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Traveller (72)
Room & Suite (25)
Dining (1)
Overview
  • Excellent18%
  • Very good23%
  • Average10%
  • Poor15%
  • Terrible34%
Travellers talk about
“short walk”(6 reviews)
“a great stay”(2 reviews)
“views”(16 reviews)
AMENITIES
Free Wifi
Free Parking
Pool
Non-Smoking Rooms
Kitchenette
Spa
Wheelchair Access
3 Star Hotel
All hotel details
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Reviews (77)
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LanguageEnglish
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25
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1 - 5 of 75 reviews
Reviewed March 24, 2018 via mobile

Stayed in a 2 bedroom apartment with our 2 kids. Room had empty beer bottles on lounge room floor. They was also cockroaches running around the bathroom floor and kitchen benches. Great location though and friendly staff.

1  Thank kellie j
Reviewed January 7, 2018

The room was old but clean. Much more spacious than a hotel room with two bedrooms, two bathrooms, lounge and kitchen area. Loved sitting on one of the three balconies to watch the city lights. The hotel is surrounded by a lovely garden with bbq...More

Thank kmel2014
Reviewed January 3, 2018

I can't believe I paid to stay at this hotel, Reception staff are extremely rude & are barely open, they charged me 50 $ for locking myself out of my room to let me back in, Also took my room deposit & when I asked...More

1  Thank battlek2017
Response from Jimmy L, Manager at The EmeraldResponded January 5, 2018

We can not define who are you as you using only a nick name but from what you mentioned I guess you are Melainie Mc. Firstly, we hardly charge any guest call out fee or room damage last 3 months. Maybe you are having an...More

Reviewed December 10, 2017

Old, dirty and unkempt. The staff were not helpful at all. It felt dirty and was obvious that the appartments don't get fully cleaned regularly. The kitchen oven and cupboards were also dirty with food.

Thank Christine T
Reviewed October 29, 2017

I stayed in room 1302. The place is so run down it's crazy. The photo's do not look like the hotel we stayed in. They have been photo shopped to the max. However I could look past the broken lamps, peeling paint, rusty/mouldy bathrooms &...More

Thank Nadine C
View more reviews
About
Amenities
Top amenities
Pool
Free Parking
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Wheelchair Access
Room amenities
Refrigerator in room
Microwave
Things to do
Pool
Spa
Details
Price range
US$96 - US$194 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 On the Beach Hotel in Surfers Paradise
#16 Spa Hotel in Surfers Paradise
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$96 - US$194 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 On the Beach Hotel in Surfers Paradise
#16 Spa Hotel in Surfers Paradise
Room types
Kitchenette, Non-Smoking Rooms
Add Photo Photos
Traveller (72)
Room & Suite (25)
Dining (1)
Family and Play Areas (2)
Questions & Answers
Ask a question
georgiaw618
October 31, 2016|
Answer
Response from Joanne H | Reviewed this property |
I can't help you with the pricing as I know it'll change in the different seasons. No its 1 room with a large queen size bed and 1 room with 2 singles. The Queen room comes with it's own en suite bathroom attached, and... More
1
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Room Tips
"The rooms on floor 12 didn't have air conditioning. You do get nice breezes but very hot with the morning..."
Read review
"Don't book the 13th floor. It's infested with bugs"
Read review
"Do not stay here it is absolute filth"
Read review
"best views, quiet environment, nice pool, riverfront, giant bath"
Read review
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