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Cairns Harbour Lights

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732 Reviews from our TripAdvisor Community

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Showing 696: English reviews
Shepparton, Australia
Reviewed 28 August 2015 via mobile

Great location & view...close to town, pier & restaurants...but room needed a thorough cleaning..Dirty walls & carpet also cracks in the walls..furniture in lounge very uncomfortable & low...we stayed for a week & had 2 wash our own linen & towels as there was no room service....for the price we payed ($1500+)...we were dissatisfied..also having to pay $10 a day...

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Helpful?
Thank mr-magoo78
CNSHarbourLights, General Manager at Cairns Harbour Lights, responded to this review

Dear Mr. Magoo, Thank you for your feedback. I am sorry to hear that your experience at Harbourlights was not as expected, and certainly not the service we pride ourselves on. I was hoping that you would be able to provide details of your reservation, so I can investigate further. Kind regards, Adriette

Cairns
Reviewed 27 August 2015

All i can say is don't waste your money.We booked the 1 bedroom apartment with water views over the phone .we arrived at our destination to check in when i was advised they needed $100 on a credit card ,I had asked the operated when booking he said they don't take the money. Which they do. On entering our room...

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5Thank ShazzJ2000
CNSHarbourLights, General Manager at Cairns Harbour Lights, responded to this review

Dear Sharon, Thank you for your feedback and I wish to sincerely apologise for your experience. I have already addressed your concerns with the housekeeping team and the front desk team. I have also received your email to our reservations department, and as I mentioned, I have addressed your concerns. I wish to advise you that we will be undergoing...

Wellington, New Zealand
Reviewed 25 August 2015

Review collected in partnership with Accorhotels.com
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Thank nak328
CNSHarbourLights, General Manager at Cairns Harbour Lights, responded to this review

Woodford, Australia
Reviewed 25 August 2015 via mobile

Disappointed in my stay at Harbor Lights. Unfortunately I could not get a booking at my usual Cairns Accor accommodation, the Pullman International, so decided to try Harbour Lights. I was unaware that the Studio King Harbour View Room I booked for 2 nights did not receive any housekeeping for the duration of my stay. (No where within my booking...

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2Thank Cara R
CNSHarbourLights, General Manager at Cairns Harbour Lights, responded to this review

Dear Caralee, Thank you for your feedback and I wish to sincerely apologise for your experience. Warren did inform me immediately after he spoke to you on departure about your experience and I have already addressed the concerns with the relevant staff member. I have also reviewed our housekeeping services with the team, and I can assure you that it...

Willemstad, null, Netherlands Antilles
Reviewed 20 August 2015

We stayed in one of the one bedroom apartments for a week and were happy with the location and the spacious apartment. There is a very odd thing about the lifts, were you need to use your roomkey to get up. I'm no technician, but I think they should fix the scanner in the lift, since I had to change...

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1Thank JorikJ
CNSHarbourLights, General Manager at Cairns Harbour Lights, responded to this review

Dear Jorik, Thank you for your feedback and I am glad to hear that you enjoyed your week in Cairns. I have noted your comments regarding the furniture in the rooms and I am very happy to inform you that we will be undergoing a full refurbishment by the end of the year in the apartments as well as the...

Myrtleford, Australia
Reviewed 14 August 2015 via mobile

Check carefully when you book. This is an apartment style hotel and rooms are only cleaned every 3 days. Some staff in reception were great, especially as we had to continually had to have our room cards recoded - they would just stop working. Fabulous location. So close to reef departure location and nice restaurants. For accor members I recommend...

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3Thank Nicole C
CNSHarbourLights, General Manager at Cairns Harbour Lights, responded to this review

Dear Nicole, Thank you for your feedback. I am pleased to let you know that we will be starting our soft refurbishment by the end of the year, including the rooms and the lobby. It will give the hotel a whole new feel and look. I have also noted your comment regarding the housekeeping service, And although we do offer...

Townsville, Australia
Reviewed 13 August 2015

Stayed here for two nights. It's in a good location for restaurants, convention center, etc and has great views of the inlet and the mountain range to the south east. Big for a one bedroom apartment and has all the mod cons. Could comfortably stay there a week. Negatives is that it could do with a bit of a refurb,...

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1Thank jishy
CNSHarbourLights, General Manager at Cairns Harbour Lights, responded to this review

Dear Jishy, Thank you for your feedback. I am glad to hear that you found the housekeeping staff friendly and enjoyed the views from your room. I will certainly follow up with the front desk staff member, as we pride ourselves on customer service oriented staff. I am also pleased to let you know that we are planning to start...

Brisbane, Australia
Reviewed 3 August 2015

Review collected in partnership with Accorhotels.com
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1Thank hydrographer54
CNSHarbourLights, General Manager at Cairns Harbour Lights, responded to this review

Atherton, Australia
Reviewed 2 August 2015

I recently stayed in a standard hotel room at the Harbour Lights and was very disappointed with the quality of the room. It has been a couple of years since I stayed at Harbour Lights but my past experiences were lovely. This time the shower head was broken and kept falling, the hot water was more like luke warm. You...

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2Thank stefaniedp
CNSHarbourLights, General Manager at Cairns Harbour Lights, responded to this review

Dear Stefanie, Thank you for your feedback and I am sorry to hear about the multiple issues you experienced during your stay. We are due for a refurbishment the end of the year, which will take care of most of the issues you experienced. I hope you would give us an opportunity in future to better serve you. Kind Regards,...

Brisbane, Australia
Reviewed 1 August 2015

Stayed here for a few days, There was a mix up on arrival dates so they upgraded me into a 2 bed apartment, looking out at a park, the room is not flash but it was clean and tidy and had everything you needed to stay for a few days or weeks. This is an ACCOR property; however the ACCOR...

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2Thank wizard60
CNSHarbourLights, General Manager at Cairns Harbour Lights, responded to this review

Dear Wizard60, Thank you for your feedback and I am glad that you enjoyed your stay. Cairns Harbourlights do not have a Food & Beverage facility as the majority of the apartments are self-catering apartments. The restaurants surrounding the hotel are all independent restaurants from AccorHotels and therefore it does not recognize the AccorPlus product, however you can use your...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Cairns Harbour Lights

Address: 1 Marlin Parade | CityPort Harbourfront Complex, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $146 - $333 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cairns Harbour Lights 4*
Number of rooms: 94
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Also Known As:
Cairns Harbour Lights Hotel Cairns
Harbour Lights Apartments Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Cairns Harbour Lights staff and other travellers.
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Questions? Get answers from Cairns Harbour Lights staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want the views of the ocean/harbour you need to book 2-3 bedroom units apparently not 1 bedrooms.”
G2223ALandrewh, 12 Apr 2017 | Read review
“Get a room with a view”
Steve-70, 11 Apr 2017 | Read review
“Any room is nice but the higher up the better views.”
Stavros1953, 11 Apr 2017 | Read review
“We stayed in 901 just beautiful”
minnieShellharbour, 10 Apr 2017 | Read review
“Harbour view is a must”
102robp, 22 Mar 2017 | Read review
5 of 5