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Hilton Cairns

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#6 of 68 Hotels in Cairns
Certificate of Excellence
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Hilton Cairns
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2,018 Reviews from our TripAdvisor Community

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Showing 1,809: English reviews
Bowral, Australia
Reviewed 2 days ago NEW

We had stayed at the Cairns Hilton previously. I am happy to say the Hotel on this occasion was clean & well maintained compared to our earlier visits. Each staff member we encountered was friendly, polite & very helpful. The location is ideal to the city for all it has to offer. A convenient drive to Palm Cove & Port...

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Helpful?
Thank David M
Reviewed 2 days ago NEW

The hotel is centrally located.Lovely walk in the evening on the Esplanade. Lagoon is good to relax.you can have a barbecue on the Esplanade.Woolworth close by to buy sausages.Can book your travel (lady very helpful), in the foyer beside the receptionist.McDonalds for breakfast or eat at the hotel. Staff very welcoming and helpful.

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Helpful?
Thank Paul G
Cairns, Australia
Reviewed 4 days ago NEWvia mobile

Stayed here for 2 nights 15th January in a very dirty standard room at the back of the hotel - I am a Hilton HHonors gold member but had booked through my travel company American Express Australia and was told that I would not be entitled to any of my regular benefits including upgrade to a better room or breakfast...

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Helpful?
Thank Steven E
Fort Lauderdale, Florida
Reviewed 6 days ago NEW

The feel man are terrific and very welcoming, the room service lets the rest of the hotel down. Hot meals were served cold including the french fries. the location is great the pool is great and the gym adequate. They should look at any Hilton in the Us and have some water available in the huge lobby area and a...

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Helpful?
Thank amoskeato45
GM_HI_Cairns, General Manager at Hilton Cairns, responded to this review

Dear amoskeato45, Thank you for sharing your feedback based on your recent stay at Hilton Cairns. It is great to hear that you enjoyed your stay and found our staff to be so welcoming and helpful. We appreciate your constructive comments. I do apologise that you weren't aware, however we do offer guests complimentary water which can be located in...

Melbourne, Australia
Reviewed 1 week ago

Overall the service was great and highly recommended. We had breakfast daily at Simply Italian at the Hilton. Every morning we met Crystal with a smile on her face and always very happy to help with every request. Amazing work Crystal 😊

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Helpful?
Thank Mtek1
GM_HI_Cairns, General Manager at Hilton Cairns, responded to this review

Dear Mtek1 Thank you for your comments after your recent stay with us at Hilton Cairns. We strive every day to deliver the best possible experiences for all of our guests, so it is really pleasing to receive this feedback about one of our team members. Please be assured I will let Crystal know your comments and we are glad...

Reviewed 1 week ago

The staff there are all friendly and helpful. The location is great and it is in walking distance to everywhere. The breakfast buffet is excellent. Loved the swimming pool. However, some of the facilities in the room seriouly need upgrade. The hair dryer, for example, is dirty and very-much worn - although I am sure it is safe to use,...

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Helpful?
Thank sjxue
GM_HI_Cairns, General Manager at Hilton Cairns, responded to this review

Dear sjxue Thank you for your feedback after your stay at Hilton Cairns. It is great to hear your comments on the hotel and the high levels of service from all the team. We are always looking at ways to improve our facilities and take on-board all suggestions and feedback from our guests.... therefore I will raise the issue of...

Toronto
Reviewed 1 week ago via mobile

While staff in the restaurant are extremely friendly, helpful and competent the same can not be said of the bar and reception staff. Very hard to get service from the bar - it's some sort of new self serve?! Payment of an additional 1.5% for use of a credit card is a greedy, annoying tax. Who doesn't pay with a...

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Helpful?
Thank Jan K
GM_HI_Cairns, General Manager at Hilton Cairns, responded to this review

Dear Jan K Good morning and thank you for your feedback in relation to your recent stay at Hilton Cairns. It is never good to learn we have fallen short of the high standards we aim to deliver to every guest, and your stay was less than perfect. We take all comments on service very seriously and please be assured...

Portland, Oregon
Reviewed 1 week ago via mobile

Staying here for 5 nights while touring the Great Barrier Reef, rain forests, etc. The Hilton location can't be beat since it's adjacent to the boardwalk, numerous waterfront restaurants and the marina. Staff here is very nice and accommodating. However, to say the resort is "gently worn" would be an understatement, particularly the rooms. While the beds are fairly comfortable...

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Helpful?
Thank PDXBayouBoy
GM_HI_Cairns, General Manager at Hilton Cairns, responded to this review

Dear PDXBayouBoy Thank you for your recent comments further to your stay here at Hilton Cairns. We have recently upgraded our internet speed and we are constantly looking at all areas of the hotel to make improvements, and I will be sure to pass these details to our Engineering Team. As a HHonors member we appreciate your loyalty and take...

Washington DC, District of Columbia
Reviewed 1 week ago

I just completed a three night stay at the Hilton and had a pleasant experience. The staff were courteous and helpful from check-in to check-out. As a Hilton HHonors member, I was given a welcome glass of sparkling wine upon arrival which was a nice touch. The hotel is located a 5 minute walk from a number of boat/cruise tours...

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Helpful?
Thank MikeJet88
GM_HI_Cairns, General Manager at Hilton Cairns, responded to this review

Dear MikeJet88 Thank you for your recent comments with regards to your stay at Hilton Cairns. Our HHonors members are very important to us, so it is great to hear you found the location excellent and the staff approachable and helpful. I'll be sure to pass your positive comments on to the team. We really hope to welcome you back...

Boise, Idaho
Reviewed 1 week ago

This facility was lovely. I booked my stay through an all-inclusive package. It included a breakfast buffet which was superb. I traveled here alone as a foreign visitor, and the hotel staff kindly provided me information on directions and places to eat. The view from the executive floor was gorgeous. I could view the waterfront out my balcony, and down...

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Helpful?
Thank katherinecY3789EB
GM_HI_Cairns, General Manager at Hilton Cairns, responded to this review

Dear katherinecY3789EB Thank you for your feedback about your recent stay here at Hilton Cairns. It is great to know as a solo traveller you felt welcome and comfortable in the hotel, and were able to enjoy all the facilities and the view. We hope to welcome you back to Cairns again very soon! Scott Wilson General Manager scott.wilson@hilton.com

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of the city, the Hilton Cairns hotel is the perfect base for exploring the diverse wonders of this truly unique region, famous as the meeting place of two natural wonders, the Great Barrier Reef and World Heritage Rainforest. Our modern and inviting Cairns hotel rooms and suites are luxurious oases of comfort and convenience, offering pristine new bathrooms and spacious balconies with views of Trinity Inlet or Cairns Esplanade and the unique cityscape and blue-green mountain ranges beyond. Stay connected with the latest technology in the fully-equipped business centre. Enjoy relaxed, alfresco dining at the award-winning Mondo Café Bar and Grill on the waterfront, or discover authentic italian flavours at "Donninis "Simply Italian". Experience modern, tropical, paradise today! ... more   less 

Additional Information about Hilton Cairns

Address: 34 Esplanade, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $156 - $367 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Cairns 5*
Number of rooms: 262
Reservation Options:
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Also Known As:
Hilton Cairns Hotel Cairns
Hilton International Cairns
Cairns Hilton International
Hotel Style:
#3 Business Hotel in Cairns
#3 Spa Hotel in Cairns
#5 Luxury Hotel in Cairns
#6 Romantic Hotel in Cairns
#12 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Cairns staff and other travellers.
24 questions
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Questions? Get answers from Hilton Cairns staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You can upgrade to Lake view for a price-worth the view”
 of 5 bubbles N1409PQpaulg, 17 Jan 2017 | Read review
“tough to get”
 of 5 bubbles amoskeato45, 13 Jan 2017 | Read review
“Go see Crystal for breakfast at Simply Italian”
 of 5 bubbles Mtek1, 10 Jan 2017 | Read review
“Go for the executive suite if you can.”
 of 5 bubbles katherinecY3789EB, 7 Jan 2017 | Read review
“We liked the water-side view”
 of 5 bubbles Jspek, 5 Jan 2017 | Read review
5 of 5
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