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Rydges Esplanade Resort Cairns

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Rydges Esplanade Resort Cairns
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1,043 Reviews from our TripAdvisor Community

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There are newer reviews for Rydges Esplanade Resort Cairns
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Showing 954: English reviews
Brisbane, Australia
Reviewed 29 December 2016

My husband and I stayed at this hotel for 4 nights. Our room was located on 8th floor with a sea view which was wonderful. Loved waking up to this view every morning. All staff were very friendly and extremely helpful. Breakfast was great with plenty of choice plus a pancake making machine which was very popular with young and...

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Helpful?
Thank Linda L
andrew W, Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Linda L, Thank you for recent review and recommendation. It was pleasing to read that you enjoyed your time with us and that you found the team to be both friendly and helpful. Over the next few months we will be commencing various upgrades in and around the resort of which the gym and tennis courts will certainly be...

Brisbane, Australia
Reviewed 29 December 2016 via mobile

The problem with the Rydges Hotel chain is the inconsistency. From really good quality to less than average across their portfolio. The Esplanade Hotel, just down the road from their Tradewinds establishment is tired with too many frustrations to be acceptable. The complimentary free drinks card turned out to be complimentary for ONE free drink per booking not per person...

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Helpful?
Thank Steve D
andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Steve D, Thank you for taking the time to pass on your feedback from your recent visit. My apologies that we fell short of your expectations and that I did not get an opportunity to discuss your concerns with you prior to your departure. Should you wish to discuss further please feel free to contact myself directly. We do...

Gold Coast, Australia
Reviewed 28 December 2016

The Rydges Resort in Cairns is in a beautiful location. On one side of the resort, the balcony gives you a beautiful view of the ocean, and on the other side are gorgeous views of the mountains. This resort is in walking distance of the Cairns Esplanade, which is filled with a wide range of restaurants. At the Esplanade there...

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Helpful?
Thank mikkiconnell
andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear mikkiconnell, Thank you for wonderful feedback following your recent stay. The team here will be pleased to read that they made a difference and we hope to get an opportunity to welcome you back in the near future. Kind regards, Andrew Wallis. General Manager.

Reviewed 27 December 2016 via mobile

Two nights spent here and the service and accommodation was great. The restaurant on the other hand was not. The coffee was fabulous the food was a flop. Breakfast was less then satisfactory. Not a fresh mango in sight and a lot of tinned fruit. Two egg choices...the scrambled egg was hard and cold, tomatoes very poor. I against my...

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Helpful?
Thank Sherryn A
andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Sherryn A, Thank you for your comments following your recent stay with us. My apologies that your restaurant experience fell short of your expectations - I wish to assure you your comments are not typical of the feedback we receive from "Fire & Ice" and hope that should you get an opportunity to stay with us again we can...

Reviewed 19 December 2016 via mobile

Stayed there for several nights during a holiday. The rooms are a bit dated, but the staff makes up for it! Everyone was super nice and helpful. The hotel is clean. I was most impressed with the front desk staff who besides being friendly also helped us confirm our reservations for the excursions and pointed out places to go. Their...

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Helpful?
1Thank Natasha C
andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Natasha C, Thank you for such a wonderful review. It was pleasing to read that the team here made such a positive impression and that we were able to exceed your expectations. We trust that you enjoyed your overall time in Cairns and trust that we will get an opportunity to welcome you back on your next visit. Kind...

Reviewed 17 December 2016 via mobile

About 10/15 min walk along esplanade to centre. Nice base for holiday. Pool looked nice although not there long enough to use it. Hot tub was good. Bit annoyed bar shut at 2230hrs. Rooms clean and spacious enough. Slightly dated rooms but not enough to complain about. Had a rear facing room which gave nice view of hills rather than...

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Helpful?
Thank Stephen P
andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Stephen P, Thank you for taking the time to review your recent stay with us. Pleasing to read that the team at the front desk met your expectations and that overall you enjoyed your stay. Kind regards, Andrew Wallis. General Manager.

Reviewed 16 December 2016

The pool area was very nice, cold when you first got in but nice soon after. The rooms were a little dated but clean & of a good size. The breakfast was very good catering to all appetites with hot & cold options. The lunch we had in the restaurant was also very nice (burger & chips). The wifi had...

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Helpful?
Thank Roland H
andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Roland H, Thank you for your recent feedback and our apologies for the frustrations experienced in regards to the wifi. Please be assured that we have now been able to rectify the issue. I trust that you enjoyed your overall time in Cairns and hope to have the opportunity of welcoming you back on your next visit. Kind regards,...

Melbourne, Australia
Reviewed 14 December 2016

We stayed on the 11th floor in the executive room and it was definitely worth every penny. The early morning and view at sunset was amazing. The room was clean and the bed was super comfortable. The bathrooms do need a bit of upgrade. The toilet, bathroom fittings and bath tub seems old and have lost the lustre. The corridors...

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Helpful?
1Thank nanparul
andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear nanparul, Thank you for such a wonderful review. It was very pleasing to read that you enjoyed your time with us and we hope to have an opportunity to welcome you back in the near future. Kind regards, Andrew Wallis. General Manager.

Bendigo
Reviewed 11 December 2016

We came for the seafood buffet dinner and it did not let us down. Plenty of variety and the staff were always happy to assist throughout our meal. The crab was delicious and well worth the $58 spent. Will return next time we are in town.

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Helpful?
Thank Baldo29
andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Baldo29, Thank you for your wonderful comments - it was pleasing to read that you enjoyed your experience at "fire & ice". We look forward to welcoming you back next time you are in town. Kind regards, Andrew Wallis. General Manager.

Gold Coast, Australia
Reviewed 10 December 2016

I stayed in a 3rd floor room that overlooked the pool, and the drop off / pick up area for tour buses. Unfortunately the buses came and went regularly and had their engines running for most of the time they were there. Plus sound proofing between the rooms is not great. The room itself was a good size and clean....

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Helpful?
Thank themets2016
andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear themets2016, Many thanks for your comments following on from your recent stay. Please accept our apologies for the disturbance caused by the tour buses. I trust that you enjoyed your overall time in Cairns and hope that we might get an opportunity to welcome you back in the near future. Kind regards, Andrew Wallis. General Manager.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Oceanfront 12-story hotel towers, 3 blocks from city center. ... more   less 

Additional Information about Rydges Esplanade Resort Cairns

Address: 209 - 217 Abbott Street, Cairns, Queensland 4870, Australia (Formerly Matson Resort Cairns)
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $127 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rydges Esplanade Resort Cairns 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Rydges Esplanade Resort Cairns Hotel Cairns
Rydges Esplanade Hotel Cairns
Rydges Esplanade Cairns
Rydges Cairns
Hotel Style:
#3 Top resorts Hotel in Cairns
#15 Luxury Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Rydges Esplanade Resort Cairns staff and other travellers.
16 questions
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Questions? Get answers from Rydges Esplanade Resort Cairns staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay somewhere else!”
 of 5 bubbles barlo55barlo, 19 Jan 2017 | Read review
“Pay a little extra for a nice sea view room”
 of 5 bubbles tirelesstraveller204, 1 Jan 2017 | Read review
“Higher floors for best views.”
 of 5 bubbles barbarad2882, 31 Dec 2016 | Read review
“Ask for a room with ocean views”
  • Enjoying a nice cup of tea with a beautiful view
 of 5 bubbles mikkiconnell, 28 Dec 2016 | Read review
“Get a room away from the pool area.”
 of 5 bubbles themets2016, 10 Dec 2016 | Read review
5 of 5