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Shangri-La Hotel, The Marina, Cairns

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#9 of 66 Hotels in Cairns
Certificate of Excellence
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Shangri-La Hotel, The Marina, Cairns
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2,343 Reviews from our TripAdvisor Community

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Showing 2,102: English reviews
Dubai, United Arab Emirates
Reviewed yesterday NEW

The hotel has great views and is located on the Marina. So for any trip that you need to do for Great Barrier Reef this is a great location. The staff is friendly. The first morning we woke up to a terrible noise coming from the pipes next to our room. They weren't able to fix the problem then. It...

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Helpful?
Thank AwanOmer
Newcastle, Australia
Reviewed 2 days ago NEW

We chose this hotel for our first visit to Cairns because of the views of the Marina and central location. The hotel did not disappoint on this aspect but unfortunately fell very flat on a lot of other aspects. This hotel is in need of a major renovation (apart from the reception/atrium area which has been renovated and looks great)...

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Helpful?
Thank Debbie N
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Debbie N, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I will most certainly be following up...

Newcastle, Australia
Reviewed 4 days ago NEW

We spent 4 nights here and the service was very good. The staff in the club room went well above what they needed to do and made you feel very welcome. We ate breakfast in the North Bar & kitchen every morning and the food was great. Will stay again next time I visit Cairns

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Helpful?
Thank EricTheRed16
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear EricTheRed16, Thank you for taking the time to share your recent experience with us here at Shangri-La. I am pleased to know you had a great stay and we hope to see you back again soon. Best Regards, Nic

New York City, New York
Reviewed 4 days ago NEW

My husband and I stayed here for a couple of nights on our honeymoon and it was great. Beautiful view, very clean, friendly and helpful staff, and they even had a surprise waiting for us in our room since it was our honeymoon. The grounds were great and it was short walk to a lot of places. Would definitely stay...

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Helpful?
Thank Kaisha D
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Kaisha D, Thank you for your wonderful review and I am pleased to know you had a most enjoyable stay here at Shangri-La as part of your Honeymoon. I hope we will have the opportunity to welcome you back when you are next visiting our beautiful region. Best Regards, Nic

Sydney, Australia
Reviewed 5 days ago NEWvia mobile

Stayed for business so I wasn't footing the bill. The hotel is nice. Quiet, pleasant outlook, helpful staff (who speak multiple languages) and a reasonable choice of restaurants under the hotel. Rooms not huge but having a balcony helps. Due to the building design there is likely to be a bit of walking to get to your room. Other than...

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Helpful?
Thank David_Susie
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear David_Susie, Thank you for your lovely review and I am delighted to read you enjoyed your stay with us. I hope we will have the opportunity to welcome you back when you are next visiting Cairns. Best Regards, Nic

Cairns
Reviewed 5 days ago NEWvia mobile

Brilliant in every way - they really know how to look after locals! Got a great deal including an upgrade and drink vouchers. Other Cairns hotels would do well to learn how to look after us locals, especially in off peak times. We will be back!

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Helpful?
Thank Paul E
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Paul E, Many thanks for your great review and I am pleased to read you enjoyed your stay with us. We love having local guests come to stay and look forward to welcoming you back again very soon when you feel the need for a quick escape! Best Regards, Nic

Lincoln, United Kingdom
Reviewed 1 week ago NEW

We recently spent four nights here and payed extra for the Horizon Club, which is worth it. Generous canapés and free drinks included. The best thing were the spacious rooms with the beautiful marina view. They were well furnished with luxurious toiletries. Pool area well kept. All staff were friendly. It is centrally located. Can't fault it at all.

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Helpful?
Thank 544karengreaves
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear 544karengreaves, Thank you for taking the time to share your experience with us here at Shangri-La. I am delighted to read you had an excellent stay and we look forward to welcoming you back again soon. Best Regards, Nic

Reviewed 1 week ago

First time at a Shangri-LA hotel and overall not impressed for an alleged 5 star property. Firstly, all the staff of this hotel are very lovely and looked after us very well. It is unquestionably the premier location for dining, meeting your dive/snorkel boats heading out to the Great Barrier Reef, heliport for your scenic flights and much more. However,...

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Helpful?
2Thank Lisa S
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Lisa S, Thank you for taking the time to share your feedback following your stay with us recently and I very much appreciate your recognition of the staff, particularly the Concierge team, for the service they provided. With regards to the pictures you took in the room, I will be following up with both our Housekeeping and Engineering Departments...

Hamilton, New Zealand
Reviewed 1 week ago via mobile

Right on water front and so close to town and markets and everything - pool was cool but good on hot days - rooms spacious and everything you need - great spot for conference - easy to get away for a break but still be right there too

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Helpful?
Thank sunnyhamiltonnz
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear sunnyhamiltonnz, Thank you for taking the time to share your comments following your stay at Shangri-La. I am delighted to read you enjoyed your stay and we hope to see you back sometime soon. Best Regards, Nic

Townsville, Australia
Reviewed 1 week ago

I stay here a lot and always feel like a family member returning home when I stay at the Shangri-La in Cairns. The staff know me by name and anticipate my needs. As a Diamong member there are lots of perks too.

Review collected in partnership with shangri-la.com
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Helpful?
Thank iaing59
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear iaing59, Thank you for your lovely review and I really appreciate you taking the time to share your experiences with us here at Shangri-La. We all enjoy having you stay with us when you are here in Cairns and we look forward to seeing you back again very soon. Best Regards, Nic

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 

Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $188 - $429 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Shangri-La Hotels and Resorts, Orbitz, Travelocity, Cheap Tickets, Priceline and Jetsetter so you can book your Shangri-La Hotel, The Marina, Cairns reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Hotel Style:
#4 Spa Hotel in Cairns
#5 Business Hotel in Cairns
#8 Romantic Hotel in Cairns
#8 Luxury Hotel in Cairns
#11 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, The Marina, Cairns staff and other travellers.
28 questions
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Questions? Get answers from Shangri-La Hotel, The Marina, Cairns staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for a bay view room”
 of 5 bubbles 646kaishad, 16 Feb 2017 | Read review
“Go for the horizon club.”
 of 5 bubbles 544karengreaves, 13 Feb 2017 | Read review
“evidently only half the hotel has been renovated, the other half not - Ask for the latest ;)”
  • my child can stain and paint better than this. Stains and paint all over the bathroom mirror #10
  • poor maintenance/rooms neglected. If I was corporate Shangri-LA, I would drop this venue urgentl
  • heavy mold in bathroom and not maintened properly
  • hotel is not looked after. Everything in very poor shape. But the staff is happy and they are ni
  • more paint or stain all over mirrors dripping down the mirror in multiple locations
 of 5 bubbles J649OQlisas, 12 Feb 2017 | Read review
“Get a room with a balcony overlooking the water.”
  • View from the balcony
 of 5 bubbles SandraLivingstone, 4 Feb 2017 | Read review
“pay for horizon club room expensive but worth it”
 of 5 bubbles martincE3642HW, 24 Jan 2017 | Read review
5 of 5