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Novotel Surfers Paradise

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167 Reviews from our TripAdvisor Community

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Showing 155: English reviews
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Melbourne, Australia
Reviewed yesterday NEW

Found on the internet a good deal with Novotel and we stayed for one week and enjoyed beautiful Queensland weather in an excellent hotel. While enjoying the pool conversation was made with two staff members Paul and Glenn and we enjoyed a chat with them. So we can say staff members in all Departments of Novotel are very friendly and...

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Helpful?
Thank Zack B
Sydney, Australia
Reviewed yesterday NEW

The hotel is very well located being just off Cavil Avenue and only a few minutes walk from the beach. The tram runs past the front door and the bus stops are only a few hundred metres away. The room was well appointed and clean and had a small view of the ocean, although some other rooms had much better...

Review collected in partnership with Accorhotels.com
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Thank Jenny S
Reviewed 2 days ago NEW

We were told over the phone that an early check-in may be available, but on arrival 'may' turned into 'no' and we had to go away for 2 hours then line up for 40 minutes to check in. When we complained we were told they were short staffed, and offered some free drinks, but by the time we got to...

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Thank Michael5438
Melbourne, Australia
Reviewed 3 days ago NEW

Great location, easy check-in with Ross. Make sure you unload luggage at lobby level as the access from car park has stairs if you need to return to reception. We had a great room with an ocean view, it was clean and well equipped. The buffet breakfast was average. Didn't use the pool so can;t comment. Everything you could need...

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Thank cabquokka
Sydney, Australia
Reviewed 5 days ago NEW

Room is good an large. Very good view from our room balcony. Very close to most amenities including Cavill Street. Breakfast is also good, provide wide variety of meals to choose from. Having problem with their internet connection, bad connection from our room (Level 29), connection is on and off. Also was advised when we checked in that maximum internet...

Review collected in partnership with Accorhotels.com
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Thank josephlU5893BE
Sydney, Australia
Reviewed 5 days ago NEW

Stayed at the Novotel for a business conference , Room was great , breakfast was great . Staff were very friendly and welcoming . I had a cheese platter waiting for me in my room as I am an Accor plus member , Big surprise Well done everyone , I will be back

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Peter S
NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear Peter S, Thank you for taking the time to write a Trip Advisor review following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive positive feedback. I am very happy to read that you enjoyed your interactions with the Team, as an AccorPlus member it was a pleasure to look after you. I look...

Newcastle, Australia
Reviewed 6 days ago NEW

Review collected in partnership with Accorhotels.com
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Thank Ross A
NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Reviewed 1 week ago

The only good thing about this hotel would have to be its central location. We waited over 40 minutes to check in, only to get to our dingy room that doesn't feel clean at all. The walls are covered in marks, the bathroom is so tiny and water goes absolutely everywhere while having a shower. Our room got upgraded which...

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Helpful?
Thank Stacey L
NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear Stacey L, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, please accept my sincere apologies that the Hotel and the service therein did not meet your expectation. I am sorry that you did not receive the bedding configuration that you had booked and for the wait you...

Toowoomba, Australia
Reviewed 1 week ago

Novotel has recently purchased this hotel from a smaller chain, but needs to do a major refurbishment lest they tarnish their otherwise reasonable reputation. We decided to do a last minute trip to the GC for a weekend, and knowing we would not be spending too much time lazing in the room, I was happy to forgo luxury for a...

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Helpful?
Thank alittleharsh
Croydon, Australia
Reviewed 1 week ago

I booked this hotel through a "mystery hotel" type website and got it really cheaply. The location is great, you can walk to Cavill Ave and the beach. Only 20 or so mins drive to the theme parks. The hotel itself, however, needs updating. The beds were old and uncomfortable, the bathroom was tiny and run down. The lobby and...

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Helpful?
Thank Morgan R

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Beachfront
  • Spa
About the property
  • Wheelchair Access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Hotel Grand Chancellor Surfers Paradise is situated in the heart of Surfers Paradise surrounded by pristine beaches, iconic theme parks and an energetic nightlife. Conveniently located just a 150 metre walk to the beach, the hotel offers an extensive range of state of the art leisure facilities for guest’s enjoyment. Relax by the swimming pool and spa, or get active in the well-equipped fitness centre and full size tennis court. ... more   less 

Additional Information about Novotel Surfers Paradise

Address: Cnr Surfers Paradise Boulevard and Hanlan Street, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Hotel Grand Chancellor Surfers Paradise)
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: $98 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Surfers Paradise 4.5*
Number of rooms: 408
Reservation Options:
TripAdvisor is proud to partner with Booking.com, ACCOR, Hotels.com, Agoda, Expedia, HotelsforEveryone and Orbitz so you can book your Novotel Surfers Paradise reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Surfers Paradise Gold Coast, Australia
Hotel Style:
#8 On the Beach Hotel in Surfers Paradise
#17 Luxury Hotel in Surfers Paradise
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Surfers Paradise staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Higher the better for the views”
 of 5 bubbles 488darranw, 12 Feb 2017 | Read review
“Worth uprade to ocean view.”
 of 5 bubbles tessalee, 11 Feb 2017 | Read review
“The views from the ocean view rooms are superb and the elevation of the floor adds to the wonderful vista”
 of 5 bubbles 691judithm, 9 Feb 2017 | Read review
“Become an Accor member to get the benefits of room upgrades.”
  • View from the 34th Floor
 of 5 bubbles clayandeve, 3 Feb 2017 | Read review
“Floors 25+ are a must. Great ocean view.”
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