We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shangri-La Hotel, The Marina, Cairns

0.8 km from Cairns centre
  • Free Wifi
  • Pool
  • Restaurant
Save
Enter dates to see best deals
Check In Check Out
1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
More options
View Deals
We check up to 200+ sites for the lowest hotel prices
1 room 2 adults 0 children
View Deals
Close 
Pierpoint Rd, Cairns, Queensland 4870, Australia
Special Offer
Indulgence Package
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,344 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Shangri-La Hotel, The Marina, Cairns
See the most recent reviews
Showing 2,103: English reviews
Melbourne, Australia
Reviewed 16 January 2015

There was an issue with the cleanliness of our bed sheets upon arrival. After contacting the front desk, the hotel staff changed the sheets for us and gave us a bottle of champagne as an apology. We stayed on New Year's Eve and was able to walk to the fireworks display at the esplanade within 5 minutes. This was the...

 Report
Helpful?
1Thank Algystay
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Algystay, Thank you for your review from your recent stay at the Shangri-la. I am sorry there was an issue with your bed linen on check in - but very happy to see the staff were able to rectify the problem quickly and smoothly. I hope you enjoyed the fireworks on the esplanade. Best Regards Nic ODonnell - General...

SF, CA
Reviewed 15 January 2015

We had a wonderful stay at the Shangri-La in Cairns. This hotel has the perfect location. Not only is it steps away from the Marina, where we boarded our boat tour to the Outer Reef, it is a 2-minute walk to the Esplanade Lagoon and a 5-minute walk the Esplanade where you can find excellent restaurants with patio seating, gelato...

 Report
Helpful?
1Thank Girlstar128
Cairns, Australia
Reviewed 14 January 2015

Our Lonely planet guide rates this as a 5 star hotel. On a positive note, the view from a harbor side room overlooks the lovely marina and surrounding mountains. OUr tour group booked us in a "bay" view which is next to the heliport which is fairly active. If your not in your room all day probably not an issue....

 Report
Helpful?
1Thank aussiehopping
brisbane
Reviewed 14 January 2015 via mobile

When we arrived, we went in for check in,it was so fast,about five mins,our room was on the mezzanine floor,our room number was 15 just up the ramp from the horizon club,the breakfast in the club was very good indeed, the Danish pastries were to die for,so bloody gorgeous, then at night time the drinks and canapés were good,could of...

 Report
Helpful?
2Thank Anthony A
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear woody71Brisbane, Thank you for positive review of your stay on the Horizon Club floor recently. I will certainly pass on your comments to Hannah in the Horizon Lounge - she will be thrilled to hear your comments. Thanks again and best regards Nic ODonnell - General Manager

Melbourne, Australia
Reviewed 12 January 2015

Absolutely gorgeous hotel, well situated in the heart of the marina and only a short stroll to the esplanade and lagoon. We absolutely loved the hotel pool, and the staff were top notch. Would love to come back for a longer stay some day.

 Report
Helpful?
3Thank Dinamitah
Scotland
Reviewed 11 January 2015

Good location overlooking the marina, and close to bars, restaurants, and shops. Our room had a small balcony. There is a charge for car parking, but it's fairly reasonable - best option is the valet parking.

 Report
Helpful?
2Thank gloc
Galway
Reviewed 10 January 2015 via mobile

Flew in from HK very early in the morning. Early Arrivals lounge provided showers and tea and toast. Great location and lovely pool. However, design is poor in terms of distance from reception to rooms. Staff not as flexible as the other Shangri-La's. Breakfast was excellent here.

 Report
Helpful?
1Thank Jonathan_54
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Jonathon G, Thank you for posting your review on TA. Are you able to email me your feedback on your comments about the staff flexibility, would be appreciated, as I can then act on your comments. My email is nic.odonnell@shangri-la.com Best Regards Nic ODonnell - General Manager

Reviewed 10 January 2015 via mobile

The view of the marina was perfect. Sitting on the balcony in the early morning or late eveing was very peaceful and I enjoyed the views. The hotel is in a great location for restaurants, shopping, green island visit boats, and swimming area. The room was very spacious and the customer service was great. Hotel staff is very friendly and...

 Report
Helpful?
2Thank yogeshp834
Medina
Reviewed 7 January 2015

We enjoyed our stay at the Shangri-la. The pool is very nice and our family enjoyed it. We had a marina view which was very nice ( small balcony). We found the staff to be very friendly and accomodating. The concierge seemed to be the only weak spot. He recommended a restaurant but, didn't suggest reservations . We soon found...

 Report
Helpful?
1Thank LaurenB2010
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear LaurenB2010, Thank you for taking the time to review your stay with the Shangri-La Hotel Cairns. My sincere apologies for the lack of service from the concierge involved - this is not the usual standard we expect from staff members at the hotel. I have asked that the Front Office Manager act on this matter immediately. Thank you for...

Reviewed 6 January 2015

We stayed a night here after moving from another hotel that was too noisy to sleep in. A very pleasant experience, the staff were all pleasant and happy to help with any request. The hotel is a pleasant stroll through a park with swimming lagoon to the city center where there is plenty of shopping and bars and restaurants. The...

 Report
Helpful?
1Thank QldJohn

1,278 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (988)
Viewed
Bathroom (68)
Viewed
Pool/Beach Area (42)
Viewed
Hotel & Grounds (141)
Viewed
View from Room (116)
Viewed
Room/Suite (215)
Viewed
Dining (40)
Viewed
Family/Play Areas (1)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (364)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (267)
Viewed
Amenities (13)
Viewed
Double Queen Studio Suite (41)
Viewed
Horizon Club Suite (58)
Viewed
Pool (31)
Viewed
Dining (30)
Viewed
Studio Suite (43)
Viewed
The Hotel (51)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (23)
Viewed
Hotel & Grounds (4)
Viewed
Room/Suite (7)
Viewed
View from Room (2)
Viewed
Dining (4)
Viewed
Pool/Beach Area (2)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (3)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cairns hotels
0.4 km away
Pullman Reef Hotel Casino
0.3 km away
Hilton Cairns
Hilton Cairns
#5 of 66 in Cairns
2,054 reviews
0.5 km away
Pullman Cairns International
Show Prices
Show Prices
Show Prices
0.8 km away
DoubleTree by Hilton Hotel Cairns
0.7 km away
Novotel Cairns Oasis Resort
6.5 km away
Cairns Coconut Holiday Resort
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 

Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $188 - $429 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Booking.com, Expedia, Orbitz, Cheap Tickets, Priceline, Travelocity and Jetsetter so you can book your Shangri-La Hotel, The Marina, Cairns reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Hotel Style:
#4 Spa Hotel in Cairns
#5 Business Hotel in Cairns
#8 Romantic Hotel in Cairns
#8 Luxury Hotel in Cairns
#11 Family Hotel in Cairns
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, The Marina, Cairns staff and other travellers.
28 questions
Ask a question

See all questions (28)

Questions? Get answers from Shangri-La Hotel, The Marina, Cairns staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for a bay view room”
 of 5 bubbles 646kaishad, 16 Feb 2017 | Read review
“Go for the horizon club.”
 of 5 bubbles 544karengreaves, 13 Feb 2017 | Read review
“evidently only half the hotel has been renovated, the other half not - Ask for the latest ;)”
  • my child can stain and paint better than this. Stains and paint all over the bathroom mirror #10
  • poor maintenance/rooms neglected. If I was corporate Shangri-LA, I would drop this venue urgentl
  • heavy mold in bathroom and not maintened properly
  • hotel is not looked after. Everything in very poor shape. But the staff is happy and they are ni
  • more paint or stain all over mirrors dripping down the mirror in multiple locations
 of 5 bubbles J649OQlisas, 12 Feb 2017 | Read review
“Get a room with a balcony overlooking the water.”
  • View from the balcony
 of 5 bubbles SandraLivingstone, 4 Feb 2017 | Read review
“pay for horizon club room expensive but worth it”
 of 5 bubbles martincE3642HW, 24 Jan 2017 | Read review
5 of 5