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DoubleTree by Hilton Hotel Cairns

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#11 of 65 Hotels in Cairns
Certificate of Excellence
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DoubleTree by Hilton Hotel Cairns
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1,979 Reviews from our TripAdvisor Community

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Showing 1,808: English reviews
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Honolulu, Hawaii
Reviewed yesterday NEW

My wife and I stayed here for only one night before a GBR dive trip. Although I did check in online and chose a room, the staff were able to accommodate an earlier check-in time with a different room, which didn't bother me. For the <24 hours I was there, everyone from reception to the porters were extremely hospitable and...

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Helpful?
Thank kimchicowboy
North Richland Hills, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

We arrived late from Melbourne due to weather. We appreciated the quick check in, being offered to be a Honors Member and the great chocolate chip cookies! The gentleman who checked us in was awesome and explained our location and places to go. We stayed there 2 nights and had a great time. The room was large and clean. Beach...

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Helpful?
Thank AnnieBrownie
About Hotel's Favourite Review
doubletreecairns2017, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Thank you for taking the time to complete the TripAdvisor review following your recent stay at DoubleTree by Hilton Cairns. I was delighted to read that your stay was so enjoyable. It is our goal to ensure that every guest experience is as positive as yours so your feedback is greatly appreciated. I hope we may welcome you back to...

Los Angeles, California
Reviewed 2 days ago NEW

Location across from the Esplanade and Ocean can't be beat. Select the Ocean View rooms (even if cost a little more). The breakfasts are great, though I'd not choose the restaurant for other meals--but many good ones are available close by. Staff is great, and will be a big help in planning excursions.

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Helpful?
Thank joyce C
Sunnyvale, California
Reviewed 3 days ago NEW

The location is quite good; close to the ocean with a lot of restaurants nearby. The room was good with a balcony facing the water. I recommend requesting such a room. The other rooms without a balcony or not facing the ocean are not as interesting. The employees were very cordial and helpful. But the clothes washer I tried was...

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Helpful?
Thank Robert H
doubletreecairns2017, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Thank you for taking the time to write a review on out Hotel. It is through your valuable feedback that we are able to gain first-hand customer insight of our performance allowing us to monitor and improve our services by focusing on your needs as a valued guest. I was pleased to read that you enjoyed most aspects of your...

Sydney, Australia
Reviewed 3 days ago NEW

Fantastic location, we had a king water view with balcony and it was an amazing view. Staff are so wonderful and very friendly and accommodating. The rooms are nice and the hotel is in a prim location to shops, restaurants and all amenities. I would suggest staying here.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Jess M
doubletreecairns2017, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Thank you for taking the time to review our Hotel. I was delighted to read that your stay was so enjoyable. Your positive feedback and constructive comments are greatly appreciated. I hope we may welcome you back to DoubleTree Cairns in the future to deliver a 5 star experience for you.

Katy, Texas
Reviewed 4 days ago NEW

The staff at this hotel should be a training staff for all hotels. Everyone from front desk to the restaurant to the bar always asked how the day was going. Always ready to help and answer any questions or concerns. We stayed at several hotels in our first trip to Australia. I rank this one very high.

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Helpful?
Thank ghuett2016
doubletreecairns2017, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Thank you for taking the time to write this review. I was delighted to read that your stay was so enjoyable. It is our goal to ensure that every guest experience is as positive as yours so your feedback is greatly appreciated. I will be sure to pass your great comments onto our fantastic team members, they are such a...

Brisbane, Australia
Reviewed 4 days ago NEW

Looks and Feels like budget hotel by Hilton. No concierge service in the hotel. Huge queues for the breakfast and only one person helping. Rooms were neat and comfortable. Good to stay but not upto Hilton brand.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank SamBalaji
doubletreecairns2017, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Thank you for taking the time to complete a TripAdvisor review following your recent stay at DoubleTree by Hilton Cairns. I was disappointed to read your comments and to see that our standards did not meet your expectations. We regularly receive positive comments from all of our guests and I do apologise that your stay was not enjoyable. It is...

Cardiff
Reviewed 6 days ago NEW

We arrived early and while asking to store our bags, were upgraded as a HH member to a balcony room that was ready.. Nice surprise on a 39c day!! The views of city and harbor were stunning and the location easy to walk along the Esplanade to shops, the Night Market and our boat for the Reef day trip. Lots...

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Helpful?
Thank Bchgrl9
doubletreecairns2017, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Thank you for taking a moment to share your experience. I am pleased to hear you had an enjoyable stay with us along with our warm and caring service. We look forward to welcoming you back to our hotel in the not too distant future Kind regards David Harper General Manager

St. Augustine, Florida
Reviewed 6 days ago NEWvia mobile

Stayed here for 2 days in early March. Room was clean and comfortable. Staff was friendly and efficient. Good location for the Esplanade and town center. I'd recommend this hotel. Reception can get a bit chaotic when the tour busses arrive and depart.

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Helpful?
Thank Jack1247
doubletreecairns2017, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Thank you for choosing to stay with us and I am glad to hear that you would recommend this hotel to your friends and family. I hope we may welcome you back in the near future to deliver a 5 star review for you. Kind Regards DoubleTree by Hilton Cairns

Rochester, New York
Reviewed 6 days ago NEW

Close to many restaurants and a very short walk to the water front. Rooms were clean, bed good, and air conditioning worked fine. The included breakfast was excellent, with a wide variety of food and beverages.

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Helpful?
Thank JFHHMH
doubletreecairns2017, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Thank you for taking the time to complete a TripAdvisor review following your recent stay at DoubleTree by Hilton Cairns. It is important to receive feedback from our guests to ensure our standards are maintained, if not improved upon. Your feedback is valuable and greatly appreciated. I hope we may welcome you back to DoubleTree by Hilton Cairns in the...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Boasting uninterrupted views of the Coral Sea, and a stunning natural setting amidst landscaped tropical gardens, the oceanfront DoubleTree by Hilton Hotel Cairns is just a short walk from the city center, and Cairn's business, retail and entertainment districts. The hotel overlooks the picturesque Cairns Esplanade, and is just moments from Cairns Lagoon and Cairns Casino. Enjoy easy access to Cairns Convention Center and lots of attractions, including the World Heritage listed Daintree Tropical Rainforest and the Atherton Tablelands. The Great Barrier Reef departures terminal is 100m away, and Cairns International Airport is only 10 minutes' drive from our Cairns hotel. Our onsite tour desk will help you explore the wonders of this unique region. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Cairns

Address: 121-123 The Esplanade, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $151 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — DoubleTree by Hilton Hotel Cairns 4.5*
Number of rooms: 237
Reservation Options:
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Also Known As:
Holiday Inn Cairns Hotel Cairns
Cairns Holiday Inn
Hotel Style:
#6 Business Hotel in Cairns
#9 Luxury Hotel in Cairns
#9 Family Hotel in Cairns
#11 Romantic Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Cairns staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose the ocean view”
 of 5 bubbles joycec635, 22 Mar 2017 | Read review
“Request a room with balcony and ocean view”
 of 5 bubbles roberthR4591NF, 21 Mar 2017 | Read review
“always book mountain veiw”
 of 5 bubbles ghuett2016, 20 Mar 2017 | Read review
“Balcony is lovely”
 of 5 bubbles Bchgrl9, 18 Mar 2017 | Read review
“Ask for room with a view of ocean.”
 of 5 bubbles DCWSydney_Australia, 15 Mar 2017 | Read review
5 of 5