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Reef Palms

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#3 of 64 Hotels in Cairns
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Reef Palms
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568 Reviews from our TripAdvisor Community

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Showing 517: English reviews
Bengaluru, India
Reviewed 18 October 2015

Reef palms is a nice little motel with decent rooms. There is no elevator and so if you get a room on level 3 - you have to trudge upstairs with your bags on your own. The rooms are decently clean and come with a small kitchenette each. Any dishes used need to be washed and kept back or there...

7Thank InheritedClown
Sharon H, Owner at Reef Palms, responded to this review

I am sorry you were disappointed in your stay and you felt our Manager Colleen was rude. February is a really busy month in Cairns so I am not surprised that Colleen was not able to provide any rooms for early check in. Colleen receives many excellent reviews with guests praising how she goes the extra mile to help our...

Reviewed 16 October 2015

When we arrived, the hall way and all surfaces in out room were covered with a fine black dust; following our complaint, the manager and her daughter cleaned it thoroughly and it remained clean through our stay. We enjoyed our time there until we were packing up to leave, at which time we realized that we had been burgled: a...

5Thank ellen c
Sharon H, Manager at Reef Palms, responded to this review

Hello Ellen, We take these allegations very seriously. This is not something that occurs by housekeeping staff at this Motel. As a result of you allegation all cleaning staff that worked during your stay were stood down and interviewed until our investigations were complete. This included full review of all video footage during your stay. The staff that have been...

Brisbane, Australia
Reviewed 16 October 2015

stayed at the reef palms from the 8th October to the 15 it's a lovely hotel we had a ground floor studio appartment that was near the pool our room also had kitchen with stove top and microwave , It is about 2 km walk into town .but not far from the esplanade Which is just beautiful but they have...

Thank Ellen M
Sharon H, Owner at Reef Palms, responded to this review

Everyone will be really happy that your enjoyed your stay with us and that you enjoyed travelling around the region. Thank you very much for writing.

Wellington, New Zealand
Reviewed 14 October 2015

An OK stay for the price. I believe we could do better. The room was a bit tired, but had what we needed. Basic kitchenette, dining table, sofa, TV, bed, bathroom & small balcony. There was a bit of a funky smell when we arrived courtesy of the previous occupants. The hotel is about 2k from the CBD. On a...

Thank fryphone
Sharon H, Owner at Reef Palms, responded to this review

I'm sorry to hear that your stay with us was Just OK. It is always disappointing for us when a guest leaves feeling they could have stayed somewhere better. We are continually upgrading our rooms and new furniture was installed in all studios earlier this year so am slightly at a loss as to why our studios would appear "tired"...

Melbourne, Australia
Reviewed 30 September 2015

The Reef Palms is about 2km from the city center, so if you've hired a car it's a great location - only a couple minutes from the marina and a couple minutes from the airport. The room was comfortable and clean, and ours had a small balcony. We also had a kitchenette which was convenient for making breakfast in the...

1Thank paigesilva123
Sharon H, Owner at Reef Palms, responded to this review

Thank you for taking the time to write, we appreciate it and am sure the staff at Reef Palms will appreciate your review.

Reviewed 30 September 2015 via mobile

Very friendly and helpful staff with modest accommodations and price. Compared to other hotels in this price range it would be ranked a 5, but I rank a 3 when compared to all (more expensive) options. Room was quiet, tidy and bit aged, but we did not book this to have luxury accommodations. Hotel is located about a 10-15 minute...

1Thank Michael I
Sharon H, Owner at Reef Palms, responded to this review

We are very pleased we were able to help you enjoy your stay with us at Reef Palms and hope to see you again in the future.

Singapore, Singapore
Reviewed 30 September 2015

As we reached the reception, Colleen gave us a very welcoming atmosphere, and made us feel that we will surely be taken care of during our stay at Reef Palms. The room given to us was big and it was just beside the pool which was awesome as it gave us quick access to have a quick dip after a...

1Thank miltoncaluya
Sharon H, Owner at Reef Palms, responded to this review

Thank you for writing - we always try to share around items left by guests such as washing powder etc - helps your holiday dollar go further.

Reviewed 29 September 2015

Great place to be in, 10 minutes from the airport, 10 minutes from the central area. Nice and comfortable rooms with helpful staff. You can book your day tour from the hotel and make the necessary arrangements. The swimming pool was great as well. We really enjoyed our stay there. The only comment I have is for the breakfast and...

Thank adrianwn
Sharon H, Owner at Reef Palms, responded to this review

Thank you for staying with us and glad you enjoyed your time in Cairns. Sorry about the internet, I know we had a server problem that took a couple of days to rectify - the joys of living in a country town rather than a big City I'm afraid.

Reviewed 28 September 2015 via mobile

The friendliest staff I have ever encountered. It was a homely experience and handy location to bus into town and to northern beaches. The rooms were spacious and the pool refreshing. A fantastic place to end our holiday. We plan to return next year.

Thank Kedinsky
Sharon H, Owner at Reef Palms, responded to this review

Thank you for writing, I'm sure Colleen would love to have you come back next year to stay with us.

Napier, Hawke's Bay, New Zealand
Reviewed 17 September 2015

Very friendly reception staff and comfortable, ground floor room near the car park. Ideal for us as we were really only using this as a base. Great to have a shuttle bus facility to The Esplanade at 6.30pm - with only about a $10 taxi ride back after dinner, you don't need to be in the centre. Flight path overhead,...

Thank Jacquie S
Sharon H, Owner at Reef Palms, responded to this review

Thank you for writing, it is always a pleasure to have our neighbors from "across the ditch" i.e. New Zealand come and stay.

162 photos of this hotel

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All Traveller Photos (136)
Hotel & Grounds (17)
Pool/Beach Area (21)
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Room/Suite (25)
View from Room (5)
Business Centre/Function Rooms (1)
Family/Play Areas (6)
Dining (3)
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Management photos: Courtesy of the property manager

All Management Photos (26)
Room/Suite (14)
Hotel & Grounds (5)
Bathroom (4)
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11/06/2017 12/06/2017
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  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Reef Palms

Address: 41-47 Digger St | corner McKenzie Street, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $108 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Reef Palms 3.5*
Number of rooms: 42
Reservation Options:
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Also Known As:
Reef Palms Cairns
Reef Palms Hotel Cairns
Hotel Style:
#4 Romantic Hotel in Cairns
#6 Best Value Hotel in Cairns
#7 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Reef Palms staff and other travellers.
15 questions
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Questions? Get answers from Reef Palms staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were upstairs facing the street and had a little balcony. Not too much traffic.”
sharonl263, 18 May 2017 | Read review
“We had the room right next to the swimming pool which was really nice.”
Shibac701, 17 May 2017 | Read review
“Breakfast was worth the little extra. It's very simple, but adequate.”
ICBM, 26 Apr 2017 | Read review
“Ground floor rooms are convenient if you have heavy luggage.”
EB873, 21 Apr 2017 | Read review
“We were on the ground floor, but the whole building was very quiet.”
InaC689, 17 Apr 2017 | Read review
5 of 5
US$87* /night
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Prices are for 1 room, 2 adults
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