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Sheraton Mirage Port Douglas Resort

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Sheraton Mirage Port Douglas Resort
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166 Reviews from our TripAdvisor Community

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Showing 160: English reviews
Bunbury, Australia
Reviewed yesterday NEW

We were 5 school friends having a long overdue reunion and a friend gave us her condo here at Sheraton mirage for a week. How lucky we were to have experienced this amazing place. I am the only golfer in the group so I took myself off for a quick nine holes. I must say I wasn't hugely impressed by...

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Helpful?
Thank Gail M
Reviewed yesterday NEWvia mobile

No question the lagoon pools make this place. Dinner buffet is far too expensive and as a result most people eat elsewhere. The price and variety ensures that. Buffet breakfast quality was good although the price was a little steep. Most of the resort staff appear to be on working visas and hence continuity can be an issue as far...

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Thank Zoran K
Glenroy
Reviewed 2 days ago NEW

My wife and I stayed here for a couple of days. Sheraton was wonderful, luxurious & comfortable. Staff were friendly - my wife and I had special dietary requirements and they were able to cater for that. The pool was perfect and clean. The bathroom was very clean. This place was just like the photos. I'd definitely stay at Sheraton...

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Thank oguzhany2016
Los Angeles, California, United States
Reviewed 3 days ago NEW

The Sheraton hotel is incredible, the pools are perfect for families and are a lot of fun. However, we found the need to have 'towel tokens' a bit ridiculous, particularly when it has been raining and we needed extra towels to dry our seats. (You are charged if you check out and do not have the towel tokens). Given that...

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Thank Jaime T
Reviewed 4 days ago NEW

I had the pleasure of staying here with my family over the New Year period. I would say that you would struggle to find a better pool setting on the mainland in Australia. See the photo, a picture tells thousand words. The room was big enough for 2 adults and 2 children. We were conveniently located about 5 minutes from...

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Thank Marsman351
Management response:

Dear Marsman351, Thank you for taking the time to post your review. It is pleasing to receive such feedback and your comments on our lagoon pools and newly renovated guest rooms are most welcome. We are delighted you experienced Port Douglas weather at its finest! We value all feedback, so your comments have been passed along to the team to...

Gold Coast, Australia
Reviewed 4 days ago NEW

Recommended this hotel by a couple of friends who had said it had been refurbished. Beautiful location and our room, lagoon view double was clean, roomy and very clean. Bathroom spotless and clean well each day. Breakfast was set buffet price with no other option, so not great if all you want is toast and a cuppa first thing...but pricy...

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Helpful?
Thank sonictigger
Management response:

Dear sonictigger, Thank you for your positive review and high recommendation following your stay. It is pleasing to receive such feedback and your comments on the renovations, rooms and lagoon pools are most welcome. We look forward to welcoming you back to the resort in the future. Kind regards, Steve Molnar General Manager

Lisbon, Portugal
Reviewed 5 days ago NEW

Overall it's a great hotel to relax in the beach. Great area. Huge swimming pools. Good beach - not allowed to swim because of stingers and crocodiles in the region. Great spacious room - very well decorated. Pool service is bad - had to walk miles to the bar since there was nobody attending guests around the pool for the...

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Thank atelierrsm
Management response:

Dear aterlierrsm, It is pleasing to know that your overall stay was an enjoyable one and we thank you for sharing your positive experiences as well as comments on how we may improve. We look forward to welcoming you back in the future. Kind Regards, Steve Molnar General Manager

Sydney, Australia
Reviewed 5 days ago NEW

This resort has undergone a massive renovation with some areas still going on. Be warned the resort is enormous and many rooms are located miles away from the main pool/breakfast area with lots of steps to navigate. The pool is lovely and the direct access to the beach is fab. Gym is adequate albeit located a 10 minute walk from...

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Thank aab1976
Management response:

Dear aab1976, Thank you for your review and appreciation of the pool and beach following the renovations which were completed last year. Your detailed feedback is important to us and will also be shared with the appropriate departments for attention. Should you find yourself back in Port Douglas, I do encourage you to contact me directly so we may have...

Sydney, Australia
Reviewed 6 days ago NEW

Both me and my husband travelled 2 this hotel for 2 weeks with family and friends. The hotel is about 2 km from the shops. As for the amenities it has a lagoon pool, tour desk a restaurant which has a buffet. As for the room that me and my husband are staying in (2310) It has everything that you...

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Helpful?
Thank Christine A
Management response:

Dear Christine A, Thank you for taking the time to review your experience at Sheraton Mirage Port Douglas Resort. Your comments on the saltwater lagoon pools and friendly smiling staff are most welcome. We look forward to welcoming you back in the future. Kind Regards, Steve Molnar General Manager

Honolulu
Reviewed 6 days ago NEW

The entire reception, restaurant, pool seating area were being rebuilt when we visited. You couldn't even find where to check in!? Once we got to our room it was lovely, quiet, newly redecorated but the hotel should have described the massive construction and inconvenience it caused better on their site.

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Helpful?
Thank HGKCFP
Management response:

Dear HGKCFP, Thank you for your feedback and comments on your stay during our renovation period early last year. Your appreciation of the new rooms is welcome and you will be pleased to know all areas were completed and officially relaunched in August 2016. We do hope you’ll visit us again to see the beautiful transformation of the new restaurant,...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
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About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Golf Course
  • Tennis Court
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Discover Tropical North Queensland and the nearby world famous Great Barrier Reef and Daintree Rainforest from the luxury beachfront Sheraton Mirage Port Douglas Resort. Located on Four Mile Beach and surrounded by 130 hectares of tropical gardens, an 18 Hole Golf course and sparkling saltwater lagoon pools, guests can enjoy luxurious accommodation and recreation facilities. Starwood Preferred Guest(R) Members receive complimentary in room internet and special dining discounts when booking direct. Book direct today. ... more   less 

Additional Information about Sheraton Mirage Port Douglas Resort

Address: Port Douglas Road, Port Douglas, Queensland 4877, Australia
Region: Australia > Queensland > Port Douglas
Price Range: $220 - $452 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Mirage Port Douglas Resort 4.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Sheraton Mirage Port Douglas Hotel Port Douglas
Sheraton Port Douglas
Port Douglas Sheraton
Hotel Style:
#5 Business Hotel in Port Douglas
#8 On the Beach Hotel in Port Douglas
#9 Spa Hotel in Port Douglas
#20 Luxury Hotel in Port Douglas
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Mirage Port Douglas Resort staff and other travellers.
29 questions
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Questions? Get answers from Sheraton Mirage Port Douglas Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms overlooking the pool are more expensive. Go for the option overlooking the gardens or car park.”
 of 5 bubbles Marsman351, 18 Jan 2017 | Read review
“Swimming pools are amazing, rooms very clean.”
 of 5 bubbles sonictigger, 18 Jan 2017 | Read review
“For couples you are better off in a room on the north side”
 of 5 bubbles 21christinea, 16 Jan 2017 | Read review
“Rooms with pool access are the best.”
  • Bathroom
  • Bedroom
  • pool access
 of 5 bubbles ngozi23, 16 Jan 2017 | Read review
“facing the Main pool area( not a pound)”
 of 5 bubbles pedrocG2683NX, 15 Jan 2017 | Read review
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