We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

The Emerald

04/06/2017 05/06/2017
1 room 2 adults 0 children
Compare best prices from top travel sites
and 3 more sites!
Professional photos
The Emerald
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

68 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
There are newer reviews for The Emerald
See the most recent reviews
Showing 66: English reviews
Hobart, Australia
Reviewed 27 April 2016 via mobile

This hotel was the worse maintained hotel ive ever stayed. We stayed in room 302 and the place was falling apart. Every blind was broken and very old and dirty. The windows would not open as they were stuck from the grime build up.The toilets would not flush, the spa was filthy and only worked on occasions. There was no...

 Report
Helpful?
1Thank Mike G
Melbourne, Australia
Reviewed 1 April 2016

booked 2 nights stay with a bf, however broke up a week before our trip. with a broken heart, requested a date change for my booking so that a friend could stay. it was difficult to make a contact with the owner, but once i did, his response was very quick and very considerate. he granted my request without a...

 Report
Helpful?
2Thank yoshiko s
Glenmore Park, Australia
Reviewed 25 March 2016 via mobile

Great price, not as clean as I'd thought. Lots of built up dust and shower scum. Claims to be in a quiet cul-de-sac but was up all night listening to people yelling and screaming. Over all a good pit stop.

 Report
Helpful?
1Thank Nicole D
Brisbane, Australia
Reviewed 26 February 2016 via mobile

I have nothing good at all to say about this place. Horrible disgusting health hazard!!! I'm currently three months pregnant and there's no way i was staying in this apartment. No air con no nothing!! Dead squished cockroaches!!! Insects in the cutlery draw for a $220 dollars a night!! I don't think so. This place needs to be shut down...

 Report
Helpful?
5Thank casseeleigh
Townsville, Australia
Reviewed 22 January 2016 via mobile

We wanted to extend our gold coast holiday by another day so booked here for a night on the same weekend as the Magic Millions horse race. Having had prices from some of the hotels on surfers paradise beach reach close to $1000 for a night ( average was $750) I Found the Emerald for $250 a night and booked...

 Report
Helpful?
3Thank DavidGoodall1
Reviewed 5 January 2016 via mobile

The only thing going for these apartments is the view. We stayed there for 10 nights over Xmas 2015 on level 13 a family of 5 and we were absolutely disgusted at the state of the apartment. No oven to cook, broken microwave, no pots or pans, no toaster, no wine glasses, limited crockery & cutlery that was old &...

 Report
Helpful?
4Thank Michelle S
Reviewed 15 November 2015

Booked 2 apartments on the one floor specifically 1 month in advance then to find out when i checked in that the rooms where taken and put us group of 8 on 2 different floors. With no compensation offered and no response to any email. To top it off i found old frozen meat in the freezer that looked like...

 Report
Helpful?
Thank Aidan H
Beaudesert, Australia
Reviewed 25 October 2015 via mobile

My friend and l have lost loved ones this year. Its been hard with everything going on. So we decided to go to the ocean for the day but we were having such a great time we wanted to stay. So it was by accident that we found The Emerald, and wow what a find. It's a short walk to...

 Report
Helpful?
5Thank Tania F
Brisbane, Australia
Reviewed 5 October 2015 via mobile

We needed to book in on a public holiday, even though the manager was off duty, she very kindly showed us a room, after we had to leave our previous accommodation as it was filthy. The room we were showed was on the 12th floor, nice views and very well set out. We were able to drop all our belongings...

 Report
Helpful?
2Thank becley
Brisbane, Australia
Reviewed 2 October 2015 via mobile

Do not trust photos on this place. One of the most run down places i have ever stayed in. Bathrooms are terriable, sharp tiles and so mouldy. Come here with my family for a nice holiday instead and instead we want to go home.

 Report
Helpful?
Thank andyjonisamgrace

80 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (69)
Viewed
Room/Suite (10)
Viewed
Hotel & Grounds (4)
Viewed
View from Room (6)
Viewed
Bathroom (2)
Viewed
Family/Play Areas (1)
Viewed
Other (46)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (11)
Viewed
Bathroom (1)
Viewed
Family/Play Areas (1)
Viewed
Hotel & Grounds (5)
Viewed
Room/Suite (3)
Viewed
Dining (1)
04/06/2017 05/06/2017
Hotels you might also like...
Travellers also viewed these Surfers Paradise hotels
1.6 km away
Alpha Sovereign Hotel
Alpha Sovereign Hotel
#17 of 32 in Surfers Paradise
841 reviews
0.7 km away
Novotel Surfers Paradise
Novotel Surfers Paradise
#14 of 32 in Surfers Paradise
341 reviews
0.5 km away
Watermark Hotel & Spa Gold Coast
Watermark Hotel & Spa Gold Coast
#8 of 32 in Surfers Paradise
1,427 reviews
Show Prices
Show Prices
Show Prices
0.8 km away
Vibe Hotel Gold Coast
Vibe Hotel Gold Coast
#18 of 32 in Surfers Paradise
2,918 reviews
1.0 km away
Mantra on View Hotel
Mantra on View Hotel
#11 of 32 in Surfers Paradise
2,458 reviews
1.4 km away
Crowne Plaza Surfers Paradise
Crowne Plaza Surfers Paradise
#6 of 32 in Surfers Paradise
1,166 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Spa
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
High rise hotel on the river, only 10 minutes walk from the famous surf beach. Every apartment has 2 bedrooms, with a spa in the ensuite off the main bedroom. 3 Balconies with stunning views day or night. Suitable for longer stay family groups or exciting weekends away. ... more   less 

Additional Information about The Emerald

Address: Emerald 7 Mallana St, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: $99 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Emerald 3.5*
Number of rooms: 13
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Hotwire, Priceline, Agoda and HotelQuickly so you can book your The Emerald reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Emerald Surfers Paradise
The Emerald Surfers Paradise, Gold Coast, Australia
Hotel Style:
#10 On the Beach Hotel in Surfers Paradise
#14 Spa Hotel in Surfers Paradise
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Emerald staff and other travellers.
1 question
Ask a question

See all questions (1)

Questions? Get answers from The Emerald staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not stay here it is absolute filth”
manich0lls70, 29 Jun 2016 | Read review
“best views, quiet environment, nice pool, riverfront, giant bath”
yoshikos2013, 1 Apr 2016 | Read review
“Go to the Sunshine Coast”
85douge, 28 Sep 2015 | Read review
“Ask for a condition report first of the room they want to put you in.”
  • No notice, smelly oily unpleasant
rjwallace, 15 Jan 2015 | Read review
“choose somewhere else. Stay away from here.”
298elizabethf, 29 Sep 2014 | Read review
5 of 5
No availability for your dates from these sites
Priceline
* /night
View Deal
Hotels.com
Booking.com
Hotwire.com
View all 6 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates