We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shangri-La Hotel, The Marina, Cairns

Save
Traveller (1237)
Room & Suite (621)
Dining (92)
Nearby Hotels
See allSee all
Overview
  • Excellent47%
  • Very good33%
  • Average13%
  • Poor4%
  • Terrible3%
Travellers talk about
“horizon club”(287 reviews)
“club room”(60 reviews)
“north restaurant”(30 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
5 Star Hotel
All hotel details
Offers from Shangri-La Hotel, The Marina, Cairns
Special Offer: Book Direct and Save
Hotel deals
Offers from Shangri-La Hotel, The Marina, Cairns
Special Offer: Book Direct and Save
Hotel deals
Nearby Hotels
See allSee all
{"containerAttributes":null,"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Reviews (2,756)
There are newer reviews for Shangri-La Hotel, The Marina, Cairns
See the most recent reviews
Filter reviews
2,467 results
Traveller rating
1,110
813
343
125
76
Traveller type
Time of year
LanguageEnglish
More languages
1,110
813
343
125
76
Show reviews that mention
All reviewshorizon clubclub roomnorth restauranthorizon roomone bedroom suitethe great barrier reefpool bartour deskan upgradereef terminalshopping centrebit datedfantastic locationbuffet breakfastcanapesbalconyconcierge
FilterEnglish
Updating list...
851 - 855 of 2,467 reviews
Reviewed 18 November 2015 via mobile

We booked thru bookings.com including buffet breakfasts for 4 days. Our room had a beautiful view of the esplanade towards the lagoon and helicopter launch pad. For some this would be too loud but the kids loved the constant activity. The glass sliding doors cut...More

1  Thank MonicaAdelaide
Reviewed 17 November 2015

I have stayed here several times for business, well located and quite nice but every time they manage to stuff up my booking. Noise from the bars in the complex can be annoying if you are on the north side of the hotel (especially if...More

Thank Pottsy27
Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, CairnsResponded 1 December 2015

Dear Pottsy27, Thank you for sharing your comments following your stay with us recently. I am concerned to hear that there have been issues with your bookings and would like the opportunity to discuss with you further so we can resolve any future problems. Please...More

Reviewed 16 November 2015 via mobile

We stayed here 1 night, but enjoyed every moment, they were friendly & helpful at reception, & the view from the room was overlooking the harbour along with a helicopter landing pad., I wish we had more days.. Close 2 the casino & if you...More

Thank Saint_girl10
Reviewed 16 November 2015

Stayed at Shangri-La, Cairns, for one night whilst we were exploring far north Queensland. I thought the staff were fantastic, very helpful and friendly. The breakfast views were amazing and the rooms were impeccable. Would definitely stay here again.

Thank Julz C
Reviewed 13 November 2015

We stayed in the " Horizons" section and would recommend it . Rooms are very spacious and spotless . The complimentary facilities - lounge .separate restaurant -are welcoming .The hotel is right on the marina which has a great range of waterfront eating places and...More

Thank BARRY H
View more reviews
Nearby Hotels
See allSee all
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$149 - US$306 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Cairns
#8 Romantic Hotel in Cairns
#9 Luxury Hotel in Cairns
#11 Family Hotel in Cairns
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$149 - US$306 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Cairns
#8 Romantic Hotel in Cairns
#9 Luxury Hotel in Cairns
#11 Family Hotel in Cairns
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (1237)
Room & Suite (621)
Dining (92)
Pool & Beach (85)
Amenities (13)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
Ask a question
jphillsaw
22 December 2017|
AnswerShow all 8 answers
Response from Rosie1552 | Reviewed this property |
As we flew into Cairns we didn't have a car so I don't know although I believe there is a public car park nearby.
0
Votes
Srl86
4 November 2017|
AnswerShow all 6 answers
Response from Travelgirl2171 | Reviewed this property |
Yes they have options for children’s but as with most pools supervision is required
0
Votes
ti0nne
23 October 2017|
AnswerShow all 4 answers
Response from Leisa R | Reviewed this property |
The Horizon club is located up stairs away from the public and other guests .its a beautiful room where you can have breakfast, read the paper and relax the staff are very attentive and the food is lovely.Then in the... More
1
Vote
Room Tips
"They renovating at the moment so I would not stay on the Horizon club floor."
Read review
"don't bother"
Read review
"Get the corner room on the 2nd floor or above."
Read review
"Marina View room with Club access is the best option"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing