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Il Palazzo Boutique Apartments Hotel

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Il Palazzo Boutique Apartments Hotel
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309 Reviews from our TripAdvisor Community

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Showing 269: English reviews
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Georgia
Reviewed 2 weeks ago via mobile

We stayed at IL Palazzo Boutique Hotel for a week in early March. The room was large and equipped with a full kitchen minus an oven. The washer and dryer in the unit were wonderful for cleaning the clothes from our prior 12 day cruise. The room had a balcony that faced the water, an eating area and ample living...

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Thank PepperJack14
Park Ridge, IL
Reviewed 2 weeks ago

We chose this based on the location--in town and a short walk to the boats to the great barrier reef. The hotel is lovely. The room was bright, clean, open and comfortable. The desk staff arranged my snorkeling trip to the reef, which was quite convenient. We spent lots of time at the pool--we needed some rest from all our...

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Thank Susan P
Reviewed 3 weeks ago via mobile

When we turned the air conditioning on, could smell the strong smell of mould. Made my friend and I feel unwell and congested. The place is run down and in desperate need of upgrading. Also, something they don't advise is the warning of sensitive smoke alarm that if triggered will have the fire brigade turn up and could cost you...

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Thank holly g
Ilpalazzo, Front Office Manager at Il Palazzo Boutique Apartments Hotel, responded to this review

Dear Claire, Thank you for taking the time to write a review, which we take very seriously. As you know, the unit you stayed in is not under our Management. We are somewhat surprised that you did not mention the air-conditioning problem as soon as you had checked in, rather than wait until you checked out three days later. Had...

Bli Bli, Australia
Reviewed 4 weeks ago via mobile

My family (my Dad is in a wheelchair) stayed here thankfully for just one night because we would have not been able to stay any longer. Not happy because we rang the Il Palazzo before we booked our night and we were told that the room was wheelchair friendly and asked the questions 1. Does the bathroom have handrails to...

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Helpful?
Thank Shazz19
Ilpalazzo, Front Office Manager at Il Palazzo Boutique Apartments Hotel, responded to this review

Dear Shazz, Thank you for taking the time to write a review and we are truly sorry that you were so disappointed with your stay at Il Palazzo. We apologise for any mis-information that you were given. This is the first time that we have had a complaint about our disabled facilities and we are very sorry to hear that...

Hitchin, United Kingdom
Reviewed 4 weeks ago

We wanted to stay in a smaller boutique style hotel so picked the Il Palazzo. It is in a great location, close to all amenities and is well kitted out for our stay. Although we had a great stay it must be stated that the hotel is very dated and could do with a spruce up in places. The lady...

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Thank keithdonald
Ilpalazzo, Front Office Manager at Il Palazzo Boutique Apartments Hotel, responded to this review

Many thanks Keith for taking the time to offer your feedback. We are delighted that you enjoyed our very central location and found our staff to be friendly and helpful. With regards to the decor, we are continually working to make improvements to the hotel. We have had the hotel exterior recently painted, are in the process of installing new...

Tweed Heads, Australia
Reviewed 18 February 2017

Spent three nights at Il Palazzo. Cannot fault the position. Right in the heart of Cairns. Close to shopping, lagoon and entertainment. The apartment was roomy, clean and had a very comfortable bed. The reception staff were friendly and helpful. Definitely would stay there again.

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Thank Pam P
Ilpalazzo, Front Office Manager at Il Palazzo Boutique Apartments Hotel, responded to this review

Many thanks Pam for your positive review on Trip Advisor. We are delighted that you enjoyed your stay with us here at Il Palazzo and we look forward to welcoming you back at another time in the future. Kind regards Caroline

New York City, New York
Reviewed 4 February 2017

Highly recommended if you ever find yourself in Cairns! It's in a great, central location, with the night market only a few doors down and the lagoon and reef ports minutes away. The room was spacious, consisting of a large living room, kitchen and even a washer and dryer. You also have access to the safe in the bedroom closet,...

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Thank Michele Q
Ilpalazzo, Front Office Manager at Il Palazzo Boutique Apartments Hotel, responded to this review

Good morning Michele, Thank you so much for the very positive review you gave us on TripAdvisor, which is really appreciated. We are very pleased that your trip to Cairns was so successful. We enjoyed meeting you and it is always a pleasure to be able to assist guests in the enjoyment of the region. We hope that you might...

New York City, New York
Reviewed 16 January 2017

Perfect location right in the heart of downtown Cairns, next to the night markets. 5 min walk to the Lagoon and all the shops and restaurants. Room was spacious, large living room, very well equipped kitchen. Balcony. Lovely, large bathroom with big tub and a washer & dryer. The staff were super nice and can help you book any tours...

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Thank LAYLA1779
Ilpalazzo, Front Office Manager at Il Palazzo Boutique Apartments Hotel, responded to this review

Many thanks Layla for your great feedback. We are happy to hear that you enjoyed your stay here with us at Il Palazzo and hope to see you back here again in the future. Kind regards Caroline Reservations & Front Desk

Melbourne, Australia
Reviewed 14 January 2017

Good sized apartment, bathroom has both washing machine and dryer - a bonus when on an extended holiday! Roof offered good views and pool looked good. Location is excellent - next door to night markets, close to woolworths - ideal as the apartment is well appointed and you could easily self cater here. short walk to esplanade. Frances was friendly...

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Thank DonnaMN
Ilpalazzo, Front Office Manager at Il Palazzo Boutique Apartments Hotel, responded to this review

Many thanks Donna for your great review. We are happy to hear that you enjoyed your stay here with us at Il Palazzo and hope to see you back here again in the future. Kind regards Caroline Reservations & Front Desk

Melbourne, Australia
Reviewed 10 January 2017

We travelled with another couple and were in Cairns for a week so we wanted a specific type of accommodation - self-contained; separate lounge room; walking distance to the Esplanade; close to many restaurants and cafes. We found it at Il Palazzo. Firstly speaking to Frances by phone and then meeting Kay and Donovan and Frances - they were all...

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Thank 123Wanda
Ilpalazzo, Front Office Manager at Il Palazzo Boutique Apartments Hotel, responded to this review

Thank you Wanda for such a great review, which is very much appreciated. It was a pleasure to meet you all and we are so pleased that you enjoyed your stay here. We do hope that you will return to Il Palazzo one day and we shall look forward to seeing you again. With kind regards, Frances Kelly Reservations

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Amenities

Highlights
  • Pool
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Il Palazzo is a stylish boutique hotel situated in the heart of Cairns. Its prime location means that guests are central to the bustling business district, Casino, Conference Centre, Reef Fleet Terminal, markets and shops. The exciting Esplanade with swimming Lagoon and boardwalk, a plethora of cosmopolitan restaurants and major international hotels are within easy walking distance.Il Palazzo is a modern boutique apartment hotel with stunning neoclassical European inspired architecture featuring cream and terracotta decor, impressive stone sculptures and classical fine wrought iron work throughout.There are 38 fully self-contained one bedroom apartments, each with air-conditioning, a fully equipped kitchen and laundry, a large shady balcony, mini bar, Austar TV, CD/DVD, telephone, in-room safe and daily servicing. We have recently undertaken a partial refurbishment with new carpets, bedcovers, flatscreen TVs and DVDs. Il Palazzo has one of the best locations in Cairns and features a beautiful Mediterranean style courtyard with a landscaped heated swimming pool. There is a roof top sundeck, BBQ area and gazebo. Business services are available as well as a tour desk, dry cleaning, FREE wireless internet and secure undercover parking.The staff take pride in offering guests a personal service and attention to detail is paramount.While visiting one of the most sought after destinations in the world -Cairns and the Great Barrier Reef - stay in a luxury apartment at Il Palazzo. ... more   less 

Additional Information about Il Palazzo Boutique Apartments Hotel

Address: 62 Abbott St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $164 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Il Palazzo Boutique Apartments Hotel 4*
Number of rooms: 38
Reservation Options:
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Also Known As:
Hotel Il Palazzo Boutique Apartment
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Questions & Answers

Here's what travellers have asked, with answers from Il Palazzo Boutique Apartments Hotel staff and other travellers.
2 questions
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Mid north coast

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Questions? Get answers from Il Palazzo Boutique Apartments Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms overlooking the pool also have a view of the harbour.”
 of 5 bubbles 687PamP, 18 Feb 2017 | Read review
“There is a lift and off street secure parking. We had rooms at the back overlooking the pool and found them to be quiet and comfortable.”
 of 5 bubbles 123Wanda, 10 Jan 2017 | Read review
“I enjoyed watching the people on Abbott Street. With the slider closed it was still quiet.”
 of 5 bubbles , 15 Nov 2016 | Read review
“If you want to watch the world go by ask for a room at the front”
 of 5 bubbles DandC-2013, 8 Nov 2016 | Read review
“Ask for Mountain or Pool/beach side view”
 of 5 bubbles stepheng998, 31 Oct 2016 | Read review
5 of 5