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Shangri-La Hotel, The Marina, Cairns

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#9 of 68 Hotels in Cairns
Certificate of Excellence
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Shangri-La Hotel, The Marina, Cairns
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2,261 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La Hotel, The Marina, Cairns
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Showing 2,031: English reviews
Nadi, Fiji
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 1 week ago via mobile

This hotel has great food, the best location, and a great staff. I had to check with the front desk just to make sure they hadnt upgraded me. I booked an ocean view room and it was fantastic, with views of both the marina and the shoreside. I would never consider staying anywhere else. The bathroom was done in mahagany,... More 

Helpful?
Thank kavalange
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear kavalange, Thank you for your wonderful review and for sharing your recent experience with us here at Shangri-La with the Tripadvisor community. I am delighted to read you had an excellent stay and we look forward to welcoming you back again soon. Best Regards, Nic More 

cairns
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 week ago

Went for lunch today lack lustre greeting or no greeting at all. Order taken drinks came customers came and went , food delivered to people a man at table next to ours unable to get waitresses attention to get spoon to eat his broth. Wrong lunch delivered to another table. Our lunch still did not come eventually decided to leave... More 

Helpful?
1 Thank caseyp
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear caseyp, Thank you for taking the time to reach out on Tripadvisor regarding your recent visit to our restaurant. Obviously it is very disappointing to read about your experience as the team have been working very hard and we have been receiving many positive comments on both the food and service in the restaurant. I have shared your comments... More 

Manchester, England
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

We are staying at this lovely hotel with attentive staff-just one problem -the pool area. Limited amount of sun beds of which are immoveable. Considering the fierce sun there is little shade, few umbrellas again immoveable. Cushions that look like a mouse has eaten them. Not what you expect from a 5 star hotel. This area needs serious attention.

Helpful?
1 Thank granny540
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear granny540, Thank you for taking the time to share your feedback. While I wish you had a better experience, we will take your comments on board and look at how we can improve the pool experience for our guests. We are aware that the pool cushions are in need of replacing and new cushions are currently being custom made... More 

Minneapolis, Minnesota
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

We immediately felt taken care of upon entering the hotel. The bellman was friendly, made sure we knew everything about our room, including which way was east so we could choose to close the curtains to not be awakened by the sun. The location was perfect, on the water, on the boardwalk, and s near the esplanade with many shopping... More 

Review collected in partnership with shangri-la.com

Helpful?
Thank MNWanderer1962
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear MNWanderer1962, Thank you for your great review! I am delighted to read you had a fantastic stay and we look forward to welcoming you back again when you are next in Cairns. Best Regards, Nic More 

1 review
Reviewed 1 week ago via mobile

Excellent hotel, best position in Cairns city tourist precinct. Slightly dated but the room was immaculately clean, every thing worked. Pleasant outdoor balcony area. The staff were fabulous, couldn't do enough for us.

Helpful?
Thank Wayne P
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Wayne P, Thank you for your great little review regarding your recent stay with us. I am particularly pleased to read your comments on the staff and your kind words are a reflection of their commitment and dedication to customer service and guest satisfaction. We look forward to welcoming you back to Shangri-La soon... Best Regards, Nic More 

Hamburg
Level Contributor
56 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 1 week ago

I was staying with my family one night at the Shangri-La in Cairns on a layover. The hotel is centrally located in the center of Cairns and right next to the marina, so lots of shops and restaurants within walking distance. Our room was facing the marina, was newly renovated and spotless. It was large enough, though for a longer... More 

Helpful?
Thank sodasan
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear sodasan, Thank you for taking the time to share your feedback. While I wish you'd had a better experience, I am pleased to know that overall your stay was enjoyable. I hope we may have the opportunity to welcome you back should you be visiting Cairns again. Best Regards, Nic More 

Bacchus Marsh, Australia
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago

Comfort and service are what you will find here. Rooms are spacious and clean, beds comfortable. Ocean view rooms are a little more expensive than city views. The hotel is showing its age, a little run down and in need of a refit and refurb, but the staff are unfailingly polite, friendly and very helpful. The location is fine, right... More 

Helpful?
Thank Maggie S
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Maggie S, I am so pleased to read your lovely review and to know that you had an enjoyable stay with us here at Shangri-La. Thank you in particular for your comments on the staff and the service they provided. We all look forward to welcoming you back to our slice of paradise when you next find yourself in... More 

Hobart, Australia
Level Contributor
4 reviews
3 hotel reviews
Reviewed 1 week ago

Great hotel, except that there was a cockroach in the room. Rang the operator and I was told that the Manager will come to our room shortly. Instead, she only rang and apologised over the phone and advised she will be sending someone to get rid of the cockroach.

Helpful?
Thank heley0424
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear heley0424, Thank you for taking the time to share your feedback following your recent stay at Shangri-La. Unfortunately given the nature of our environment and surroundings, the occasional insect in a room is something we are continually monitoring. That being said, the way the incident was handled was not to our agreed standards. I will be following your comments... More 

Innisfail, Australia
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 week ago

We have been to this hotel a couple of times, always just for a night away as we don't live far. Last time we went it was a real "last minute job," I rang my wife at work Saturday morning, and said "do you fancy a night in Cairns?" Spend a couple of hours round the pool, get a shower,... More 

Helpful?
Thank Muncher608
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Muncher608, Thank you for taking the time to share your feedback following your most recent stay with us. I am disappointed to read that we did not live up to your previous stays and hope that we will have the opportunity to again delight when you are next looking to escape for a night or two. Best Regards, Nic More 

Newcastle Upon Tyne
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 2 weeks ago via mobile

We got a very warm welcome by lovely friendly staff. The concierge was particularly efficient and helpful. We were fortunate enough to be upgraded to a club room which had stunning views of the marina via a large balcony with very comfortable seating. The room was reasonably spacious with a beautiful bathroom which was separated from the bedroom by a... More 

Helpful?
Thank PGWilcock
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear PGWilcock, I appreciate you taking the time to share your experiences following your stay here at SHangir-La. Delighted to read you had a lovely stay and we hope to welcome you back again soon. Best Regards, Nic More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 

Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $178 - $457 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Booking.com, Shangri-La Hotels and Resorts, HotelTravel.com, Cancelon, Priceline, Agoda, Travelocity, Cheap Tickets, Odigeo and Jetsetter so you can book your Shangri-La Hotel, The Marina, Cairns reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Hotel Style:
#4 Spa Hotel in Cairns
#5 Business Hotel in Cairns
#8 Romantic Hotel in Cairns
#8 Luxury Hotel in Cairns
#11 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, The Marina, Cairns staff and other travellers.
24 questions
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Questions? Get answers from Shangri-La Hotel, The Marina, Cairns staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Marina view rooms are closer to elevator.”
 of 5 bubbles wkiser44, 4 Dec 2016 | Read review
“The quieter rooms face the garden”
 of 5 bubbles 840WilliamT, 4 Dec 2016 | Read review
“Request a room with a Marina view balcony”
 of 5 bubbles Etam_flys, 1 Dec 2016 | Read review
“Ask for higher floors and to be on the marina side”
  • Room of balcony from our room
  • View of the marina from our room
 of 5 bubbles Brix510, 29 Nov 2016 | Read review
“Ocean View rooms have a lovely aspect (north facing) but be aware there is a very long corridor to get to them from reception.”
 of 5 bubbles 932maggies, 22 Nov 2016 | Read review
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