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Novotel Cairns Oasis Resort

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1 room 2 adults 0 children
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2,180 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Cairns Oasis Resort
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Showing 1,943: English reviews
Melbourne, Australia
Reviewed 30 June 2014

The room was very ordinary. The beds were lumpy and all but one of the pillows were uncomfortable. The bath was not easy to get out of without slipping and no conditioner was provided. The air conditioner turned on and off randomly and sometimes worked as a heater rather than a cooler despite being set to cool. Even after 'maintenance'...

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1Thank Suzanne B
Hervey Bay, Australia
Reviewed 30 June 2014

I could have rated this place better but for the rudeness and arrogance of two of the reception staff. When we checked in I was told that parking was $7.50 or I could park on the street for free. I thought this odd as my confirmation said complementary off street parking, but was happy to park on the street. However...

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2Thank Nigel J
Melbourne, Australia
Reviewed 30 June 2014

Review collected in partnership with Accorhotels.com
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Thank RacheB03
Sydney
Reviewed 27 June 2014

Review collected in partnership with Accorhotels.com
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Thank Wallyetta
Melbourne, Australia
Reviewed 26 June 2014

Overall this hotel is fine and it was worth it because we got a good deal! It definitely isn't fancy or anything special. The beds & pillows were super comfortable. The bathroom was clean but it needs renovation. The only down side was that, when it was raining, the rain water was dropping on some metal surface outside our window...

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Thank Nina B
Sydney, Australia
Reviewed 26 June 2014

My estimation of the novotel brand has been completely shot with this latest stay... the room was tired at best, unloved at worst. Not the quality I had expected on booking. Carpets were dirty and stained, walls and ceilings marked in many places, the doors had grubby brown hand prints, the air conditioning unit screeched like a banshee and the...

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2Thank Beth S
Pontefract, United Kingdom
Reviewed 26 June 2014 via mobile

We was only in cairns for 5 days and this hotel provided us with everything we needed. We would go out during the day on excursions back in time for happy hour where we would chill in the pool with our drinks watching the fruit bats flying around. On one night we must of still been in the pool at...

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Thank taz15485
Reviewed 23 June 2014

I found the Novotel Cairns Oasis Resort to be a great resort that is so close to everything in the CBD. The room we stayed in was very nice and clean, but, even though the booking was for 3 adults and 1 infant we were only supplied with 2 sets of mugs, utensils, and 2 towels - this was fixed...

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1Thank Michelle D
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

We are pleased to read your comments about our "great resort that is so close to everything". Our Aqua Bar is situated alongside the resort pool and is open from 12pm to 5pm daily unless it is raining, in which case we open Novo Bar located next to the hotel lobby. Thanks for your recommendation to have a meal in...

Miami, Australia
Reviewed 23 June 2014

The Novotel hotel is well positioned giving you an easy walk to town, markets, restaurants, transport and the esplanade. We had our elderly parents with us and they were able to get around without a problem. It has a fantastic pool, a restaurant (can't comment on the restaurant as we never used it but it did look clean and very...

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Thank Erin R
Terrigal, Australia
Reviewed 21 June 2014

Arrived at the hotel after booking with Expedia and we are booked in and in our room in about 10minutes. The reception was quick, efficient and friendly, nice and clean areas and the rooms. The pool is lovely with a sand bottom with a sunken pool bar, the hotel is built around the pool being the centre.piece. Great location handy...

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1Thank Finni66
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Thanks for taking the time to tell Trip Advisor readers how much you enjoyed your stay at Novotel Cairns Oasis Resort. It is nice to read your feedback about the efficient and friendly service you received and I look forward to sharing your positive comments with the resort team. We look forward to welcoming you back to Novotel some day....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
Food & drink at the hotel
Mizuna Restaurant - Novotel Oasis Cairns Resort
Mizuna Restaurant - Novotel Oasis Cairns Resort
Cuisines: Australian, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland. ... more   less 

Additional Information about Novotel Cairns Oasis Resort

Address: 122 Lake St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $135 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
Number of rooms: 314
Reservation Options:
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Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns
Hotel Style:
#16 Luxury Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Cairns Oasis Resort staff and other travellers.
27 questions
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Brisbane, Australia
Moruya, Australia
5 months ago
Wollongong, Australia

See all questions (27)

Questions? Get answers from Novotel Cairns Oasis Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool Room affords nice views.”
SKIINGScotland, 16 Apr 2017 | Read review
“Inside rooms overlooking pool”
varuna33, 20 Mar 2017 | Read review
“Ask for a room with a view of the pool”
johnellisak, 9 Mar 2017 | Read review
“As for a room in the main building.”
CarmenRaynor, 3 Mar 2017 | Read review
“This is an older and very well used hotel. Lotsa of tour busses stay here. It is pretty tired but, you get what tou pay for.”
TiptonH, 1 Mar 2017 | Read review
5 of 5