft noise noticeable. Go to the north or south end higher up.”
 of 5 bubbles rupertcolly, 27 Dec 2016 | Read review
“Rooms upper floors, to avoid the tower which is built at side (noisy)”
 of 5 bubbles fabiefleury, 7 Dec 2016 | Read review
“Ask if there is construction work happening around the building”
 of 5 bubbles hhunt88, 21 Nov 2016 | Read review
5 of 5