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Shangri-La The Marina, Cairns

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Pierpoint Rd, Cairns, Queensland 4870 Australia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1661)
Room & Suite (860)
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What is Travellers’ Choice?
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 20-10-08 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La The Marina, Cairns
Updated 20-10-08 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 68 hotels in Cairns
Location
Cleanliness
Service
Value
Travellers' Choice
Experience the warmth of our genuine Australian hospitality at the Shangri-La The Marina, Cairns. We are the ideal destination for a stop-and-flop holiday while also making a perfect base for exploring the delights of Tropical North Queensland. We sit on Cairns' famous Marlin Marina providing guests with both a direct gateway to the Great Barrier Reef as well as the many tours that venture north to the Daintree Rainforest. Take a refreshing dip in our private swimming pool, gaze across Marlin Marina to the mountains on the far side of Trinity Inlet or linger in our waterside restaurant The Backyard to savour the flavours of the Far North. The hotel boasts 255 contemporary rooms and suites – with all boasting a private balcony or terrace -- as well as three restaurants and bars, a gym, tour desk, secure undercover parking and free wifi. We also put the safety and security of guests first with our Shangri-La Cares promise a commitment to ensuring your wellbeing while in our care. Please note - our swimming pool will be closed for maintenance from August 23 to September 6, 2021, with alternate arrangements available.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids pool
Highchairs available
Car hire
Paid public parking on-site
Wifi
Pool / beach towels
Outdoor pool
Shallow end in pool
Fence around pool
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Poolside bar
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Telephone
VIP room facilities
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Park View
Languages Spoken
English, French, Arabic, Chinese and 11 more
Hotel links
Special Offer:Book Direct and Save
3240Reviews55Q+A100Room tips
Traveller rating
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Popular mentions
George wrote a review Yesterday
Townsville, Australia2 contributions
Excellent room and dinner we had rib eye steak and grilled prawns, good taste and perfectly cooked medium rare. Wide choices of breakfast. Staff was friendly mainly service and front desk.. we will be back
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Date of stay: October 2021Trip type: Travelled with family
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Pcirone wrote a review Oct. 20
Brisbane, Australia20 contributions1 helpful vote
We recently stayed at the Shangri-La in Cairns once before travelling to Fitzroy Island and once on the return from Fitzroy Island - on arrival we were greeted by Tom and also Graeme (who brought our bags to our room and showed us how to get there lol) Tom was wonderful and gave a us a late check out the following day - the room was fantastic except one of the twin beds had a piece of board under it - as I presumed the mattress had sunk - neither the less it was only one night - when we checked out I mentioned I would like the same room as I enjoyed the privacy away from the pool etc - but on return on the 14/10/21 we were given a room near the pool - it wasn't so bad really as there weren't a lot of people at the pool - this time however we had to ask for a late check out as it wasn't offered. When we got to the room I noticed the bathroom didn't have a holder on the hand rail to put soap and shampoo and conditioner on - again as it was only 1 night I felt it wasn't worth complaining - however for a company as large and world renowned as Shangri-La Hotels I would presume with it being a little bit quieter due to COVID this would be a good time to upgrade and refurbish such things - what do you think
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Date of stay: October 2021
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Response from SLMC Marketing, Other at Shangri-La The Marina, Cairns
Responded yesterday
Dear Pcirone, Thank you for your feedback. I am pleased that you enjoyed your stay. We really appreciate your comments regarding our staff and the exceptional service they provide, rest assured this will be passed on to them as I know they will certainly appreciate the recognition. We are always reviewing ways on how we can improve our guest experience and have taken your comments regarding the rooms on board. Again, thank you kindly for your review, and we look forward to welcoming you back again soon. Best Regards, Ross Miles-Cadman General Manager
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BrisbaneCath wrote a review Oct. 19
Brisbane20 contributions38 helpful votes
Recently had a two night stay. Staff were super friendly and very helpful. When we arrived a staff member took our bags to our room and gave us a run down of amenities etc. Rooms lovely and spacious. Would definitely stay again.
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Date of stay: October 2021Trip type: Travelled as a couple
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Response from SLMC Marketing, Other at Shangri-La The Marina, Cairns
Responded 2 days ago
Dear BrisbaneCath, Thank you kindly for your wonderful review. I am delighted to hear that our staff were friendly and helpful as they work extremely hard to deliver an exceptional guest experience. It is always such a pleasure to receive great feedback like yours and I appreciate you taking the time to share it with us. Thanks again. Best Regards, Ross Miles-Cadman General Manager
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geoffp475 wrote a review Oct. 18
Cairns, Australia312 contributions124 helpful votes
Whilst we are locals, we booked into the Shangri-La for our wedding anniversary & we selected an Executive Marina View Room in order to 'spoil us a bit' for our special occasion. On booking in, it was Fiona who checked us in (and whom we spoke with on the phone prior) and on 1st impression, she was lovely! In addition to this, Fiona upgraded us to a Suite and included a cold bottle of bubbly in the fridge for us ... simply incredible! Well the suite was outstanding .... a huge living area with chaise lounge, a massive bedroom with a large ensuite including separate toilet and wash basin. AND we had a gigantic 3 sided balcony with 240 degree views over the Marina, Trinity Inlet and Cairns Esplanade.... wow, what a bonus! Buffet breakfast was sensational with your choice of a cooked breakfast created by the artisan chefs, who served their magnificent fare to you with a big smile..... the whole breakfast experience was 1st class. As you can probably gather, we cannot rate this Hotel highly enough as every aspect was indeed top shelf!..... terrific staff (obviously trained to the highest possible standard), greatly appointed accommodation, magnificent pool area and brilliant food ... hence, all bases are covered!
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Date of stay: October 2021
Value
Location
Service
Room Tip: Pay extra for a Marina View
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1 Helpful vote
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Response from SLMC Marketing, Other at Shangri-La The Marina, Cairns
Responded 2 days ago
Dear geoffp475, Thank you kindly for your wonderful review. I am delighted to hear you received exceptional service from our staff as they work extremely hard to deliver a memorable guest experience. It is always such a pleasure to receive great feedback like yours and I appreciate you taking the time to share it with us. We look forward to welcoming you again on your next stay. Thanks again. Best Regards, Ross Miles-Cadman General Manager
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Naturesfae wrote a review Oct. 16
Cairns Region, Australia4 contributions2 helpful votes
First time visiting and I was impressed by the management of this hotel. Alvin and his team were friendly, helpful and polite. The gardens were fun to explore. The pool was fantastic with lots of room for kids and adults. Beds, pillows towels were good quality and clean. Everything in our room felt new and clean. The room service and pool bar was well priced and easy to use. We had a wonderful stay and would definitely recommend staying here as a couple or family.
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Date of stay: October 2021Trip type: Travelled with family
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Response from SLMC Marketing, Other at Shangri-La The Marina, Cairns
Responded 2 days ago
Dear Naturesfae, Thank you for taking the time to share your feedback. Thank you for your comments and recognizing our biggest asset - our staff, I will be sure to pass on your comments to them as I know they will appreciate the recognition. I am also delighted to hear that you found the location to be convenient for your time here in Cairns. We look forward to welcoming you back again soon. Best Regards, Ross Miles-Cadman General Manager
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PRICE RANGE
US$123 - US$191 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri-la hotel, the marina, cairns hotel cairns
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
255
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Frequently Asked Questions about Shangri-La The Marina, Cairns
Which popular attractions are close to Shangri-La The Marina, Cairns?
Nearby attractions include Esplanade Boardwalk (0.4 km), Cairns Esplanade Lagoon (0.3 km), and Michaelmas Cay (0.4 km).
What are some of the property amenities at Shangri-La The Marina, Cairns?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La The Marina, Cairns?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La The Marina, Cairns?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Shangri-La The Marina, Cairns?
Yes, a parking garage, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Shangri-La The Marina, Cairns?
Conveniently located restaurants include Tha Fish, Orient Express Sushi Train, and Piato.
Are there opportunities to exercise at Shangri-La The Marina, Cairns?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is Shangri-La The Marina, Cairns located near the city centre?
Yes, it is 0.8 km away from the centre of Cairns.
Are any cleaning services offered at Shangri-La The Marina, Cairns?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La The Marina, Cairns offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La The Marina, Cairns?
The staff speaks multiple languages, including English, French, German, Italian, Chinese, Portuguese, and Hindi.