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Shangri-La Hotel, The Marina, Cairns

2,696 reviews
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Traveller (1209)
Room & Suite (533)
Dining (88)
Overview
  • Excellent47%
  • Very good33%
  • Average13%
  • Poor4%
  • Terrible3%
Travellers talk about
“horizon club”(282 reviews)
“club room”(60 reviews)
“north restaurant”(29 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
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Offers from Shangri-La Hotel, The Marina, Cairns
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Rooms
Jan 28Jan 29
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,696)Write a Review
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1,085
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333
120
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1,085
799
333
120
74
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All reviewshorizon clubclub roomnorth restaurantone bedroom suiteduty managerthe great barrier reefpool bartour deskan upgradereef terminalshopping centrefantastic locationbit datedbuffet breakfastcanapesbalconyconcierge
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1 - 5 of 2,411 reviews
Reviewed 2 days ago via mobile

We booked a suite at this hotel with Horizon Club access. We were on the 3rd floor at the north end of the hotel overlooking the marina. That is such a fantastic view...rainforest to the horizon with a marina and the ocean in the foreground..with...More

Thank gcc79
Reviewed 2 days ago

Beautiful room with a view of the marina & espanade. I loved our room and the beds were very comfortable.high standard with shower and bathtub for a nice romantic evening. The staff was very friendly and tried everything to accommodate every wish. would love to...More

Thank Annette86_12
Reviewed 3 days ago via mobile

My husband and I stayed for 2 nights. From the moment we walked in we were treated with respect, courtesy and a friendly smile. We were offered an upgrade and stayed in a one bedroom suite with the most amazing views of the marina that...More

Thank tracey61_60
Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, CairnsResponded 2 days ago

Dear tracey61_60, Thank you very much for your fantastic review. I am delighted to hear you thoroughly enjoyed your stay and received the exceptional customer service our team work so hard to achieve. It's great to hear you enjoyed your 1 bedroom suite and the...More

Reviewed 3 days ago

Have stayed here before and loved our room overlooking the marina. We had a similar room this time and the added positive was how welcoming the hotel and the staff were. This became more obvious when we went to Brisbane after visiting Cairns and felt...More

Thank petitmonde
Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, CairnsResponded 2 days ago

Dear petitmonde, I am extremely delighted to be on the receiving end of such great feedback and glad to hear of your Shangri-La experience. Our team work together very hard to achieve these results and feedback like yours is most encouraging, and a terrific endorsement...More

Reviewed 3 days ago

This hotel i don't think has been re decorated since the 1980,s the rooms were small and poor and should be flattened immediately. This is by far the worst Shangri La I have ever stayed and would not recommend it to anyone. I

Thank ianjrose1
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$142 - US$319 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Cairns
#7 Luxury Hotel in Cairns
#8 Romantic Hotel in Cairns
#11 Family Hotel in Cairns
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$142 - US$319 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Cairns
#7 Luxury Hotel in Cairns
#8 Romantic Hotel in Cairns
#11 Family Hotel in Cairns
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1209)
Room & Suite (533)
Dining (88)
Pool & Beach (82)
Hotel & Grounds (703)
Bathroom (81)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
Ask a question
jphillsaw
22 December 2017|
AnswerShow all 8 answers
Response from Rosie1552 | Reviewed this property |
As we flew into Cairns we didn't have a car so I don't know although I believe there is a public car park nearby.
0
Votes
Srl86
4 November 2017|
AnswerShow all 6 answers
Response from Travelgirl2171 | Reviewed this property |
Yes they have options for children’s but as with most pools supervision is required
0
Votes
ti0nne
23 October 2017|
AnswerShow all 4 answers
Response from Leisa R | Reviewed this property |
The Horizon club is located up stairs away from the public and other guests .its a beautiful room where you can have breakfast, read the paper and relax the staff are very attentive and the food is lovely.Then in the... More
1
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Room Tips
"Ask for a room facing the Marina"
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"If you don't want to walk miles to your room, ask for rooms near the elevator or the pool with the huge..."
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"one overlooking the marina is lovely with balcony."
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"Go for Horizon Club Marina view"
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