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Crowne Plaza Surfers Paradise

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Crowne Plaza Surfers Paradise
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1,110 Reviews from our TripAdvisor Community

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Showing 1,061: English reviews
Auckland Region, New Zealand
Reviewed yesterday NEWvia mobile

I booked through booking.com on the same day and got a pretty got price. No bad surprises. it takes AUD15 for full day parking on top of hotel charges. but you can go in and out of the hotel multiple time so it served the purpose. Rest everything was as mentioned and lovely place to stay. Hotel staff and service...

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Helpful?
Thank Anigr8
Rotherham, United Kingdom
Reviewed 4 days ago NEWvia mobile

Booked here for holiday after long trip to New Zealand and Sydney, basic reception area with limited seating for hotel of this size and appeared uninviting Room on 22nd floor with fabulous views of sea and town Room needs refurbishment as lots of minor issues that require attention also we noticed there were no pillow protectors which in all other...

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Helpful?
Thank corkytheoldsoul
Amy_DME, Digital Marketing Executive at Crowne Plaza Surfers Paradise, responded to this review

Dear corkytheoldsoul, Thank you for your review and your feedback. I will be sure to share your comments with the relevant departments as our service and comfortable is something we pride ourselves on as a hotel. We will take your feedback on board to ensure we continue to strive for excellence. We do hope you will visit us again. Kind...

Brisbane, Australia
Reviewed 6 days ago NEW

Well appointed in a great location. Close to the hussle and bussle of Surfers but also far enough not to be swamped by the all night noise. Suite was perfect size and laid out well although corners spa baths should never have been created. Pool areas and gym were very well set up as were the restaurants.

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Helpful?
Thank mickt672016
Amy_DME, Digital Marketing Executive at Crowne Plaza Surfers Paradise, responded to this review

Dear mickt672016, Thank you for your 5-star review. We are very happy that you enjoyed your time with us and found our facilities comfortable. We look forward to welcoming you back again. Kind regards, Amy - Digital Marketing Executive

Reviewed 1 week ago via mobile

The first room they put us in smelt like something was dead the beds had been slept in so they moved us to another room which had mould all over the bathroom & cockroaches we were very disappointed we normally stay in budget accommodation & never had a problem so was unfortunate that we paid alot more and had to...

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Helpful?
1Thank Tally E
Amy_DME, Rooms Division Manager at Crowne Plaza Surfers Paradise, responded to this review

Dear Tally E, Thank you for reviewing our hotel and providing us with constructive feedback. I was disappointed to hear your experience was not up to expectations and certainly not what we would like our guests to experience. It would be a great opportunity for me to gain further insights and share the same with our housekeeping team and at...

Reviewed 2 weeks ago

I cannot fault this hotel. My partner and I stayed here in mid-November 2016 and loved it!! The room was very neat and tidy with a nice soft bed. It contained everything we needed and had just the right amount of space for the two of us. The view from our room was definitely the highlight. It was absolutely breathtaking...

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Helpful?
1Thank Paige A
Amy_DME, Digital Marketing Executive at Crowne Plaza Surfers Paradise, responded to this review

Dear Paige A, Thank you for your 5-star review. We are very happy to learn your enjoyed your stay in November and found the room comfortable. We are very lucky to have such beautiful ocean views from most guest rooms! We look forward to welcoming you again soon. Kind regards, Amy - Digital Marketing Executive

Brisbane, Australia
Reviewed 2 weeks ago via mobile

We stayed for just one night at Crowne Plaza. We had a room with ocean views and views back down to Surfers Paradise which was great. The room had 2 double beds and a small balcony. All amenities were really good and we couldn't have asked for more. The staff at check in were fantastic and when we needed extra...

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Helpful?
Thank GRTravel01
Amy_DME, Digital Marketing Executive at Crowne Plaza Surfers Paradise, responded to this review

Dear GRTravel01, Thank you for your review. We are very happy to read you enjoyed your stay and the ocean views from your room. Thank you for your feedback regarding our staff. Our service is something we pride ourselves on, and it means a lot to us that you found our staff fantastic. We hope you will visit us again...

Reviewed 2 weeks ago via mobile

1 quick night and we wished for more ! Family of 3 with teenager Room service was great even though several items missing for breakfast Pool and Bar service was a nice touch ... could have boosted sales if someone came around to offer drinks ... room charge only Took uber to casino to watch a Caberet ... address is...

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Helpful?
Thank Louise Q
Amy_DME, Digital Marketing Executive at Crowne Plaza Surfers Paradise, responded to this review

Dear Louise Q, Thank you for your review. We are very happy you had a great stay! Thank you for your feedback regarding our service and food and beverage offering. We hope you will visit us a again soon (and maybe for a few extra nights)! Kind regards, Amy - Digital Marketing Executive

Melbourne
Reviewed 2 weeks ago

Really liked this hotel. The location was convenient with the tram stop out the front. Located mid way between Surfers and Broadbeach it was a quite spot away from the two very busy events that were on at both places. We stayed in a standard hotel room on 7th floor. Nice views, very clean and comfortable. The balcony was exceptionally...

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Helpful?
Thank coffeegal2
Duty M, Manager on Duty at Crowne Plaza Surfers Paradise, responded to this review

Hello coffeegal2, Thank you for your review, lots of great information for people looking at staying with us. Great tip regarding the tram pass!! We hope to welcome you back again soon. Kind regards Joseph R - Manager on Duty

Reviewed 2 weeks ago via mobile

I come to Crowne plaza every year and have been doing so every year since I was a little girl. I have received exceptional service from Ann who, goes out of her way to please her customers. She takes great pride in her work and is always smiling. Another great and friendly worker is Michele from concierge who is always...

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Helpful?
Thank Amy S
Amy_DME, Digital Marketing Executive at Crowne Plaza Surfers Paradise, responded to this review

Dear Amy S, Thank you for your review and for your loyalty. I will be sure to share your great feedback with Ann and Michel. We take great pride in our service, so thank you for sharing your experience with us. We look forward to welcoming you again during your next stay. Kind regards, Amy - Digital Marketing Executive

Brisbane
Reviewed 3 weeks ago via mobile

We haven't been for a while having tried a few local alternatives but the standard is still high. Quick check in and a very appreciated 2pm late check out made a one night stay more worthwhile. Everything is well maintained especially the pool area and gardens. Having the tram stop outside is really handy but the car park fee was...

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Helpful?
Thank MrFairGo
Amy_DME, Digital Marketing Executive at Crowne Plaza Surfers Paradise, responded to this review

Dear MrFairGo, Thank you for your review and for visiting us again! We thank you for your feedback and are glad you enjoyed your stay. We look forward to welcoming you back again soon. Kind regards, Amy - Digital Marketing Executive

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Crowne Plaza Surfers Paradise is set amongst lush tropical gardens. The heart of Surfers Paradise, Broadbeach, Jupiters Casino, surf beaches and some of the best shopping in Queensland are all within walking distance of the hotel. The majority of rooms boast Pacific Ocean views and all rooms have their own balconies. The hotel features two restaurants and bars including Queensland’s only revolving restaurant, Four Winds 360°, 26 floors above the beautiful Gold Coast. The hotels conference facilities can accommodate from 10 to 550 people in a variety of styles. Hotel facilities include two swimming pools (1 heated) with hot spas and sundecks, tennis court and gymnasium. Crowne Plaza Surfers Paradise is your starting point for a host of recreational and entertainment activities that vary from theme-parks to championship golf courses to restaurants or non-stop nightlife. Whether you're looking for fun and adventure or simply want to relax and soak up the sun that the Gold Coast is so famous for, you'll find it when you experience Crowne Plaza Surfers Paradise. ... more   less 

Additional Information about Crowne Plaza Surfers Paradise

Address: 2807 Gold Coast Hwy, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Parkroyal)
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: $127 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Surfers Paradise 4.5*
Number of rooms: 374
Reservation Options:
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Also Known As:
Crowne Plaza Surfers Paradise Hotel Surfers Paradise
Surfers Paradise Crowne Plaza
Crowne Plaza Surfers Paradise Gold Coast, Australia
Hotel Style:
#1 Best Value Hotel in Surfers Paradise
#3 Business Hotel in Surfers Paradise
#3 Romantic Hotel in Surfers Paradise
#4 Family Hotel in Surfers Paradise
#6 Luxury Hotel in Surfers Paradise
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Surfers Paradise staff and other travellers.
17 questions
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Glasgow
Melbourne
3 months ago
Greater Sydney, Australia
Sydney, Australia
over a year ago

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Questions? Get answers from Crowne Plaza Surfers Paradise staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an ocean view because it is majestic to wake up to a sunrise.”
 of 5 bubbles mickt672016, 13 Feb 2017 | Read review
“2101 excellent view”
  • bath
  • view
  • room
  • shower
  • view
 of 5 bubbles roosterman2016, 18 Jan 2017 | Read review
“corner rooms for bigger view”
 of 5 bubbles donnaschiu, 17 Jan 2017 | Read review
“Ask for a King Size Bed with an Ocean View in the Gold Tower!”
 of 5 bubbles 973tashk, 16 Jan 2017 | Read review
“Ask for beach views”
 of 5 bubbles 725terryl, 3 Jan 2017 | Read review
5 of 5