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Greeted at reception, everyone smiles and is willing to help you. From the Concierge to Donna on Reception, the service was IMPECCABLE! Room was ready early, cookies were warm and the room very crisp and very clean. It was a nice surprise and the hotel had everything, and if it didn't, it wasn't far away. If in town, definitely stay here, the beds and pillows were next level, I'd stay back there in a heartbeat! Join up to Hilton Honours and you get FREE internet. Sold me!
Food is expensive, parking free on the road , cooling is weak if you visit in summer like now , room s are very ckean and well maintained! Staff folks are very nice !! So easy to check in and check out. We got water n cookies in welcome
I really enjoyed my stay here and would go again. The staff was really outstanding. The room was great, clean and well located.
There were a few issues that I think are anomalies. The elevator near our room wasn't working properly. I am assuming that is why the main elevator was so slow. It was great to have a couple of washers and dryers on the floor, but only one of each was working. But the big issue was that they had a bunch of large tour groups in. When we went down to breakfast, there was a huge line and all the tables were full. I'd have a back up plan just in case. Luckily, there are several places near by. But Cairns doesn't get going really early, so we ended up getting something at Rusty's market to have the next day for breakfast. As I said, I think these may be one offs.
Oh, and on the upside, the outdoor bar facing the Esplanade was a really great way to finish the day!
To all the staff of Doubletree Cairns, thank you for making our stay very memorable. Thank you for sending a bottle of wine and chocolates for 2 consecutive nights. We are really touched. Indeed, you made our 8th wedding anniversary extra special. Thank you too to Eyerusalem for always checking on us and making sure we are all okay during our stay. All the staff are really nice from the reception to concierge and to housekeeping. Keep up all the good work!
Stayed here for one night for work & had previously heard good things. I ended up a bit disappointed with the whole experience, my room had views of the next door hotel and with floor to ceiling windows i felt I had no privacy so had to close my curtains for darkness to have privacy. I was given a double standard room for 1... and the bathroom was so fine & pokey it was awkward. The shower had good water pressure, but the layout was terrible you can't move around freely and if you're a big person you will struggle. The bed was comfy, pillows were average but more too soft for my standard. I ordered room service and was completely disappointed with my meal, Caesar salad with grilled salmon with no anchovy dressing and mayo instead was delivered to me as Caesar salad, no anchovy dressing, no mayonnaise and a lump of cold salmon. Not good enough. The gardens in the middle of the hotel were beautiful. Oh and you get a macadamia cookie when you check in... this was tasty and a nice treat. Don't think I'd stay again and will look for other available hotels next time I visit.
Response from doubletreecairns2017, Front Office Manager at DoubleTree by Hilton Hotel Cairns
Responded 2 days ago
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback regarding the Room Service you ordered is particularly distressing and I have asked the Food and Beverage Manager and Executive Chef to look into what happened with your order. It is certainly not the standard of food we pride ourselves on. Thank you again for your feedback, we hope you will consider staying with us in the future.
Boasting uninterrupted views of the Coral Sea, and a stunning natural setting amidst landscaped tropical gardens, the oceanfront DoubleTree by Hilton Hotel Cairns is just a short walk from the city center, and …MoreCairn's business, retail and entertainment districts. The hotel overlooks the picturesque Cairns Esplanade, and is just moments from Cairns Lagoon and Cairns Casino. Enjoy easy access to Cairns Convention Center and lots of attractions, including the World Heritage listed Daintree Tropical Rainforest and the Atherton Tablelands. The Great Barrier Reef departures terminal is 100m away, and Cairns International Airport is only 10 minutes' drive from our Cairns hotel. Our onsite tour desk will help you explore the wonders of this unique region. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Response from Traveler34104 | Reviewed this property |
The hotel is located within walking distance of the docks where ALL of the boats depart for the Reef. Look on-line and book the type of ship (everything from large ferries to ocean sailing is offered) you prefer. The only... More
The hotel is located within walking distance of the docks where ALL of the boats depart for the Reef. Look on-line and book the type of ship (everything from large ferries to ocean sailing is offered) you prefer. The only thing to be aware of is that there are SO many services, you'll need to identify the one you've booked once you get to the shared terminal. If you want to take your chances, some may have openings day-of, but don't count on it. There is also a shared shuttle service if you would prefer not to walk, but the delay on return (using the shuttle) might make the walk more attractive.
Response from j0hnrunciman | Reviewed this property |
You will be spolit for choice on cafe's - bars and restaurants all in short walking distance. Depends if you want to walk along esplanade or parrallel one street back from water front and then all the side streets.