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Shangri-La Hotel, The Marina, Cairns

Traveller (1297)
Room & Suite (633)
Dining (92)
Hotel website
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Pierpoint Rd, Cairns, Queensland 4870 Australia See on map
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
5 Star accommodation
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Reviews (2,846)
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All reviews horizon club club room north restaurant horizon room one bedroom suite the great barrier reef tour desk an upgrade pool area is shopping centre fantastic location bit dated reef terminal buffet breakfast balcony canapes concierge
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1 - 5 of 2,541 reviews
Reviewed 4 days ago via mobile

Booked for 1 night with the potential for an extra nigh. Love the location (and cairns) but as far as Shangri-La’s go we were disappointed. It was run down and understaffed. Much needed renovation were underway. Which added to the noise at breakfast. Our room...More

Thank sarahtravelled3
Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, CairnsResponded yesterday

Dear sarahtravelled3, Thank you for taking the time to review our hotel. I apologise that we did not meet your expectation and your stay wasn’t as enjoyable we hoped it would be. We appreciate your comments and can only hope that you will consider returning...More

Reviewed 1 week ago via mobile

Very friendly staff who made initiatives to make our stay comfortable and enjoyable. Great location. Beautiful view (choose rooms facing the marina, they are worth it!). Would definitely stay at the Shangri-La againMore

Thank Trip112278
Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, CairnsResponded yesterday

Dear Trip112278, Thank you for taking the time to share your stay experience and your fantastic review. We are delighted to hear you thoroughly enjoyed your stay even more delighted to hear that the service from our team exceeded your expectation. We look forward to...More

Reviewed 2 weeks ago via mobile

Was booked into a harbour view room but were being renovated. Given newly refurnished room and compensated with free drinks with dinner. Room was excellant. Very comfortable and had a good nights sleep. Had breakfast at 8:00am but the hot breakfast was cold. Tip: order...More

1  Thank Peter S
Reviewed 2 weeks ago via mobile

Great location, and great facilities but I think it is greatly over priced. My wife and I stayed here for 3 nights, and we have defiantly stayed in much better rooms for a cheaper price. Unfortunately The bed and pillows were quite uncomfortable, and you...More

Thank Joel L
Reviewed 3 weeks ago

We had an OK stay at the Shangri-la in Cairns. It wasn't awesome, but it was OK. The gardens are great, I really enjoyed strolling around the gardens on the self guided tour. We didn't have a great room (overlooking the carpark) and the bedding...More

Thank Andrew M
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Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views.

Hotel Amenities
Hotel class
Contact Information
Hotel website
E-mail hotel
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
US$137 - US$271 (Based on Average Rates for a Standard Room)
Also Known As
shangri-la hotel, the marina, cairns hotel cairns
AustraliaQueenslandCairns RegionCairns
Traveller (1,297)
Room & Suite (633)
Dining (92)
Pool & Beach (88)
Amenities (13)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
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Questions & Answers
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October 16, 2018|
AnswerShow all 8 answers
Response from Rosemary V | Reviewed this property |
We hired a car at the airport. The sights around Cairns are quite spread and unless you want to do bus tours, you need transportation.
May 16, 2018|
AnswerShow all 3 answers
Response from Bogdan T | Reviewed this property |
All Horizon Rooms, meaning those facing, and with terrasses on, thé marina have already been refurbished and very tastefully so, I should add. They are comfortable, modern, elegant and with breathtaking views. We stayed... More
May 16, 2018|
AnswerShow all 4 answers
Response from Lyndy L | Reviewed this property |
I did not use a laundry there but guarantee there is an ability to get clothes laundered.
Room Tips
"Get a room facing the marina for free quiet entertainment."
Sep. 12, 2018
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"The Tower rooms are biggest and have the best views"
Aug. 26, 2018
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"Rooms to the south overlook the bars and restaurants of the esplanade, so they can be a bit louder at night."
Aug. 20, 2018
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"Choose club for the views."
Jul. 22, 2018
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