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Shangri-La Hotel, The Marina, Cairns

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Traveller (1263)
Room & Suite (629)
Dining (92)
Overview
  • Excellent47%
  • Very good33%
  • Average13%
  • Poor4%
  • Terrible3%
Travellers talk about
“horizon club”(291 reviews)
“club room”(63 reviews)
“north restaurant”(31 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
5 Star Hotel
All hotel details
Additional information
Offers from Shangri-La Hotel, The Marina, Cairns
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Offers from Shangri-La Hotel, The Marina, Cairns
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Hotel deals
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Rooms
Jul. 29Jul. 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,803)
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2,511 results
Traveller rating
1,127
829
350
127
78
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LanguageEnglish
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1,127
829
350
127
78
Show reviews that mention
All reviewshorizon clubclub roomnorth restauranthorizon roomone bedroom suitethe great barrier reeftour deskan upgradepool area isreef terminalbit datedshopping centrefantastic locationbuffet breakfastcanapesbalconyconcierge
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1 - 5 of 2,511 reviews
Reviewed today

We loved the service coming in at 5 am after a red-eye from Tokyo; the receptionist gave us a key to access the gym with showers, pool, and there was a particular waiting lounge for early arrivers with a business center, tv, and lounge chairs....More

Thank Sarah C
Reviewed 3 days ago via mobile

When I first stayed at Shangri-La hotels in Asia thirty years ago, they were among the best accommodations money could buy. Now, unfortunately, they have become a sad and lusterless brand. The Shanghai-La Marina in Cairns is no exception. It is well-located, near the terminal...More

Thank Laura S
Reviewed 3 days ago via mobile

Compared to other hotels in Cairns this is a very good property. We know and love Shangri-La hotels in Singapore and China and now know from personal experience that it’s not realistic to expect the same experience in either Sydney or Cairns. We stayed in...More

Thank Roger D
Reviewed 5 days ago via mobile

Hotel still undergoing renovation, so certain amount of building noise. Great location and our suite had a super view. Breakfast in the club lounge was good, and nice place for a pre dinner drink. Great location on the waterfront

Thank Colin G
Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, CairnsResponded 4 days ago

Hi Colin G, Thank you for the great review of our hotel! We are very pleased to hear you enjoyed your stay with us and look forward to seeing you again on your next stay. Best Regards, Nic

Reviewed 5 days ago

Rooms were pretty good, view was lovely. Restaurant downstairs was great (pricey but delicious) and location is fantastic - within walking distance of everything. Parking is a slight issue - there's a shopping centre car park across the road which is probably your best option...More

Thank Mindy P
Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, CairnsResponded 4 days ago

Dear Mindy P, Thank you for taking the time to share your stay experience. Customer feedback is very important to us and we have noted your comments for discussion. We are delighted to hear that overall, you enjoyed your stay with us and look forward...More

View more reviews
About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$157 - US$357 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Cairns
#8 Romantic Hotel in Cairns
#9 Luxury Hotel in Cairns
#11 Family Hotel in Cairns
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$157 - US$357 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Cairns
#8 Romantic Hotel in Cairns
#9 Luxury Hotel in Cairns
#11 Family Hotel in Cairns
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (1263)
Room & Suite (629)
Dining (92)
Pool & Beach (87)
Amenities (13)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
Ask a question
Blueenvy
May 16, 2018|
AnswerShow all 3 answers
Response from Bogdan T | Reviewed this property |
All Horizon Rooms, meaning those facing, and with terrasses on, thé marina have already been refurbished and very tastefully so, I should add. They are comfortable, modern, elegant and with breathtaking views. We stayed... More
0
Votes
Blueenvy
May 16, 2018|
AnswerShow all 4 answers
Response from Lyndy L | Reviewed this property |
I did not use a laundry there but guarantee there is an ability to get clothes laundered.
0
Votes
jphillsaw
December 22, 2017|
AnswerShow all 8 answers
Response from Rosie1552 | Reviewed this property |
As we flew into Cairns we didn't have a car so I don't know although I believe there is a public car park nearby.
0
Votes
Room Tips
"Perfect location"
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"Love the Marina & Esplanade views."
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"Request Marina view, but close to the pool."
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"Rooms over looking the Marina are great."
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