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Shangri-La Hotel, The Marina, Cairns

Traveller (1332)
Room & Suite (648)
Dining (93)
About
Location
Cleanliness
Service
Value
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views.
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Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Public Wifi
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Marina View
Luxury
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals
2,886Reviews
1,655Photos
43Q+A
100Room tips
Traveller rating
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  • 395
  • 144
  • 92
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Popular mentions
I love the way how their staff and everyone communicate. Good customer service, polite and professional all the time. we enjoyed the stay here with well managed room, bathroom and all the required needs were placed in right easy to find place.
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Our stay here was very enjoyable and relaxing. It was walking distance to the pier to catch our tour boat ride to the Great Barrier Reef. We also loved how we could walk to the Market, restaurants and stores.
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Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns
Responded 6 days ago
Dear Ccc1157, Thank you kindly for taking the time to review our hotel. I am pleased to hear you had an enjoyable and relaxing stay and we hope to welcome you back again sometime soon. Best Regards, Nic
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Recently renovated North Bar is now "The Backyard"... What dumb executive decided on this change...which took 6 mths to complete.. What was a very successful venue...its now a disaster...order at bar food and drinks...limited menu..not good food...we are on the Great Barrier
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Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns
Responded 6 days ago
Dear HMW73, Thank you for taking the time to share your feedback with us. Our new restaurant, “The Backyard” is still in the very early stages of operation so we certainly appreciate any feedback or ideas you may have. Whilst I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work extremely hard to deliver an exceptional guest experience, and it’s apparent in this case that we fell short. I do sincerely apologise for your experience and have noted your comments and concerns for discussion at our next hotel briefing. I am disappointed that we did not meet your expectation and your time in our new restaurant wasn’t as enjoyable as we hoped it would be. I really appreciate your comments and can only hope that you will consider returning again in the future where we can be given the opportunity to offer you the great experience that so many of our guests are already growing so fond of. Best Regards, Nic
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This is a disappointing stay. We have stayed in numerous Shangrila's around the world and this property has not hit the marks for quality and service. There is no warm welcome on arrival. Not much recognition given to loyal Golden Circle members. You have to proactively ask for
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Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns
Responded 1 week ago
Dear aero_dude, Thank you very much for taking the time to share your feedback. While I wish you had a much better experience, it is feedback like this that we learn from and use to improve. We work very hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I do sincerely apologise for your experience and have noted your comments and concerns for discussion at our next hotel briefing. I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of should you give us the opportunity to earn back your trust. Best Regards, Nic
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We stayed here for 14 nights in a lovely room over looking the marina. Our room was very clean and comfortable. The staff greeted us warmly throughout the day and could not have been more helpful. The Backyard Restaurant has limited choices and there are better options
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Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns
Responded 1 week ago
Dear garmisch1, Thank you kindly for your wonderful review. I am delighted to hear you had such a wonderful 2 week stay with us and received exceptional service from our staff - they work extremely hard to deliver a memorable guest experience. It is always such a pleasure to receive great feedback like yours and I appreciate you taking the time to share it with us. We look forward to welcoming you again on your next stay. Thanks again. Best Regards, Nic
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All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Photo provided by managementShangri-La Hotel, The Marina, Cairns
Deluxe View Room
Professional photo exclusively commissioned by TripAdvisorShangri-La Hotel, The Marina, Cairns
The Studio Suite at the Shangri-La Hotel, The Marina, Cairns
Professional photo exclusively commissioned by TripAdvisorShangri-La Hotel, The Marina, Cairns
The Horizon Club Suite at the Shangri-La Hotel, The Marina, Cairns
Professional photo exclusively commissioned by TripAdvisorShangri-La Hotel, The Marina, Cairns
The Double Queen Studio Suite at the Shangri-La Hotel, The Marina, Cairns
horizon club room
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123456130
We hired a car at the airport. The sights around Cairns are quite spread and unless you want to do bus tours, you need transportation.
1 vote
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All Horizon Rooms, meaning those facing, and with terrasses on, thé marina have already been refurbished and very tastefully so, I should add. They are comfortable, modern, elegant and with breathtaking views. We stayed three days and never heard any noise from the work they may have been doing on the side of the hotel away from the sea. Excellent hotel, excellent service, swimming pool and food.I would expect them to renovate the gym and the units around the pool. By very far the best hotel in Cairns.
3 votes
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I did not use a laundry there but guarantee there is an ability to get clothes laundered.
0 votes
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As we flew into Cairns we didn't have a car so I don't know although I believe there is a public car park nearby.
0 votes
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does this hotel have a toddler pool or depth in the main pool for a toddler?
Yes they have options for children’s but as with most pools supervision is required
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1234569
"The rooms with a view of the Marina give plenty of interest to view while sitting on the balcony."
"Horizon Club comes with perks."
"Choose a room with the Marina view, or a corner suite."
"Get a room facing the marina for free quiet entertainment."
"The Tower rooms are biggest and have the best views"
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PRICE RANGE
US$141 - US$250 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri-la hotel, the marina, cairns hotel cairns
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
255
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