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Rydges Plaza Cairns

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Traveller (236)
Room & Suite (84)
Dining (8)
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Overview
  • Excellent10%
  • Very good24%
  • Average28%
  • Poor20%
  • Terrible18%
1 week ago
“Good for overnight stay”
20 Jan 2018
“It badly needs a refurbishment ”
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (533)
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Reviewed 27 September 2016 via mobile

Great location Very good value for money The staff were very friendly and really helpful very professional Clean room The rooms are dated and are in need of upgrading We would stay again for the price and location

Thank Colleen W
Response from Joel D, General Manager at Rydges Plaza CairnsResponded 9 October 2016

Dear Colleen W, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Joel Day General Manager

Reviewed 25 September 2016

i drove down from a stressful meeting in Mareeba just wanting to check in and stroll down to the Esplanade for a snack lunch and a drink. The staff at reception were pleasant and efficient. The room was very good, although the building is getting...More

Thank Bruce S
Response from Joel D, General Manager at Rydges Plaza CairnsResponded 9 October 2016

Dear Bruce S, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Joel Day General Manager

Reviewed 20 September 2016

We were extremely disappointed with our recent stay at Rydges Plaza Cairns Resort. We both travel a lot for work, and have stayed at Rydges Hotels in all major cities of Australia, this had to be the worst experience and furthest from expectations. We have...More

1  Thank luvjolene
Response from Joel D, General Manager at Rydges Plaza CairnsResponded 9 October 2016

Dear luvjolene Thank you for your feedback and I am disappointed that you experienced so many issues during your stay. Could you please contact me directly via joel_day@evt.com Thank you Joel Day General Manager

Reviewed 14 September 2016

Staff are friendly and warm and It would be fair to say they try the best with what they are given. The breakfast is outrageous and terrible - you are better off going to the esplanade for a nicer and cheaper breakfast. The rooms are...More

Thank ZainabAdams
Response from Joel D, General Manager at Rydges Plaza CairnsResponded 9 October 2016

Dear ZainabAdams Thank you for taking the time to share your feedback. Im sorry to hear you did not enjoy the breakfast. Id like if you could elaborate further via email so we might address the issues with the kitchen. You can contact me via...More

Reviewed 14 September 2016 via mobile

As I approached in the cab my thoughts flashed back to Syria on the TV last night... war zone...dirty street... VERY poor street cred. Check in was 2 star affair but we got there. Room is clean but tired. Cracks in the basin, well worn...More

Thank Dave H
Response from Joel D, General Manager at Rydges Plaza CairnsResponded 9 October 2016

Dear Dave H, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$84 - US$177 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Luxury Hotel in Cairns
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$84 - US$177 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Luxury Hotel in Cairns
Room types
Suites, Non-Smoking Rooms
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Traveller (236)
Room & Suite (84)
Dining (8)
Pool & Beach (8)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
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Jay T
21 March 2017|
AnswerShow all 2 answers
Response from wildbrumby58 | Reviewed this property |
Legally, I don't thinks so. The balconies are very small, and smoke can enter another unit very easily, so it would be inconsiderate to do so, even if it were legal. Very commendable that you asked.
0
Votes
Jay T
21 March 2017|
AnswerShow all 6 answers
Response from Peni T | Reviewed this property |
I don't think it's allowed. I believe there's a no smoking policy with a penalty for smoking that applies.
0
Votes
Room Tips
"Try for a higher room - may get some views...."
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"Go some where else"
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"choose a room which is not next to the lift well (too noisy)"
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"Ask for a room on a high floor"
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