I love the way how their staff and everyone communicate. Good customer service, polite and professional all the time. we enjoyed the stay here with well managed room, bathroom and all the required needs were placed in right easy to find place.
Our stay here was very enjoyable and relaxing. It was walking distance to the pier to catch our tour boat ride to the Great Barrier Reef. We also loved how we could walk to the Market, restaurants and stores.
Recently renovated North Bar is now "The Backyard"... What dumb executive decided on this change...which took 6 mths to complete.. What was a very successful venue...its now a disaster...order at bar food and drinks...limited menu..not good food...we are on the Great Barrier…
This is a disappointing stay. We have stayed in numerous Shangrila's around the world and this property has not hit the marks for quality and service. There is no warm welcome on arrival. Not much recognition given to loyal Golden Circle members. You have to proactively ask for…
We stayed here for 14 nights in a lovely room over looking the marina. Our room was very clean and comfortable. The staff greeted us warmly throughout the day and could not have been more helpful. The Backyard Restaurant has limited choices and there are better options…
"The rooms with a view of the Marina give plenty of interest to view while sitting on the balcony."
"Horizon Club comes with perks."
"Choose a room with the Marina view, or a corner suite."
"Get a room facing the marina for free quiet entertainment."
"The Tower rooms are biggest and have the best views"