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Novotel Cairns Oasis Resort

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2,131 Reviews from our TripAdvisor Community

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Showing 1,900: English reviews
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Reviewed 2 days ago NEW

We last stayed in 2015 and this time stayed for two nights again in Mid February the location is central to the CBD area and the Esplanade which is great for kids.The GM, Peter and his staff were very helpful and made our stay very enjoyable. The rooms have WiFi and it is quick to use. Would recommend this hotel...

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Helpful?
Thank Bruce L
Sydney, Australia
HOTEL’S FAVOURITE REVIEW
Reviewed 8 January 2017

There are lots of harsh reviews for this hotel, although im not sure why. The rooms were clean! The air con was quiet and easily adjusted. The beds were comfortable ( no random springs!). We used the pool and pool bar, the pool is excellent as is open from 7am til 10 pm, its clean and I saw it being...

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Helpful?
1Thank becster_2
About Hotel's Favourite Review
GMNovotelCairns, Manager at Novotel Cairns Oasis Resort, responded to this review

Dear becster_2 Glad to hear you enjoyed our beautiful pool and swim up bar. Good to see you took advantage of all the different offerings of the resort. I'll be sure to share with the team your kind words. Hopefully we see you again in the future! Kind regards Michael James Rooms Division Manager

New Jersey
Reviewed 3 days ago NEW

Stayed here for 3 nights with wife as part of a large escorted group touring Australia. I wouldn't characterize he hotel as being "modern", but it is still a very suitable resort lodging. Our room was very clean and our stay was comfortable. We slept very well. Towels and bedding were always clean. The hotel location was very convenient for...

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Thank Roobydoo5
Weipa, Australia
Reviewed 4 days ago NEW

Had a good experience at this hotel. Enjoyed the super large swimming pool which has a sandy shallow end for smaller kids with not so strong swimming skills. The pool also has a swim up bar which is great. Really enjoyed the stay

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Helpful?
Thank kryds
Toronto, Canada
Reviewed 4 days ago NEW

We arrived on Feb 19 before official check in time and they let us have the room as it was ready. Very much appreciated as we were very tired. The room overlooked the pool. It looked pretty clean when we arrived. The next day there was all kinds of stuff at the bottom and it looked worse as time passed....

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Helpful?
Thank WorldTravelerBert
GMNovotelCairns, Manager at Novotel Cairns Oasis Resort, responded to this review

Dear WorldTravelerBert Apologies for the issue with your wake-up call. That certainly was a human error on our behalf and it certainly wouldn't have been a nice way to start the day. I'll follow up with the team to make sure times are written down and entered correctly in the future. Our pool Ph levels are tested 3 times a...

Brisbane, Australia
Reviewed 1 week ago

Novotel are always fairly reliable, and this resort is no exception. The staff are efficient, and the facilities (pool etc) are good. The room is a really good size, and is relatively modern. The bathrooms, although dated, are still in good condition and are clean. The bed was super comfortable. I had a room overlooking the pool and out to...

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Helpful?
Thank TheClarkeClan
Bend, Oregon
Reviewed 1 week ago

This was our first stop on a month long trip and we were very pleased. The room was large and overlooking the beautiful pool. The pool is fabulous, it has a swim up bar a sandy beach area for the kids to play, a waterfall/pond area that leads up to the lobby and the pool is kept very clean. We...

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Helpful?
Thank Annette M
Brisbane Region, Australia
Reviewed 1 week ago

Had booked for 2 nights through a 3rd party, noticed that when I arrived, they were going to change my room to the bottom floor right out the back (instead of the 3rd floor overlooking the pool). Tried to park my car underground, key wasn't working had to pull up, get back out of the car and grab the young...

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Helpful?
Thank AngeKane
GMNovotelCairns, Manager at Novotel Cairns Oasis Resort, responded to this review

Dear AngeKane I'm so sorry about the issues with your room keys. This would have been extremely frustrating to deal with and I can understand why you were so upset about it. Its great to hear that our team members were to efficient to try and fix the problems, but it would have been more ideal if it didn't happen...

Bundaberg, Australia
Reviewed 1 week ago

The hotel is nice and centrally located in the Cairns CBD. Easy to walk around the city from the hotel's location. plenty of taxis and other transport close by if required. The hotel is nice and clean. Staff are very attentive and the process of checking in and out is excellent with nothing to hard for them to help you...

Review collected in partnership with Accorhotels.com
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Thank andrewmU4941ZF
Sevenoaks
Reviewed 2 weeks ago via mobile

Pool is great and location wise it's easy access to everything. Rooms are a little tired but perfectly adequate. The flying foxes can be a bit noisy but otherwise it's all good. If they sorted the rooms out it would easily be a 5.

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Thank Kent9876

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Mizuna Restaurant - Novotel Oasis Cairns Resort
Mizuna Restaurant - Novotel Oasis Cairns Resort
Cuisines: Australian, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland. ... more   less 

Additional Information about Novotel Cairns Oasis Resort

Address: 122 Lake St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $139 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
Number of rooms: 314
Reservation Options:
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Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns
Hotel Style:
#16 Luxury Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Cairns Oasis Resort staff and other travellers.
25 questions
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Brisbane, Australia
Moruya, Australia
3 months ago
Wollongong, Australia
Atlanta, Georgia
over a year ago

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Questions? Get answers from Novotel Cairns Oasis Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a pool view if available”
 of 5 bubbles brucel620, 23 Feb 2017 | Read review
“Rooms by the pool can be a bit noisy during the day”
 of 5 bubbles kryds, 21 Feb 2017 | Read review
“Pool side rooms are much quieter. The very noisy bats inhabiting the trees nearby can be heard from most of the rooms.”
 of 5 bubbles WorldTravelerBert, 21 Feb 2017 | Read review
“try and get one on a high level in the main building”
 of 5 bubbles AngeKane, 15 Feb 2017 | Read review
“Great Pool area”
 of 5 bubbles GregC798, 7 Feb 2017 | Read review
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