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I stayed here for two nights while in cairns for work. The hotel is a 4 star and looked lovely so I thought I would try it out.
Much to my disbelief this hotel is not up to a 4 star standard. The common areas...More
2 Thank Jasmineo84
Response from GMNovotelCairns, General Manager at Novotel Cairns Oasis ResortResponded 15 February 2014
We are sorry to learn that we did not meet your expectations during your stay. It is important that we provide a high standard of product and customer service. It is evident from your feedback that we failed to deliver on this occasion.
I travelled to Cairns this week to talk to Travel Industy Suppliers and chose the Novotel to spend out only night - I left very unimpressed with the check in staff and the the general mood of most of the staff here. A smile with...More
Well, having checked in, to checked out - I would have dealt with 4 different staff members - all as miserable then the next. I'm not sure if this personality choice was picked by management in recruitment or because it was filtered through by management...More
The hotel is in a good location, about 5 minutes to the main town. It is not particuarly noisy either, apart from the bats which surround the hotel. The rooms were fine, as was the hotel in general. The pool service was a bit bizarre,...More
Thank David S
Response from GMNovotelCairns, General Manager at Novotel Cairns Oasis ResortResponded 12 February 2014
Thanks for taking the time to tell Trip Advisor readers how much you like our central location and the tranquil feel of the resort-like design.
We always ensure there is no shortage of pool towels, collected from our reception desk, and we will gladly serve...More
This hotel is centrally located and is walking distance to the Esplanade, lagoon, restaurants, park and shopping. Our room overlooked the beautiful pool, and the food in the restaurant was excellent. The room was average but had large fluffy towels, probably the highlight of the...More
US$136 - US$329 (Based on Average Rates for a Standard Room)
Star rating provided by Accor.
#16 Luxury Hotel in Cairns
Non-Smoking Rooms ,
Accessible rooms ,
Number of rooms
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