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The Emerald

04/06/2017 05/06/2017
1 room 2 adults 0 children
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68 Reviews from our TripAdvisor Community

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Showing 66: English reviews
Hobart, Australia
Reviewed 27 April 2016 via mobile

This hotel was the worse maintained hotel ive ever stayed. We stayed in room 302 and the place was falling apart. Every blind was broken and very old and dirty. The windows would not open as they were stuck from the grime build up.The toilets would not flush, the spa was filthy and only worked on occasions. There was no...

1Thank Mike G
Melbourne, Australia
Reviewed 1 April 2016

booked 2 nights stay with a bf, however broke up a week before our trip. with a broken heart, requested a date change for my booking so that a friend could stay. it was difficult to make a contact with the owner, but once i did, his response was very quick and very considerate. he granted my request without a...

2Thank yoshiko s
Glenmore Park, Australia
Reviewed 25 March 2016 via mobile

Great price, not as clean as I'd thought. Lots of built up dust and shower scum. Claims to be in a quiet cul-de-sac but was up all night listening to people yelling and screaming. Over all a good pit stop.

1Thank Nicole D
Brisbane, Australia
Reviewed 26 February 2016 via mobile

I have nothing good at all to say about this place. Horrible disgusting health hazard!!! I'm currently three months pregnant and there's no way i was staying in this apartment. No air con no nothing!! Dead squished cockroaches!!! Insects in the cutlery draw for a $220 dollars a night!! I don't think so. This place needs to be shut down...

5Thank casseeleigh
Townsville, Australia
Reviewed 22 January 2016 via mobile

We wanted to extend our gold coast holiday by another day so booked here for a night on the same weekend as the Magic Millions horse race. Having had prices from some of the hotels on surfers paradise beach reach close to $1000 for a night ( average was $750) I Found the Emerald for $250 a night and booked...

3Thank DavidGoodall1
Reviewed 5 January 2016 via mobile

The only thing going for these apartments is the view. We stayed there for 10 nights over Xmas 2015 on level 13 a family of 5 and we were absolutely disgusted at the state of the apartment. No oven to cook, broken microwave, no pots or pans, no toaster, no wine glasses, limited crockery & cutlery that was old &...

4Thank Michelle S
Reviewed 15 November 2015

Booked 2 apartments on the one floor specifically 1 month in advance then to find out when i checked in that the rooms where taken and put us group of 8 on 2 different floors. With no compensation offered and no response to any email. To top it off i found old frozen meat in the freezer that looked like...

Thank Aidan H
Beaudesert, Australia
Reviewed 25 October 2015 via mobile

My friend and l have lost loved ones this year. Its been hard with everything going on. So we decided to go to the ocean for the day but we were having such a great time we wanted to stay. So it was by accident that we found The Emerald, and wow what a find. It's a short walk to...

5Thank Tania F
Brisbane, Australia
Reviewed 5 October 2015 via mobile

We needed to book in on a public holiday, even though the manager was off duty, she very kindly showed us a room, after we had to leave our previous accommodation as it was filthy. The room we were showed was on the 12th floor, nice views and very well set out. We were able to drop all our belongings...

2Thank becley
Brisbane, Australia
Reviewed 2 October 2015 via mobile

Do not trust photos on this place. One of the most run down places i have ever stayed in. Bathrooms are terriable, sharp tiles and so mouldy. Come here with my family for a nice holiday instead and instead we want to go home.

Thank andyjonisamgrace

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04/06/2017 05/06/2017
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  • Pool
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Spa
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
  • Refrigerator in room
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
High rise hotel on the river, only 10 minutes walk from the famous surf beach. Every apartment has 2 bedrooms, with a spa in the ensuite off the main bedroom. 3 Balconies with stunning views day or night. Suitable for longer stay family groups or exciting weekends away. ... more   less 

Additional Information about The Emerald

Address: Emerald 7 Mallana St, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: $99 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Emerald 3.5*
Number of rooms: 13
Reservation Options:
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Also Known As:
Emerald Surfers Paradise
The Emerald Surfers Paradise, Gold Coast, Australia
Hotel Style:
#10 On the Beach Hotel in Surfers Paradise
#14 Spa Hotel in Surfers Paradise
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Questions & Answers

Here's what travellers have asked, with answers from The Emerald staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not stay here it is absolute filth”
manich0lls70, 29 Jun 2016 | Read review
“best views, quiet environment, nice pool, riverfront, giant bath”
yoshikos2013, 1 Apr 2016 | Read review
“Go to the Sunshine Coast”
85douge, 28 Sep 2015 | Read review
“Ask for a condition report first of the room they want to put you in.”
  • No notice, smelly oily unpleasant
rjwallace, 15 Jan 2015 | Read review
“choose somewhere else. Stay away from here.”
298elizabethf, 29 Sep 2014 | Read review
5 of 5
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