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Shangri-La Hotel, The Marina, Cairns

TravelocityUS$149*
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#9 of 64 Hotels in Cairns
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$149*
US$150*
US$149*
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Shangri-La Hotel, The Marina, Cairns
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2,453 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La Hotel, The Marina, Cairns
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Showing 2,196: English reviews
Los Angeles, California
Reviewed 16 March 2015

Not much better than a Holiday Inn. Hot water in shower was not reliable. Towels were no better than high school gym class. Room was dated and tired. Bedding was average. Lobby furniture was torn and tattered. Breakfast was like an Embassy Suites buffet.

Review collected in partnership with shangri-la.com
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3Thank LBTraveller2015
Sydney, Australia
Reviewed 14 March 2015

4 days 3 nights wasn't long enough in this hotel. We stayed on the club floor and it was worth the extra money. Valet parking, 2 hours open bar and canapés daily.Fantastic pool area suiting adults and kids. there was a pool bar tho not in the pool. Prices for food there were very reasonable. There are so many restaurants...

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Helpful?
Thank Jane_ellen2014
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Jane_ellen2014, I am very pleased to see you enjoyed not only the hotel, but the entire region and facilities available. We look forward to welcoming you back to Cairns one day. Best Regards Nic ODonnell - General Manager

Nottingham, United Kingdom
Reviewed 12 March 2015 via mobile

For first class views of the Marina activities as well as the narrow marine approache this hotel equells no other from ones bedroom generous balcony. We have stayed at this particular hotel for the sixth occasion with the usual friendly reception staff at check in promptly escorted up to the room with no problems. A welcome back note accompanied fresh...

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Helpful?
1Thank Michael O
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Michael O, Thank you for your review from your stay with us. I am pleased to hear that overall everything met you expectations - I have also noted your comment on the new furniture in the Horizon Club lounge. We will be discussing with the design team, and how to move forward. Thanks again. Best Regards Nic ODonnell -...

Manchester, England, United Kingdom
Reviewed 10 March 2015

After staying in a few other (cheaper) hotels in Cairns, our stay at the Shangri-La was meant to be us "splashing out" before we returned home. We paid extra for the marina view rooms. I am half glad we did this; the view was absolutely amazing and there was a lovely balcony. The rooms are smart and clean, with lovely...

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4Thank Vicky1708
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Vicki1708, Thank you for your comments from you stay with the Shangri-La. I am sorry to hear that you encountered noise from a neighbouring bar. Our security team are constantly monitoring the noise levels around the building and we do communicate with them when of the levels are high. I will discuss with the owners of the particular bar....

Cairns, Australia
Reviewed 10 March 2015

We had a spacious room overlooking the Marina. The balcony which was just gorgeous in the afternoon/evening was a bit too hot in the morning to enjoy at this time of year. staff were very friendly and helpful. We also recommend the yummy tapas and cocktails in the bar located in the foyer.

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Helpful?
Thank Mandy P
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Mandy P, Thank you for your great comments on the Shangri-La Hotel. Great comments on the staff and the food and drinks in the bar - very happy to see this great feedback.........thanks. Best Regards Nic ODonnell - General Manager

Cairns, Australia
Reviewed 9 March 2015

We booked one night in the Marina View room and absolutely loved everything about the room, the staff and the amenities. We have stayed there before for an "indulgence" night and this night was no different. The staff were very friendly, attentive and showed genuine interest in us. During check-in I spoke to the reception lady about needing a relaxing...

Review collected in partnership with shangri-la.com
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Thank The_Hewitts1999
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear The_Hewitts1999, I am happy to see that you enjoyed everything about the room, the staff and the amenities - and you truly got to relax during your stay at the Shangri-La. Looking forward to welcoming you back again to relax in the near future. Best Regards Nic ODonnell - General Manager

Woods Hole
Reviewed 7 March 2015 via mobile

We had a room overlooking the gorgeous active marina, moon rise and shaded at sunset (shielded from hot March sun). The staff were all eager to please especially Kenji the knowledgable efficient concierge. We found that springing for the Horizon Room was worth it for a terrific full breakfast and drinks 5-7 every night. The pool access was easier than...

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Helpful?
1Thank James L
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear James L, Thank you for your comments from your recent stay. You have very much explained everything as perfect..........so it is pleasing to see. Your comments about Kenji will be passed onto him, and he will get a real thrill to see them - thank you. Best Regards Nic ODonnell - General Manager

Perth, Australia
Reviewed 6 March 2015

Two of us stayed for one night whilst in Cairns for business. We arrived late in the evening and checking in was no problem. The staff were happy to organise a late check out (3pm for additional fee) which suited as we were leaving on 6pm flights. The room was quite well presented and clean. The hotel is quite spread...

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Thank JMac-Perth
Jersey, United Kingdom
Reviewed 3 March 2015

We stayed here 5 nights as a base to see Cairns. The hotel is very nice , with a large swimming pool and spacious rooms. There are many restaurants around the hotel , all within three or four minutes walk. The hotel staff are helpful and we used the concierge to book a couple of trips. The main town is...

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Thank David B
Reviewed 3 March 2015 via mobile

Would highly recommend this hotel. The staff were so friendly and helpful. We stayed for three nights, we got there on Day 1 at 10.30am knowing we couldn't check in until 2. They took our bags and said although they had been full the night before they would try and arrange our room a little earlier. We then went off...

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Helpful?
1Thank Melb2603

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 

Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $178 - $389 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Shangri-La Hotels and Resorts, Orbitz, Hotwire, Priceline, Cheap Tickets, Expedia, Agoda, HotelQuickly and Hotel.de so you can book your Shangri-La Hotel, The Marina, Cairns reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Hotel Style:
#5 Business Hotel in Cairns
#8 Romantic Hotel in Cairns
#8 Luxury Hotel in Cairns
#11 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, The Marina, Cairns staff and other travellers.
33 questions
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Chevy Chase, Maryland
over a year ago
Langley City, Canada
2 months ago

See all questions (33)

Questions? Get answers from Shangri-La Hotel, The Marina, Cairns staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the bay are great.”
JuleneM, 19 May 2017 | Read review
“Definitely get the Executive Marina View Room - most amazing views. We stayed in room 26”
107laraw, 16 May 2017 | Read review
“Pay the extra for a Horizon Club Room”
activetraveller7, 12 May 2017 | Read review
“View of the Marina or Esplanade”
Rafdu, 10 May 2017 | Read review
“Rooms with harbor view are the best”
reeti35, 2 May 2017 | Read review
5 of 5
Travelocity
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Booking.comUS$150
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Orbitz.comUS$149
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Prices are for 1 room, 2 adults
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