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Oaks Lagoons

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741 Reviews from our TripAdvisor Community

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Showing 733: English reviews
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Durham, United Kingdom
Reviewed yesterday NEW

60-90 minutes from Cairns Airport April 2017, it was quiet and peaceful - beautiful swimming pools, hotel staff helpful and friendly. We had a Spa Room with private spa on balcony - lovely tho nothing nearby, apart from a small Cafe and a lovely little railway - taking you straight into Port Douglas Harbour. You need to get local mini...

Thank PoppyChester
Melbourne, Australia
Reviewed yesterday NEWvia mobile

We have just returned from a week stay in a One Bedroom Apartment at Oaks Lagoons. We had a lovely holiday and the apartment was great; Very spacious and clean and had everything we needed- and the bed was amazingly comfortable. We booked a swim out room so that when our baby was having his naps we would be able...

Thank ilovebali24
LagoonsHM, Manager at Oaks Lagoons, responded to this review

Thanks for your feedback it is appreciated. Great to read you had a lovely stay with us. We do heat the pools on the northern side and whilst there are scheduled to be turned on at the end of April I have now had these turned on as a result of your feedback. For clarity the rooms on the sunny...

Keilor, Australia
Reviewed 2 days ago NEW

We were thrilled with our 3 bedroom family unit, it was so spacious! The choice of 6 swimming pools was great, you could choose a to have quiet swim or chat to other holiday makers. The outdoor BBQ area was immaculate and a great option if eating in. Apart from this what was most impressive was the service and friendliness...

1Thank 42marias845
LagoonsHM, Manager at Oaks Lagoons, responded to this review

Thank you Maria for submitting such a lovely review. We very much appreciate when our guests take a moment to acknowledge the efforts of our staff. We do want our guests to have an awesome time and we keep working on both the product and our facilities to achieve that. We look forward to welcoming you back either for a...

Bengaluru, India
Reviewed 3 days ago NEW

Close to the city centre, beach and a nice cafe this property deserve a 5* rating. I loved my stay here. The staff at the reception are amazing and gave great detail of information about the activities to do and places to see. Tash and Kaisha as I remember were amazing. I will surely return to stay here.

1Thank Diwa8
LagoonsHM, Front Office Manager at Oaks Lagoons, responded to this review

Thank you so much for taking the time to write this great review, we are very happy to hear your holiday with us was so fantastic. Tash and Kaisha love the special mention and are so pleased that their knowledge and advice was what helped make your stay so special. We look forward to welcoming you back next time you...

Auckland, New Zealand
Reviewed 4 days ago NEW

I was so impressed with this place, it was clean, spacious, functional and perfect for our needs. There really was a fantastic pool right off the living area as advertised. The staff - and I mean all the staff - were friendly, helpful and so lovely to my son. Booking trips was easy, the reception staff were helpful, knowledgeable and...

1Thank kacyrio
LagoonsHM, Front Office Manager at Oaks Lagoons, responded to this review

Thank you for this incredible review, we are so happy that in all areas of your holiday expectations were met. Our staff are delighted to hear that you valued their service and all the recommendations made through your stay, we all pride ourselves in our customer service and knowledge of the area. Thank you for staying with us and hope...

Toukley, Australia
Reviewed 1 week ago

We have stayed at Oaks Lagoons three times now. Once with family and at other times with friends. The apartments are ideal to share with others as they are spacious and have two bathrooms and allow private spaces for each couple. There are additional beds for children if needed. The best apartments are at ground level with a swim out...

1Thank bereniceair
LagoonsHM, Front Office Manager at Oaks Lagoons, responded to this review

Thank you for this wonderful review and is fantastic to have welcomed you back to Oaks Lagoons. Is great to hear our two bedroom apartment had plenty of space for the whole family sorry that you felt our crockery and cutlery did not accommodate for your needs. The swim out rooms are excellent, kids absolutely love the fact they can...

Reviewed 1 week ago via mobile

Great apartment with all you need for a stay in Port Douglas. Six swimming pools to choose from and cooking facilities by the pool. It's a shame you have to pay for wifi after 30 min free and extra tea/ coffee but not a problem if you already have access and provisions. The beautiful beach is close by and a...

Thank Miranda H
LagoonsHM, Manager at Oaks Lagoons, responded to this review

Thanks Miranda for staying with us, lovely to read you enjoyed your stay with us. We do have a number of accommodation packages available with internet included available on the Oaks Website. We are finding more and more people these days seem to be travelling with their own roaming options though we desperately need Telstra and the other mobile phone...

Reviewed 1 week ago

Absolutely amazing service. The lady on the reception desk was such a caring, kind and considerate person. She went above and beyond to help us and make our stay wonderful. Would deffinately recommended to friends and would stay again.

2Thank Sarah C
LagoonsHM, Manager at Oaks Lagoons, responded to this review

Thank you for recognising the wonderful service from our reception staff during your stay. They really enjoy doing everything they can to make sure all our guests have a wonderful a holiday as possible. Guests who do come by and ask for recommendations reap the rewards of doing so. Yes of course you can still do your own thing, but...

Reviewed 2 weeks ago via mobile

Oaks Lagoons was lovely & we enjoyed our stay. The apartments are spacious & the beach is close by. The internet connection is poor & only free for half an hour a day. The kitchen equipment is minimal. Our apartment had no insect screens & could do with a good clean, including the entrance area. Overall, reasonable value.

Thank Monique H
LagoonsHM, Front Office Manager at Oaks Lagoons, responded to this review

Thank you for taking the time to review your recent stay with us. We are very lucky having beautiful Four Mile beach so close to our resort, the rooms are nice and spacious and we are glad to hear you liked the layout of our rooms. Our apologies for the apartment not being cleaned to our normal standards and we...

Reviewed 3 weeks ago via mobile

This hotel is good value for money, we paid $160 a night and had a clean tidy room with access to the pool from our balcony. Staff were friendly, they recommended going to the "local beach shack" we STRONGLY recommend you spend your money and time else where , not that great. Hotel booked our trip to kurrander which was...

Thank Katie F
LagoonsHM, Manager at Oaks Lagoons, responded to this review

Thanks Katie for your review though I am wondering if this rating is a review of Beach Shack or ourselves. Thank you for warning potential stayers of what we are; a weekly serviced property where we like to leave our guests to not be disturbed during their stay. We do offer additional supplies and fresh towels at reception for a...

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Pool/Beach Area (58)
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Pool/Beach Area (15)
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Room/Suite (8)
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  • Pool
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Just 3 minutes stroll to Four Mile Beach, the new Oaks Lagoons Port Douglas is a relaxed getaway which aims to please with its friendly service, relaxed ambiance and unique ‘lagoon’ lifestyle. There are six lagoon-style pools, from which guests can swim to their apartment balconies, as well as barbeque facilities within a lush landscaped setting to make the most of the tropical breezes. At the Oaks Lagoons, accommodation styles vary, from hotel rooms with large corner spas, to 1 and 2 bedroom apartments complete with gourmet kitchen and laundry facilities. There are also rooms with the ‘swim out’ option or apartments with their own private plunge pool and spa. All rooms offer air conditioning, king beds, broadband connectivity and balcony. ... more   less 

Additional Information about Oaks Lagoons

Address: 2 Langley Rd, Port Douglas, Queensland 4877, Australia
Region: Australia > Queensland > Port Douglas
Price Range: $121 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oaks Lagoons 4.5*
Number of rooms: 127
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Also Known As:
Oaks Lagoons Port Douglas
Oaks Lagoons Hotel Port Douglas
Hotel Style:
#12 Luxury Hotel in Port Douglas
#23 Family Hotel in Port Douglas
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Questions & Answers

Here's what travellers have asked, with answers from Oaks Lagoons staff and other travellers.
9 questions
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Questions? Get answers from Oaks Lagoons staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground floors have direct pool access from balcony.”
42marias845, 26 Apr 2017 | Read review
“The swim out rooms/suites really are worthwhile”
kacyrio, 24 Apr 2017 | Read review
“Ground level, pool swim out , sunny side”
bereniceair, 18 Apr 2017 | Read review
“Bottom floor rooms are the best, as they have direct access to the pool”
, 17 Apr 2017 | Read review
“Lower units with access to pools (lagoons with spa) are great”
vivekecm, 4 Apr 2017 | Read review
5 of 5