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Palm Royale Cairns

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Traveller (174)
Room & Suite (221)
Pool & Beach (101)
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Overview
  • Excellent13%
  • Very good43%
  • Average27%
  • Poor10%
  • Terrible7%
Travellers talk about
“shopping centre”(38 reviews)
“small shopping”(11 reviews)
“shuttle bus”(19 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Airport Transportation
4 Star Hotel
All hotel details
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Reviews (521)
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62
174
116
44
32
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All reviewsshopping centresmall shoppingshuttle bushire carbus servicelarge poolsized bedgreat poolbit datedpleasant staystayed nightsvisiting cairnspoolsaukettlewoolworthsesplanade
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151 - 155 of 428 reviews
Reviewed June 14, 2015 via mobile

Booked a tour the guide running late. apparently the nice dry paved entrance where the hotel courtesy bus picks up isn't where tours pickup. The tour guide couldn't find me and left. Reception staff couldn't care less where I was waiting stating that they pick...More

4  Thank lachtraveller
Response from damian l, General Manager at Palm Royale CairnsResponded September 21, 2015

Dear Guest, Thank you for your review, you feedback following your stay is appreciated. Your concern about the "tour guide" and tour pick ups have been discussed with our third party tour operators. My apology for the attitude of the Reception staff involved - this...More

Reviewed June 3, 2015 via mobile

We got an excellent deal on agoda for a poolside room. Upon arrival we received an upgrade which was lovely. The bed was 2 singles put together. Massive and still comfortable. The pool lagoon area was my favorite. Just beautiful! Resort was a tad old..could...More

1  Thank Cazzle T
Response from damian l, General Manager at Palm Royale CairnsResponded September 17, 2015

Dear Cazzle, Thank you very much for your review and I'm glad you enjoyed your stay at the Palm Royale Cairns. We do take pride of our resort gardens and the pool areas, and its nice to know that you were impressed with our lagoon...More

Reviewed May 30, 2015

Just a thoroughly disappointing experience. Most run down hotel I've seen in awhile. Just generally poor. Bad beds. We booked this hotel specifically as it included wifi. Turns out they print out 2 hour codes for you. Don't waste your time - they tell you...More

6  Thank Melanie T
Response from damian l, General Manager at Palm Royale CairnsResponded September 17, 2015

Dear Melanie, Thank you for your review, we appreciated both good and bad feedback. We will look at improving the WIFI connection, but unless the telecommunications infrastructure in Cairns is improved by the authorities concerned, we can only do so much. Your concern about the...More

Reviewed May 28, 2015 via mobile

The place was aging, staff were friendly. Close to shops , short drive from city centre. Room and pool area clean. Our only complaint were the beds. Very uncomfortable, very worn out. Sloped to one side, springs sticking out. The price was reasonable.More

1  Thank Susan R
Response from damian l, General Manager at Palm Royale CairnsResponded September 17, 2015

Dear Susan R, Thank you for your review, it is appreciated as it helps us improve on our standards. I will pass on your goods words about the "friendly staff " to the team. I have taken note of your comment about the bed, although...More

Reviewed May 27, 2015

Just got back today from the Palm royal after two weeks stay in room 1346 .I cannot wait to return.great views great room .great staff. GREAT FOOD. Also like to mention Iberham Mohammed in the main food area .made sure everything was ok everyday.More

1  Thank jetemiah l
Response from damian l, General Manager at Palm Royale CairnsResponded September 17, 2015

Dear Jetemiah, Thank you very much for your good review, we appreciate the time you spent in writing this feedback. I will definitely pass your good review to the team, it is feedback like this that motivates the staff to enjoy their work and do...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Shuttle Bus Service
Free Parking
Airport Transportation
Laundry Service
Self-Serve Laundry
Breakfast included
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Outdoor pool
Hot Tub
Details
Price range
US$57 - US$107 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Best Value Hotel in Cairns
#21 Luxury Hotel in Cairns
Room types
Non-Smoking Rooms, Kitchenette, Family Rooms, Accessible rooms
Details
Price range
US$57 - US$107 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Best Value Hotel in Cairns
#21 Luxury Hotel in Cairns
Room types
Non-Smoking Rooms, Kitchenette, Family Rooms, Accessible rooms
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Traveller (174)
Room & Suite (221)
Pool & Beach (101)
Dining (22)
Amenities (17)
Questions & Answers
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jay17161
October 25, 2016|
AnswerShow all 6 answers
Response from MiaCharlie | Reviewed this property |
The only food service they have there is a breakfast buffet. We're vegan and found lots of great options in town which is only a 15 min bus ride.
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Room Tips
"Get one on the side away from the highway- and avoid the 3rd block from reception which only has rooms over..."
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"Ask for a room overlooking the pools on Chester Court side of hotel"
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"View view on the pool"
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"Upstairs rooms have good view of the pool"
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